Assistant LA Funding Coordinator Apprenticeship

Summary

Reporting to the Local Authority Funding Manager, the Assistant LA Funding Coordinator role is integral to the delivery of high-quality programmes and requires excellent customer service, efficient coordination of the learner journey and effective support and coordination services. 

Wage

Competitive

Competitive wage offered

Pay: £18,000.00-£20,000.00 per year

Training course

Business administrator (level 3)

Hours

Various shift patterns. Generally, 5 day working week, working hours within Monday to Friday 8.00am to 6.00pm.

40 hours a week

Start date

Wednesday 2 December 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Within the team you will be designated certain areas of responsibility that will change dependant on the needs of the team, the business, and your own professional development.

You will also be completing a Business Administrator Level 3 apprenticeship with LMP alongside your role, details of which can be found here:

As an Assistant LA Funding Coordinator, you will work closely with the LA funding team, multiple internal stakeholders, as well as external Local Authority contacts to ensure the timely processing of data and administrative tasks such as:

• Managing records in the Digital Apprenticeship Service
• Completing Provider Return Forms relating to Local Authority learners
• Completing RAG reports to a high level of detail in order to report progress to Local Authorities
• Management of information regarding Local Authority relationships
• Liaising with clients through email and phone to ensure application processes are completed correctly
• Timely management of cohorts in the Digital Apprenticeship
• Service following apprentices' First Day of Learning
• And any further tasks that may arise within the Local Authority space

Responsibilities:

• Respond to enquiries through various platforms including Zendesk, email, and phone calls
• Ensure that enquiries are acknowledged and dealt with promptly, efficiently and courteously
• Process data and administrative tasks for critical Local Authority partners
• Liaise with tutors and apprentices to ensure Return to Learning meetings proceed in a timely manner
• Support the delivery workforce as appropriate including liaising with tutors to resolve issues where appropriate
• Work with colleagues to document and improve processes
• Take ownership of and provide visibility into the progress towards KPIs
• Role model values including working collaboratively, striving for excellence, working with integrity and undertaking continual learning
• Adhere to Best Practice Network and Supporting Education’s policies and standards

About You:

• Be reliable, hardworking and professional
• Have proven customer service-related experience
• Possess an excellent customer service manner, both written and spoken
• Have the ability to organise, plan and prioritise time and tasks effectively
• Work well under pressure with the ability to deal with issues as they arise
• Be competent using MS Office and Teams
• Demonstrate accuracy and attention to detail
• A strong knowledge of GDPR practices
• Highly numerate and literate
• Creative, innovative and able to solve problems

Work Location: In person.

Where you'll work

Newminster House
Baldwin Street
Bristol
BS1 1LT

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

BEST PRACTICE NETWORK LIMITED

Training course

Business administrator (level 3)

What you'll learn

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

What You’ll Gain:

• A Level 3 Business Administration Qualification
• Valuable hands-on experience in a professional environment
• Support and mentoring from experienced professionals
• Online learning delivered by Best Practice Network

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Creative
• Initiative
• Non judgemental
• Patience