1st Line Support Job Description Template
Our company is looking for a 1st Line Support to join our team.
Responsibilities:
- Methodical thinker;
- Good troubleshooting skills;
- Installation, configuration and troubleshooting of internally developed software;
- Flexibility to take on new products, services, strategies, ways of working etc;
- Logging and assessing monitoring and threat event alerts;
- Great team players;
- Great with the customer, in-person and over the phone;
- Exposure to a helpdesk working environment;
- Experience of configuring and supporting networked and local (USB) printers;
- IPv4 Networking Technologies – understanding of TCP/IP, Routing, DHCP, DNS and network security (proxy servers, firewalls);
- Providing 1st line support;
- Quick learn, eager to learn and hardworking;
- Liaising with 3rd line support and internal developers to resolve customer issues;
- Ability to support smartphone users;
- Great at communication with customers and colleagues.
Requirements:
- 1st line help desk support;
- Office 365;
- CSS Skills;
- Active Directory;
- TeamViewer;
- Business applications;
- VMWare – knowledge of;
- Good troubleshooting/ analytical skills;
- Computer Science or relevant technical certification;
- Ability to work under pressure and prioritise tasks;
- Office Hardware Support;
- Office 2010 / 2016;
- Preferably educated to Degree/A level;
- Ability to organize and execute team objectives and plans;
- Ability to work unsupervised and manage assigned workload and priorities.