Senior FM

Key ResponsibilitiesCustomer Service & Stakeholder Engagement

• Lead the delivery of a premium, customer-focused FM service across your portfolio, ensuring customer expectations are consistently exceeded.
• Build strong relationships with occupiers and stakeholders, proactively seeking feedback to continuously enhance service delivery.
• Maintain visible leadership presence across sites, ensuring high presentation standards and a positive customer experience.
• Work closely with service partners to ensure service excellence through effective KPI and SLA management.

• Lead, mentor, and develop a team of Facilities Managers, ensuring high performance, engagement, and capability across the team.
• Set clear objectives, conduct regular 1:1s, and implement structured development plans to support career progression.
• Foster a positive, inclusive, and high-performing team culture, identifying and retaining key talent.
• Support recruitment activity, ensuring the attraction and onboarding of best-in-class FM professionals.

• Oversee day-to-day delivery of hard and soft FM services, ensuring quality, compliance, and efficiency across all sites.
• Promote a safety-first culture, ensuring full compliance with health and safety and regulatory requirements.
• Drive continuous improvement initiatives focused on enhancing both operational performance and customer satisfaction.