Enrolment Support Advisor

We are driven by a passion for delivering exceptional teaching and learning experiences to every learner, every time, and our team of handpicked, trusted professionals bring their expertise and commitment to everything they do. If you're inspired to help others succeed and want to be part of a remarkable customer success team, we would love to have you on board.

Location : Remote based or from our office in Bristol (Origin Workspace - 40 Berkeley Square, Bristol BS8 1HP)

Salary : Up to £27,000

Hours: 36.5 hours a week - Monday to Friday

Due to an internal promotion we are looking for an Enrolment Support Advisor to join our team. As an ESA you will be responsible for ensuring a smooth and engaging pre-enrolment experience for our learners and employers. You will support them throughout the sign-up process, guaranteeing all enrolment requirements are met and the learning journey begins on the right foot. This role plays a key part in delivering excellent service in line with Paragon Skills' core values, providing a welcoming and informative start to their qualification journey.

Key Responsibilities:

• Provide a comprehensive pre-enrolment service for learners and employers, assisting with the self-registration process.
• Book learners and employers onto induction and enrolment sessions via a centralised diary.
• Schedule and manage enrolment sessions to ensure a positive experience for all.
• Guide learners and employers through the pre-enrolment process, answering questions and resolving any concerns.
• Assist Business Development Managers (BDMs) and Operations colleagues to support smooth pre-employment and enrolment stages.
• Check and verify educational certificates, and help exempt learners from Functional Skills where applicable.
• Support learners with assisted learning needs by referring them to the appropriate department.
• Ensure employers provide necessary documentation, such as liability insurance, and keep track of this information.
• Follow up on any barriers preventing a learner from progressing onto their apprenticeship.
• Discuss English and Maths support with learners and guide them through initial assessments.
• Foster positive working relationships with colleagues and other key stakeholders.
• Manage shared inboxes and ensure all follow-up actions are taken promptly.

What We're Looking For

• Grade A-C GCSE in English and Maths (or equivalent).
• Level 2 Information, Advice, and Guidance qualification (or willingness to acquire).
• Strong attention to detail and high data accuracy.
• Comfortable with IT systems, including PDFs, Google Suite, and MS Office (Word, Excel, Outlook).
• Experience in delivering quality service and meeting targets.
• Ability to work in line with GDPR and data protection regulations.
• Excellent verbal and written communication skills.
• Strong interpersonal skills with the ability to build rapport.
• Self-motivated, with a positive attitude and ability to meet deadlines.
• Highly organized with strong time management skills.

About the role:

If you want to see more details of this role, please contact View email address on api.occupop.com to request a copy of the full job description and person specification. 

We are proud to offer a suite of benefits that are handpicked for you:

•  25 days annual leave - increasing with length of service and 8 bank holidays
• Holiday purchase scheme
• Up to 3 days of paid volunteering leave and corporate conscience initiatives
• Recognition and long service awards to celebrate our colleagues'
• Perkbox - a suite of discounts, lifestyle benefits and wellness tool
• 3% matched Employer Pension contribution
• In person team meetings and 1:1s
• Enhanced Maternity leave after 2 years of service
• Income protection and Life Assurance
• Recommend a colleague incentive schemes, where you can benefit £500 for referring great people to work with us
• CPD and training opportunities
• 4pm Friday finish with flexible working opportunities available
• Flexible and supportive team and with a great culture
• Employee Assistance Programme , with a dedicated People Team to support all colleagues

Knovia is committed to the safeguarding and wellbeing of our learners and colleagues and we implement robust safer recruitment practices to support this. Dependant on the role you are applying for, we may undertake a number of necessary checks to confirm you are suitable to work with children and vulnerable adults, which may include a Disclosure and Barring Service check.

We are a Disability Confident Employer and have a guaranteed interview scheme in place to ensure that nobody is overlooked or discriminated against because of their disability. If you meet the minimum criteria when you apply and you have informed us in your application that you have a disability, you will be guaranteed an interview for that role.