Product Support Engineer

Product Support Engineer Job Description Template

Our company is looking for a Product Support Engineer to join our team.


  • Written work instructions;
  • Identifying risks and issues related to the business areas and engage relevant teams to ensure compliance with CB technology policies;
  • Support engineering delivery to drive a reduction in technical debt across the production environment with development and infrastructure teams;
  • Evaluate and improve production processes to increase efficiency & quality;
  • Physical production aids;
  • Maintenance, service and repair of equipment and tooling;
  • Visual aids;
  • Support Manufacturing and Production;
  • Communicate with main engineering dept to aid production and support other departments;
  • Maintenance and operation of automated test equipment;
  • Owning and managing production support function covering global and regional applications;
  • Calibration and maintenance of tooling and equipment;
  • Delivery, support, update and revision control of production paperwork;
  • Support other departments within the company with engineering information;
  • Investigate & evaluate production issues and implement documented fixes.


  • Service Management/Production Support experience combined with problem solving skills within a global support context;
  • Preferred domain knowledge about Agency securities lending, stock borrow/stock lending, settlement, loans, collaterals, trade flow;
  • 3-5 year experience in a relevant engineering position in the cable harness industry;
  • Experience in improving efficiencies and driving down costs;
  • Able to manage own priorities and workload to achieve targets to deadlines;
  • Good knowledge and experience of interpreting engineering drawings, specifications and documentation;
  • Strong experience of applying technical solutions to improve the stability of production environments;
  • Fully computer literate;
  • Experience with Microsoft Office products (Word, Excel, Outlook, Powerpoint);
  • Capability to interact successfully in a virtual, multi-vendor and multi-cultural environment;
  • Good communication skills both written and verbal;
  • HNC/HND in Electrical / Electronic Engineering or equivalent relative experience;
  • Experience with managing data in MRP/ERP software (part number generation, BoM population etc).