Leadership Development & Coaching Partner

About the job

Flatpay is one of Europe’s fastest-growing fintech companies and we’ve recently launched in the UK.

Role:  Leadership Development & Coaching Partner (in-house, full-time)
Location: 5 days a week — London Head Office, White City (W12 7FR)
Reporting to:  Head of HR, UK
Functional alignment:  Global Head of Coaching & Development

This is an in-house, embedded role — not a consulting engagement or external coaching practice. You’ll be a permanent member of our UK team, working shoulder-to-shoulder with managers every day from our White City office.

The Leadership Development & Coaching Partner will work directly with managers across Flatpay UK, from first-time team leads to regional leaders, helping them lead confidently, manage performance effectively and build high-performing teams.

This is not a traditional L&D role. It is a hands-on, commercially focused position embedded within a fast-moving, sales-driven environment. The role focuses on strengthening manager capability, improving performance conversations, embedding consistent probation standards and reducing early attrition through stronger leadership.

Responsibilities

• Deliver and continuously improve the UK leadership development programme, coaching managers 1:1 and in group settings on accountability, performance conversations, expectations and team leadership.
• Support first-time managers in building structured, consistent leadership habits, and facilitate practical, high-impact sessions on difficult conversations, standards and driving results.
• Support managers in applying probation and performance processes consistently and confidently, including guidance on Performance Improvement Plans (PIPs) and documentation standards.
• Partner with People Operations to monitor probation outcomes and early-tenure attrition, identifying trends linked to leadership capability and intervening early.
• Partner with Sales Coaches and Training teams to identify leadership capability gaps linked to revenue performance and productivity, translating commercial priorities into targeted leadership development interventions.
• Provide pragmatic recommendations to the Head of HR on development priorities, capability risks and consistent manager performance standards across departments and regions.
• Reinforce leadership behaviours aligned with Flatpay’s high-performance culture and reduce reactive escalations through proactive coaching and clearer expectations.

Skills & Attributes

• Track record of coaching managers in-house within a fast-paced, commercially driven business (ideally sales-led) — not as an external consultant or freelance coach.
• Strong capability in performance coaching and accountability conversations.
• Comfortable working with ambitious, high-performing leadership teams day in, day out.
• Confident challenging constructively and holding standards.
• Strong understanding of performance data and commercial drivers.
• Pragmatic, resilient, and focused on outcomes rather than theory or frameworks.
• Thrives in growth environments where pace and ambiguity are the norm.
• Experience contributing to leadership development programmes within scaling organisations is highly desirable.

Our Values

At Flatpay, how we work matters as much as what we achieve.
Happy Humans — We bring energy to our work and create teams people enjoy being part of.
No Assholes — We perform at a high level while treating colleagues and customers with respect.
It’s Our Business, Own It — Everyone takes responsibility and manages their work like it’s their own business.
Start With No — We challenge ideas, think commercially and focus on what truly creates value.
Sky-High Ambitions — We set bold goals and expect people to keep raising the bar.
The Best Argument Wins — Titles don’t decide outcomes. We debate openly to reach the best decisions.

Background & Requirements

• Permanent, full-time, in-house role based in our London office 5 days a week. This is not a fit for candidates running their own external coaching practice or seeking consulting/freelance engagements.
• Fluent in English.
• Right to work in the UK (unfortunately we can’t offer visa sponsorship right now).

Hiring Process

1. Application Review — Our Talent Team reviews your CV to assess experience and potential fit.
2. Talent Team Call (20–30 minutes) — A conversation to understand your background and discuss what motivates you.
3. 1:1 Microsoft Teams interview with the Hiring Manager .
4. Offer — Successful candidates receive a fast-turnaround offer.

About us

Welcome to Flatpay!

Flatpay is not just another payment solution; we are dedicated to innovating the market for payment solutions and financial services in the SME segment with our customer-centric and transparent services. 

Today, we are one of the fastest-growing fintech companies out of the Nordics - and Denmark's fastest unicorn! 

Flatpay is more than just work. We believe in fostering a vibrant and fun work culture where our ambitious colleagues can thrive. As part of our team, you will be one of +1.700 passionate colleagues dedicated to making a difference in the world of payments.

What sets Flatpay apart is our dedication. We continuously strive to stay ahead of the curve, adapting our solutions to meet our client's evolving needs. 

Let's shape the future of merchants together!