IT Support Engineer Job Description Template
Our company is looking for a IT Support Engineer to join our team.
Responsibilities:
- Ensure maximum availability of all voice and data systems throughout the company;
- Ensure the IT Systems are secure and robust at all times;
- To ensure all Live & Test data is processed and administered as per internal / external customer requirements;
- Receiving, logging and managing calls from users & clients via telephone and email;
- To ensure Production have all files required to meet customer SLAs;
- Query and Update SQL Database;
- Observing and promoting information security protocols;
- Ensuring we exceed service level targets and meet deadlines;
- Support customers with the Application and provide support/training when required;
- Windows clients and servers (physical and virtual);
- Tracking issues through to resolution;
- Keep up to date with training and new updates to the application;
- Respond appropriately and deal with incidents, service requests, queries and complaints in a timely manner;
- Documentation and retention of all the processes and procedures for given tasks/projects;
- Test Bed Devices and machines (INCA / CAMEO / INDICOM etc).
Requirements:
- Active Directory;
- IT Production background preferably;
- Knowledge of Smartcard Handling machines (CIS) would be very useful;
- VEEAM backup;
- Fault analysis;
- Excellent organisational skills;
- Experience using SCCM;
- Office 365 maintenance and management;
- Microsoft operating system Server/Client, servicing/maintenance and troubleshooting;
- Minimum of 4 years’ experience in a commercial IT support role;
- MS Office suite support;
- Able to work to ITIL best practises;
- Access to funded fitness events and health checks;
- Ability to highlight best practices internally and for customers;
- Excellent communication skills to help troublshoot end user queries (hardware/software – 1st/2nd line).