Account Director

About Vervaunt

Vervaunt, now part of IDHL, is a London-based eCommerce and paid media consultancy agency, focused on driving growth for aspirational retail brands. Our team has worked with some amazing brands, including Dr. Martens, MUJI, COS, Stussy, Self-Portrait, Bremont, Mattel, The Frankie Shop, Toteme, Timex and more.

Overall purpose

Account Directors at Vervaunt are responsible for managing the successful delivery of client work by leading strategic thinking across their pods. They use their senior perspective to bring new ideas, encourage innovation and mentor team members, ensuring knowledge transfer and continuous team development.

Working closely with Group Account Directors, they support new business activity by understanding team capacity, contributing to pitches and helping to bring new clients into their pods. They demonstrate Vervaunt's values in every interaction, both internally and with external stakeholders.

Key responsibilities:

Commercially savvy

• Oversees resource planning and scopes of work for existing clients to ensure the team is utilised effectively and efficiently to balance profitability with team wellbeing

• Demonstrates a strong understanding of financial management, budgeting, and resource allocation to drive commercial success

• Identifies and capitalises on opportunities to up-sell additional services to existing clients, enhancing overall service offerings and revenue

• Supports Vervaunt's mission to work with leading eCommerce brands by developing and delivering compelling pitches, maintaining the highest quality and aiming for successful outcomes

Client centric

• Develops a comprehensive understanding of clients' businesses, core functions, and competitors, and facilitates Vervaunt's engagement with senior stakeholders

• Builds and maintains strong relationships with clients built on trust to ensure Vervaunt is embedded in client teams and integral to strategy and business objectives

• Maintains a client-centric approach with the ability to identify client needs and provide tailored solutions

Team centred

• Supports and guides their teams in the creation and implementation of leading-class performance marketing strategies

• Takes proactive responsibility for your team's professional growth by providing mentorship, setting clear goals, and offering regular feedback

• Develops and implements retention strategies to maintain high retention rates and fosters a positive and engaging work environment

• Conducts regular reviews of the team's output to ensure quality standards are met and provides guidance for continuous improvement

• Ensures that new staff are effectively onboarded with comprehensive training programs and fosters a best-in-class team by supporting ongoing development opportunities for all team members

Driven by curiosity

• Demonstrates ability to analyse complex data sets and derive actionable insights to drive strategic decisions

• Maintains a forward-thinking approach to encourage fresh ideation within the team to push the business and its outputs forward

• Stays curious about industry trends, emerging technologies, and best practices to keep the team at the forefront of performance marketing

• Approaches challenges with intellectual curiosity and creative thinking to develop innovative solutions

Personally invested

• Takes full ownership of your team's success and the achievement of strategic objectives

• Demonstrates a passion for excellence in all aspects of your work

• Holds themself and their teams accountable for delivering high-quality results

• Maintains focus on delivering tangible outcomes that contribute to organisational success

• Plays an active role in the recruitment process by identifying talent needs, conducting interviews, and making hiring decisions to build a high-performing team