Technical Support Engineer

Design and implement radio frequency identification device (RFID) systems used to track shipments or goods.

Technical Support Engineer Job Description Template

Our company is looking for a Technical Support Engineer to join our team.

Responsibilities:

  • Returned product Inspections and validation of warranty claims;
  • Knowledge of maintaining a wide range of applications within the business;
  • Reproduce customer cases for detailed troubleshooting and analysis. This may include writing or modifying code or simulating node failure situations;
  • Producing high-quality CAD output;
  • Become a product expert for customers and stay up-to-date on new features in Couchbase;
  • Maintain Dealer relations through regular communication;
  • Expand Haltech dealer network by engaging and activating new dealers;
  • Telephone support for Cathexis servers and software;
  • Research and identify solutions to software and hardware issues;
  • Maintain jovial relationships with clients;
  • Prioritize and manage several open issues at one time;
  • Working on projects adhering to strict deadlines and producing reports on findings and results;
  • Designing control panels to customers’ specific requirements;
  • Diagnosing technical problems using a mix of proprietary web-based tools, database and log file analysis;
  • Post-Sales support on all aspects of the technology and product range.

Requirements:

  • Networking and bus systems;
  • Qualification in Electrical & Electronic Engineering;
  • Organised and efficient;
  • An understanding of product handling particularly within the food industry;
  • Quick: Energetic is your baseline and you’re a fast learner. You love to figure out puzzles and take pride in your work;
  • Previous customer relationship experience;
  • The ability to train other members of the team and customers;
  • Experience in troubleshooting distributed high performance systems ideal;
  • Owner: You take control of escalated customer issues from front line support staff and see problems through to resolution;
  • NVQ / City & Guilds qualification in relevant field or time served engineer: Desirable;
  • Permanent night shift (Or other unsocial hours such as 01.00 to 09.00) 5 nights per week;
  • Familiar with Google Drive, Docs and Sheets and experience working with a range of systems including CRM (Salesforce is a plus);
  • A passion for working on high-performance automotive applications;
  • Minimum 3 years of technical support, system implementation/administration experience;
  • Strong development background working on production ready code.