Business Support Administration Apprentice (36467)

Summary

Join a growing language services company as a Business Support Administration Apprentice. Ideal for a highly organised, confident communicator seeking a long-term career in administration, customer service and operations.

Wage

£17,550 a year

Training course

Business administrator (level 3)

Hours

Monday to Friday, 9.00 am-5.00 pm

37 hours 30 minutes a week

Start date

Monday 5 October 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Key responsibilities

• Coordinate interpreter bookings by contacting linguists by telephone and email and scheduling assignments
• Build positive professional relationships with interpreters and clients
• Support the onboarding of new interpreters and ensure required documentation is received and recorded
• Maintain accurate records within internal systems and databases
• Prepare and issue interpreter identification badges and related documentation
• Assist with general administration, customer enquiries and office support tasks
• Support continuous improvement of internal processes and procedures
• Assist with website and marketing administration activities where appropriate

Training and progression
You will complete the Level 3 Business Administration Apprenticeship while gaining practical experience in a busy, professional business environment. Full training and support will be provided by The Growth Company to help you achieve your apprenticeship and reach your full potential.
We are looking for someone who wants more than an apprenticeship. Our aim is to develop the right person into a valued long-term member of the team, with opportunities to take on increased responsibility as their skills and experience grow.

What happens next
Applicants who meet the basic entry requirements will be contacted by The Growth Company and invited to discuss the vacancy, any relevant training and the next steps in the recruitment process.

Where you'll work

Brulimar House
Jubilee Road
Middleton
M24 2LX

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

THE GROWTH COMPANY LIMITED

Training course

Business administrator (level 3)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE in:

• English (grade A*-C/9-4)
• Maths (grade A*-C/9-4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Administrative skills
• Team working
• Knowledge of Microsoft Office
• Professional
• Reliable
• Confident
• Self motivated