Our client is a maintenance and repair business operating in Alfreton and due to expansion they're looking for an Internal Sales Coordinator to join their team.
This role focuses on managing customer enquiries, coordinating quotations and maintaining strong relationships with existing customers. The successful candidate will play a key part in improving quotation conversion rates, enhancing customer retention and supporting the effective utilisation of operational teams.
Key Responsibilities:
Act as the first point of contact for enquiries from clients
Prepare and issue quotations in line with agreed pricing structures
Proactively follow up on quotations to maximise conversion rates
Maintain accurate and up-to-date records of enquiries, quotations and orders
Ensure a high standard of end-to-end customer service throughout the quotation process
Maintain regular and consistent communication with existing customers
Encourage repeat business through strong relationship management
Identify opportunities for additional works within existing accounts
Generate new business leads to expand the customer base
Conduct cold outreach to explore new markets and sectors
Book appointments for external sales personnel
Maintain accurate customer and quotation data within CRM systems
Provide clear visibility of Day Services activity and future workload
Support improved forecasting and efficient utilisation of technician teams
Liaise closely with commercial and operations teams to ensure accurate information flow
To be considered for this role, our client is looking for someone with the following skills and experience.
Previous experience in an internal sales, account management or sales support
Strong communication and organisational skills
A proactive approach to customer development
Commercial awareness with a customer-focused approach
Experience using CRM or ERP systems is desirable
What's on Offer:
A basic salary of £35,000 + performance related bonus
Company pension scheme
Onsite parking
Opportunities to develop TPBN1_UKTJ
Vacancy posted 11 days ago
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