Senior Desk Side & Technology Support Analyst Job Description Template
Our company is looking for a Senior Desk Side & Technology Support Analyst to join our team.
Responsibilities:
- Working knowledge of Service now;
- Willing to travel occasionally and have own vehicle;
- SC cleared or SC clearable;
- Experience in Service management principles and process’s;
- At least 2 years’ experience as 2nd line Support Engineer;
- Worked in large scale companies;
- Great customer skills;
- Good knowledge of working database/excel structures;
- Understanding of ITIL Processes;
- Experience looking after local IT resources.
Requirements:
- Working knowledge of Service now;
- Willing to travel occasionally and have own vehicle;
- SC cleared or SC clearable;
- Experience in Service management principles and process’s;
- Understanding of ITIL Processes;
- Great customer skills;
- Good knowledge of working database/excel structures;
- At least 2 years’ experience as 2nd line Support Engineer;
- Worked in large scale companies;
- Experience looking after local IT resources.