Security Control Room Supervisor
Permanent
Location: London
Hours: Full time, 42 hours a week, 4 on, 4 off, days 07:00 - 19:00 and nights 19:00 - 07:00
Pay: £15.92 ph
We are looking for an experienced and proactive Security Control Room Supervisor to join our team at one of our clients in West London. This is an exciting opportunity for a security professional with strong leadership, CCTV, and incident management experience to play a key role in safeguarding one of the UK's most iconic cultural institutions.
As the Security Control Room Supervisor, you will provide operational leadership within a 24-hour security environment, overseeing control room operations, managing incidents, coordinating security resources, and ensuring the safety of visitors, staff, contractors, collections, and assets.
About the Role:
- Supervise and lead a team of Security Officers, ensuring all duties are carried out in line with site procedures and operational standards.
- Manage daily staff deployment, patrol schedules, static posts, and break rotations to maintain effective site coverage.
- Monitor CCTV systems to prevent and detect crime, incidents, and security breaches.
- Respond to fire alarms, panic alarms, access control alerts, and other security system activations.
- Lead and coordinate responses to incidents including medical emergencies, lost children, evacuations, and security breaches.
- Maintain accurate control room records, incident logs, Daily Occurrence Books, and Situation Reports.
- Manage the issue, tracking, and auditing of keys, fobs, and controlled assets through key management systems.
- Verify contractor permits and oversee access control processes across the site.
- Coordinate staffing levels, cover absences, support rota management, and ensure effective shift handovers.
- Conduct system checks, monitor site faults, liaise with contractors, and ensure operational compliance across all security systems.
Why Join Us?
- Annual leave entitlement of 5.6 weeks
- Lifestyle Benefits – Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme.
- Learning & Development – we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses.
- Health and Wellbeing – Life assurance scheme, access to mental health support specialists
- Access to an Online GP for you and your dependents.
- Financial support
- Discounts on hundreds of retail sites
- Progression opportunities – many of our team go on to senior and site management roles
- A welcoming, respectful team culture
- Uniform and full induction provided
- Cycle to Work scheme
What we are looking for:
- Valid SIA Door Supervisor Licence.
- Valid SIA CCTV Licence.
- Current First Aid at Work qualification.
- Previous experience supervising or leading teams within a security control room environment.
- Strong CCTV monitoring and incident management experience.
- Excellent verbal and written communication skills with the ability to produce accurate reports.
- Ability to remain calm, think clearly, and make effective decisions during emergencies and high-pressure situations.
- Strong customer service skills with a commitment to delivering a professional visitor experience.
- Competent IT skills, including experience using reporting, communication, and security management systems.
- Reliable, professional, and able to build positive working relationships with colleagues, contractors, and stakeholders.
Interested? Apply now and secure your future with us!
Please be aware that, on occasion, we may close a vacancy earlier than the advertised deadline if we receive a high volume of strong applications
Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis. For information about Wilson James' commitment to Equality, Diversity and Inclusion,
Wilson James have been raising standards in security, construction logistics, aviation services, and technology for over 30 years. With 5,000 employees and a presence across over 300 client sites all over the UK, we are dedicated to delivering tailored solutions and top-tier customer service. As a leading managed service provider, we prioritise safety, efficiency, and customer satisfaction. Joining Wilson James offers the excitement of working with diverse, vibrant clients, making for a dynamic and engaging workplace.
Internal Applicants
At Wilson James, we support career growth and offer internal mobility to help employees explore new roles and advance within the company. Committed to promoting from within, we provide clear career pathways and continuous skill development. Unlock your potential by applying for exciting internal opportunities and new challenge. If you are currently employed under TUPE terms and conditions, please note that successful appointment to this role will be on Wilson James standard terms and conditions.
Vacancy posted 11 hours ago
Similar jobs that could be interesting for youBased on the Control Room Supervisor in London vacancy
£115k - £125k per annum
An established financial markets business is looking to appoint a Head of Control Room to build and lead a new global Control Room function. This is a newly created role with a genuine build mandate. The Head of Control Room will centralise activities currently managed across...SuggestedFull-time- ...dedicated individual to join our team as an Internal Exclusion Room Supervisor in a thriving West London secondary school. This important... ...students within the internal exclusion room, ensuring a calm and controlled environment conducive to reflection and learning. Implement...SuggestedTemporary
£15.3 per hour
...handling. Liaise with Housekeeping and other departments regarding room status, lost property and guest needs. Ensure security... ...will not lead to an automated decision. In our capacity as data controller, we ensure that we comply with all legislation relating to the...SuggestedHourly payFull-timeShift workNight shift- £25k - £33k per annumEstimated...creative design with practical comforts, offering 154 well-appointed rooms, free Wi-Fi and a lively bar, Job Description... ...Team Leader to produce reports, monitoring the results and auditing controls in place. • Ideally have a good knowledge of Opera • Right to...SuggestedFull-timeShift workNight shift
- ...Be the face of a Group known for its warm welcome Strong team ethic showing respect for your colleagues Maximise revenue by controlling the flow of customers and table management Excellent level of written English to respond to guest queries Passion for the Hospitality...Suggested
- £29k - £42k per annumEstimatedCompany Description We are looking for a Director of Rooms to join our team at The Hoxton, Shepherd's Bush You'll be at the heart of the... ...guest experiences with strong commercial performance, labour control and profitability. ~Take ownership of the Rooms P&L, helping shape...Shift workNight shift
- £33k - £43k per annumEstimated...We are looking for a Room Supervisor to join our TRIBE as we launched our first TRIBE Hotel into the London market in the summer of 2022. Conceived for a new type of traveller, it’s all about the mix. Unapologetic modern designed hotels that confidently mix n’ match...Hourly payFull-timeSummer work
£36k per annum
...themselves) book and take the appropriate amount of annual leave within the holiday year, as per the company policy. To maintain and control the levels of unit staffing and costs through the use of efficient manpower planning in line with agreed budgetary requirements in...40 hours/weekFull-timeMonday to Friday- £27k - £35k per annumEstimated...~ Escalate any absence to HR support and/or contract administrator should triggers be met ~ Ensure all team members under your control sign on and off, appropriately, and correctly in accordance with Company Policy and Procedures. ~ Maintain staff discipline and conformance...Full-timeImmediate startShift work
- £37k - £49k per annumEstimated.... Driving operational excellence by maintaining company standards, policies and procedures. Managing stock accuracy, inventory control and stock take activities. Ensuring pick-to-manifest targets and customer service SLAs are consistently achieved. Overseeing returns...Flexible hours
£20k per annum
...for the effective management and safe operation of the site during weekends. The postholder will oversee site operations, monitor and control external hirers activities, coordinate maintenance and repair activities, ensure compliance with health and safety requirements, and...PermanentPart-timeWeekend work- £24k - £32k per annumEstimated...professionally Monitor the building’s security and perform regular night walks and health & safety checks Assist with cleaning, stock control, and light F&B duties where required Coordinate with Housekeeping, Maintenance, and Reception to ensure next-day readiness...Full-timeFlexible hoursShift workNight shift
£35k per annum
...line with licensing laws and company policies - Maintain high standards of cleanliness, presentation, and safety - Support stock control, cash handling, and end-of-night procedures - Work closely with kitchen and bar teams to ensure smooth service flow - Assist senior...PermanentFlexible hoursNight shiftRotating shiftsAfternoon shift- £26k - £33k per annumEstimated...can-do attitude and be a real team player. Sufficient spoken and written English to perform the role safely and understand allergen controls. Additional Information We’re all about rewarding our team’s hard work, that’s why… You’ll receive a competitive salary...Full-timeShift work
- £22k - £29k per annumEstimated...a 4-star hotel and is a perfect base for business, leisure and family trips to London. The hotel has 151 Bedrooms and five conference rooms that can accommodate up to 175 guests, ideal for meetings, conferences and celebrations. The Novotel London Greenwich bar is an atmospheric...Full-timeFlexible hoursShift workNight shiftDay shiftAfternoon shift
£28.59k per annum
...and inspiring the team to deliver exceptional guest experiences Supporting with recruitment and training Managing labour stock control, and sales targets Maintaining high standards of food safety, health and safety, and cleanliness Handling guest feedback, concerns...Long-term contractPermanentFull-timeShift workDay shiftAfternoon shift£34k per annum
Company: PLATINUM RECRUITMENT CONSULTANCY Job Type: Permanent, Full Time Salary: £34000/annum plus excellent benefitsPermanentFull-time- £45k - £58k per annumEstimatedCompany Description We are looking for a Multisite Reception & Reservation Manager to join our restaurants based at The Hoxton, Shoreditch, and House of Louie. Job Description 1. GUEST EXPERIENCE & BRAND STANDARDS • Act as a brand ambassador for Paris Society, promoting...On-siteShift workNight shift
- £34k - £44k per annumEstimated...what you'll do during a typical day: Oversee daily reservations operations: Manage all aspects of the reservations process, including room inventory and availability, group blocks and rooming lists, cut-off dates, rate restrictions, occupancy strategies, and system usage...Full-timeNight shift
- £49k - £63k per annumEstimated...for the world, dare to challenge the status quo! #BELIMITLESS" Job Description We are looking for an experienced, hands on Rooms Division Manager to lead our Reception and Housekeeping teams. In this key leadership role, you will oversee the day to day operations...Full-time
£43k - £45k per annum
We are delighted to be working with one of London’s most distinguished luxury hotels to find an exceptional Reception Manager to lead its talented Front Office team. Responsibilities ~ As Reception Manager, you will oversee a team of 13 and take responsibility for the smooth...Full-timeShift work- £22k - £25k per annumEstimated...including Group Balances. Ensure checks are undertaken to ensure all rooms and room accounts are accurate prior to End of Day functions by... ...reservations here necessary. To be responsible for the Supervisors floats and safe and to be able to account for the balance at all...Full-timeApprenticeshipBank staffOn-siteImmediate startShift workNight shift
£32k - £37k per annum
Full-Time | Permanent | September Start Salary: £32,000 – £37,000 A welcoming primary school in Kensington & Chelsea is looking to appoint an experienced Reception & Administration Manager to oversee front-of-house operations and daily administration. The successful...PermanentFull-timeOn-siteImmediate start- We understand that success is achieved through our people, and we are searching for committed and passionate Duty Managers to join our growing business in our exciting new London site. Based at our Canary Wharf site, you’ll be working on a fixed rota to ensure the safe...Long-term contractFull-timePart-timeRotating shifts
£47k per annum
Company Description Hyde London City marks the rebirth of a London icon. This lavish seven-storey, 111-room property at 15 Old Bailey draws upon a rich and storied past to create a luxurious, bespoke hideaway in the heart of the city. Hyde London City will be a destination...Summer work5 days/weekShift work£13.61 per hour
About the Role DUTY MANAGER - M&S SIMPLY FOOD, Victoria East station Pay Rate: £13.61 per hour + as a little incentive, you will earn an extra £1.50 per hour for hours worked between midnight and 6 am, bringing your rate of pay to £15.11 per hour. Shift Pattern...Hourly payExtra incomeFull-timeShift workNight shiftWeekend workWeekday work£28.62k per annum
Duty Manager – Fitness and Wellbeing Club Bromley FWC | Fitness & Wellbeing Club | Permanent contract | Full time Up to £28,620.93 per annum depending on experience plus sales commission 40 hours per week Nuffield Health is the UK’s largest Healthcare Charity. ...40 hours/weekPermanentFull-timeShift work- £34k - £45k per annumEstimatedLocation: Museum of Illusions London, United Kingdom Positions Available: Full Time position - 40 hours/week Hours: Must be able to work on weekends. Opening Times: From 9am – 11pm, depending on time of year. The museum is open every day of the year except Christmas ...40 hours/weekFull-timeShift workWeekend work
£32k per annum
The Chelsea Harbour Hotel is looking for a dynamic and energetic Duty Manager, who Responsible for the overall operation of the front office and assuming responsibility for the hotel, with a passion for creating memorable moments, attention to detail, and personalised guest...Full-timeFlexible hoursShift workDay shift- ...Life at Kabannas Situated just steps from London St Pancras, our new 240-key Kabannas is designed for people who want more than just a room. We create spaces where people connect, stories unfold and community thrives. Hospitality here is human: warm, welcoming, playful and...Shift workNight shift
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Control Room Supervisor. Be the first to apply!
