Key ResponsibilitiesCustomer Service & Stakeholder Engagement
- Lead the delivery of a premium, customer-focused FM service across your portfolio, ensuring customer expectations are consistently exceeded.
- Build strong relationships with occupiers and stakeholders, proactively seeking feedback to continuously enhance service delivery.
- Maintain visible leadership presence across sites, ensuring high presentation standards and a positive customer experience.
- Work closely with service partners to ensure service excellence through effective KPI and SLA management.
- Lead, mentor, and develop a team of Facilities Managers, ensuring high performance, engagement, and capability across the team.
- Set clear objectives, conduct regular 1:1s, and implement structured development plans to support career progression.
- Foster a positive, inclusive, and high-performing team culture, identifying and retaining key talent.
- Support recruitment activity, ensuring the attraction and onboarding of best-in-class FM professionals.
- Oversee day-to-day delivery of hard and soft FM services, ensuring quality, compliance, and efficiency across all sites.
- Promote a safety-first culture, ensuring full compliance with health and safety and regulatory requirements.
- Drive continuous improvement initiatives focused on enhancing both operational performance and customer satisfaction.
Vacancy posted more than 2 months ago
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