Trade Account Executive

Trade Account Executive

The Big Phone Store

Wolverhampton | Full-Time | Office Based
£28,000–£35,000 depending on experience

Join a growing B2B division in one of the UK’s leading refurbished tech businesses.

The Big Phone Store has been established since 1999 and is one of the UK’s leading retailers of refurbished phones and tech.

As we continue to grow our trade and corporate division, we’re looking for a commercially minded and relationship-focused person to help us build and manage business accounts across the UK.

This is an exciting opportunity for someone who enjoys building relationships, developing opportunities, and working in a fast-paced commercial environment, without the typical high-pressure sales culture.

We care far more about attitude, communication, professionalism, and willingness to grow than having the “perfect” CV.

For the right person, there is genuine opportunity to develop and grow within the business as the B2B division expands.

The Role

As a Trade Account Executive, you’ll help develop relationships with trade and business customers while supporting the continued growth of our B2B operation.

You’ll work closely with existing and prospective clients, helping manage opportunities, maintain communication, provide pricing and stock information, and support the overall customer experience from enquiry through to ongoing account management.

This role combines:

* Business development
* Account management
* Relationship building
* Commercial support
* Customer communication

We’re looking for someone who is proactive, commercially aware, and confident building professional relationships.

What You’ll Be Doing

Account Management & Relationship Building:
* Building and maintaining relationships with trade and business customers
* Managing customer communication via phone, email, and WhatsApp
* Supporting repeat business and long-term account growth
* Providing professional and responsive customer support

Commercial & Trade Support:
* Sending pricing, stock lists, and availability updates
* Supporting customer enquiries and opportunities
* Helping identify new business opportunities
* Assisting with deal progression and follow-up activity

Business Development:
* Contacting prospective trade and business customers
* Following up inbound and outbound opportunities
* Helping grow The Big Phone Store’s B2B customer base
* Developing relationships that lead to repeat business

CRM & Organisation:
* Maintaining accurate CRM and account records
* Keeping follow-ups and pipeline activity organised
* Supporting reporting and account visibility internally

Who This Role Would Suit

This role could suit someone from:

* Sales
* Account management
* Telecoms
* Recruitment
* Customer service
* Trade sales
* Business development
* Retail management

You do not need direct industry experience if you have the right mentality and communication skills.

We’re looking for people who are:

* Professional and confident communicators
* Organised and proactive
* Commercially aware
* Positive and adaptable
* Ambitious without ego
* Comfortable working in a fast-moving environment

Most importantly, we want someone who genuinely wants to grow with the business long term.

What Success Looks Like

First 1–2 Months:
* Learning our products, systems, and how we operate
* Building confidence speaking with trade and business customers
* Understanding our commercial and pricing processes

By 3–6 Months:
* Managing customer communication confidently
* Building relationships with existing and new accounts
* Supporting opportunities from enquiry through to completion

Longer Term:
* Growing your own accounts and customer relationships
* Becoming a key part of the B2B division
* Progressing into more senior commercial or account management responsibilities

Why Join The Big Phone Store?

* Fast-paced and ambitious business
* Growing B2B and trade division
* Genuine progression opportunities
* Friendly and supportive environment
* Opportunity to make a real impact
* Modern and growing industry
* A business that values attitude, growth, and contribution

We recently won Best Customer Service at the Mobile News Awards, and it’s an exciting time to join the business as we continue to grow.

Working Hours:
* Full-time, permanent
* 40hours per week
* Core hours: 9:00am–5:30pm
* Flexibility on start and finish times where agreed in advance
* Office-based role in Wolverhampton

Salary:
* £28,000–£35,000 depending on experience
* Future progression and commission opportunities available
* Performance and salary reviews based on contribution and development

No recruitment agencies please. We only accept direct applications for this role.