Office Junior Administrator Apprentice

Summary

To assist in the everyday running of the office. Answering phones, handling emails, scanning, order processing, invoicing and more. To be trained from the ground up. Must be a confident person.

Wage

£9,360 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Training course

Business administrator (level 3)

Hours

3 Set Days Per Week. Tuesdays, Wednesdays, Thursdays 9:00 am to 5:00 pm with 30 minutes lunch.

22 hours 30 minutes a week

Start date

Monday 21 September 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

We are seeking a proactive and organised Office Junior/Administrator to join our team. This role offers an excellent opportunity for individuals looking to develop their administrative skills within a professional environment. The successful candidate will be responsible for:

• Supporting daily office operations
• Ensuring smooth communication
• Maintaining efficient administrative processes

Prior office experience is advantageous, but a keen attitude and willingness to learn are equally valued.

Duties:

• Manage incoming calls with professional phone etiquette and direct them appropriately
• Assist with data entry tasks using Microsoft Office and Sage
• Organise and maintain filing systems, both digital and physical
• Support the preparation of reports, correspondence, and other documentation
• Handle basic bookkeeping tasks and invoice processing
• Support team members with administrative tasks as required to ensure operational efficiency
• Always maintain a tidy and organised office environment
• Packaging of orders and order processing

Where you'll work

HAYSEECH ROAD
HALESOWEN
WEST MIDLANDS
B63 3PD

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

DUDLEY COLLEGE OF TECHNOLOGY

Training course

Business administrator (level 3)

What you'll learn

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

There is no day release to college, all learning will take place in the workplace. 

You will be assigned an assessor who will visit you in the workplace every 6-8 weeks who will support you in your apprenticeship
You may be required to complete maths/English Functional Skills alongside this apprenticeship.

In the workplace there will be inhouse mentoring.

Requirements

Essential qualifications

GCSE in:

• English (grade B/5 or above or F Skills L 2)
• Maths (grade B/5 or above or F Skills L 2)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• Attention to detail
• Organisation skills
• Team working
• Initiative
• Confident
• Proficiency in computer skills
• Word, Excel, PowerPoint
• Ability to prioritise
• Strong typing skills
• Data entry skills
• Professional phone etiquette
• Accuracy
• Work independently

Other requirements

Previous office or administrative experience is preferred but not essential.

Knowledge of Sage or similar accounting software is beneficial but not essential.

This position provides valuable experience in office administration within a supportive team environment in a two-family run manufacturing business.

The ideal candidate will demonstrate enthusiasm for organisational tasks and possess the necessary skills to contribute positively to our operations.

Transport – ensure you can get to us each day, B63 3PD.

The 3 days stated - Tuesdays, Wednesdays, Thursdays are set days.

Work Location: In person.