Contracts Manager - North

Contracts Manager – North
Hybrid/Field Based

A leading insurance repair and property reinstatement business is looking for experienced Contracts Managers to join their growing team.
This role is responsible for overseeing domestic property repair projects arising from insurance claims, ensuring work is delivered safely, on time, within budget, and to the expected quality standards. Working closely with surveyors, contractors, insurers and customers, you’ll manage projects from instruction through to completion and play a key role in delivering a positive customer experience.
This is a great opportunity for someone with a background in construction, property repairs or insurance reinstatement who enjoys managing multiple projects and building strong contractor relationships.

The Role
As a Contracts Manager, you’ll take ownership of a portfolio of repair and reinstatement projects, ensuring contractors deliver against agreed scopes, service levels and timescales.
You’ll be responsible for monitoring progress, managing contractor performance, resolving issues, controlling repair costs and ensuring repairs are completed to a high standard.

Key Responsibilities

• Manage multiple property repair and reinstatement projects from start to finish.
• Monitor contractor performance and ensure service levels and quality standards are achieved.
• Carry out contractor reviews and support performance improvement where required.
• Track project progress and proactively manage delays or issues.
• Review variation requests and ensure works remain within agreed scopes and budgets.
• Work closely with Surveyors to resolve technical queries and agree repair solutions.
• Undertake desktop audits and site inspections to assess quality and workmanship.
• Handle customer concerns and ensure clear communication throughout the repair process.
• Support the management of major loss and urgent repair projects.
• Maintain accurate project records and updates on internal systems.
• Ensure compliance with Health & Safety legislation, CDM regulations and Building Regulations.
• Identify opportunities to improve contractor performance and operational processes.

About You

• You’ll have experience managing construction, repair or reinstatement projects and be comfortable working with a range of stakeholders, including contractors, clients and customers.
• You’ll ideally have:
• Experience managing property repair, construction or reinstatement works.
• Experience overseeing contractor and supplier performance.
• A good understanding of domestic construction methods and repair techniques.
• The ability to interpret scopes of work and repair specifications.
• Strong organisational and project management skills.
• Excellent communication and relationship-building abilities.
• The ability to manage multiple projects and competing priorities.
• A full UK Driving Licence.

Desirable Experience

• Insurance repairs or property claims experience.
• Experience working within a loss adjusting or building surveying environment.
• Knowledge of domestic building pathology.
• IOSH or NEBOSH qualification.
• Experience using claims management or project management systems.
• Experience monitoring contractor KPIs and SLAs.

What’s on Offer

• A varied and autonomous role managing a portfolio of repair projects.
• Exposure to complex and major loss claims.
• A supportive and experienced team environment.
• Long-term career development opportunities within a growing business.
• The opportunity to make a real impact on customer outcomes and project delivery.

If you have experience managing property repairs, construction projects or insurance reinstatement works and are looking for your next challenge, we’d be keen to hear from you.