Client Accounts Manager

Pinnacle Group are looking for an experienced Client Account Manager to join the Homes Income Team within the Homes division to lead a team of client accountants and account administrators during a period of transition. You will ensure the team delivers an efficient, high-quality and valued service to our clients and end customers alike. With a natural attention to detail and strong people management skills, you will help deliver our best-in-class ambition through the development of robust processes, a high-performing team, and a customer-centric approach. Performing an important role in the business, you will act as a key point of contact for operational colleagues and other internal stakeholders. The role also has an external focus, meeting with clients to present reports and discuss performance.

Our Homes Division delivers trusted housing management services across Affordable, Private Rented and Leasehold properties. We work with local authorities, registered providers and investors to support thriving communities.

The ideal candidate will be a qualified or highly experienced finance professional with a strong background in financial reporting and team leadership. They will bring solid technical accounting expertise, with the ability to maintain accuracy, control and compliance in a deadline-driven environment. Comfortable in a client-facing role, they will be confident presenting financial information, building relationships, and influencing stakeholders both internally and externally. Experience within the housing, property or public sector would be advantageous.

Who we are

Pinnacle Group is a market-leading national provider of housing, neighbourhood and workplace services. With over thirty years of experience, we deliver expert, place-based management and maintenance solutions that enhance the everyday lives of the communities we serve.

We’re a people-first organisation with a values-driven culture that has stood the test of time -reflected in the way we care for both our employees and our customers.

Who we’re looking for

We’re looking for someone who not only meets the key criteria below but also embraces our core values – Trust, Respect, Involve, Challenge, and Deliver Excellence – and is committed to earning and maintaining the confidence of our clients and communities.

Key responsibilities will include:

• Provide day-to-day management, training and support to a team of client accountants and accounts administrators who collectively provide property accounting services to our client’s.
• Foster a high-performance culture focused on continuous improvement, accountability, and customer service.
• Build and develop a “best in class” team to ensure client reporting is up to standard and KPIs are met.
• Ensure client accounts are prepared in line with client deadlines to meet KPIs, as well as statutory deadlines.
• Act as a primary finance contact for internal departments and external clients regarding contract performance and reporting on all accounting and income related issues.
• Collaborate with operational teams to ensure financial alignment with service delivery.
• Ensure compliance with all relevant housing regulations, financial governance standards, and internal controls.
• Keep abreast of changes in housing legislation and accounting policies.
• Support internal and external audits related to client accounts and income collection.
• Champion the use of financial systems and data analytics to support team performance.

Key requirements:

• Strong accounting skills backed by a qualification or sound working experience.
• Proven management experience in a finance role preferably within the housing, property or public sectors, ideally with knowledge of social housing governance frameworks and regulatory requirements.
• Ability to plan and prioritise effectively to meet changing priorities and demands.
• Proven ability to meet financial reporting deadlines.
• Strong end to end service charge accounting experience, including budgeting, year-end accounts, accruals, prepayments, voids and statutory deadlines
• Proactive communicator able to collaborate effectively with clients, auditors and internal teams.
• Experience with MRI Qube or similar property management systems is advantageous
• Up-to-date knowledge of housing regulations and financial reporting standards.
• A self-starter with a strong sense of urgency and delivery skills.

Our Offer

We believe that diversity makes us stronger. The more varied our workforce, the better we can understand, reflect and meet the needs of the communities we serve. That’s why we actively welcome applications from people of all backgrounds – especially those who represent the communities we work with every day.

As a colleague, you’ll be part of an inclusive and supportive culture where you’re encouraged to thrive. We’re committed to helping you reach your full potential through continuous learning, development opportunities and career progression.

In addition to statutory benefits such as sick pay, maternity/paternity leave, a pension scheme, and annual leave, we offer a wide range of additional benefits tailored to your role and business area, including:

• Maternity/paternity packages
• Flexible Working Arrangements
• Life Assurance
• Enhanced Pension Scheme
• Additional Annual Leave
• Private Medical Insurance
• Cycle to Work Scheme
• Employee Assistance Programme
• Retail Discounts
• Childcare Assistance
• Season Ticket Loans
• Sick Pay Schemes
• Personal Development Plans

Proud member of the Disability Confident employer scheme

Disability Confident

About Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .