Salary: £32,000 - 35,000 per year Requirements:

You should be proficient in Microsoft Windows Operating Systems and the Microsoft Office Suite, including 365 and other associated applications.
We expect you to have the ability to build hardware and possess networking skills.
Excellent communication and customer service skills at all levels of hierarchy are essential.
You must have full rights to work in the UK.

Responsibilities:

As a member of our onsite support team, your key responsibilities will include:
Receiving and responding to incoming tickets from remote IT teams, providing support for Service Desk tickets when possible.
Offering expert support for Microsoft Office Suite and various Microsoft applications.
Providing support for Mac devices, troubleshooting issues, and ensuring compatibility with our IT infrastructure.
Troubleshooting software-related issues efficiently and assisting end-users with installations and updates.
Maintaining and troubleshooting meeting room technology, ensuring seamless operation of audio-visual equipment during meetings.
Collaborating with infrastructure and network teams for hardware installations, upgrades, and troubleshooting.
Keeping an accurate inventory of IT equipment and performing regular audits.
Providing IT support for customer conferences and events.
Serving as an escalation point for remote IT teams for complex issues.
Assisting with the onboarding of new employees by ensuring they have the necessary equipment and training.
Offering VIP support to senior team members when required.

Technologies:

Hardware
Support
Network
Windows
Office 365
Mobile
MS Teams

More:

At Acora, we are dedicated to improving end user satisfaction and delivering premium experience-led IT services. Our mission is to unleash the potential of people through exceptional IT experiences. We value three key principles that drive our culture and actions:

1. Be the Best You Can Be: We continuously strive for personal and collective improvement.
2. We Do What We Say: We follow through on our commitments and communicate clearly to build trust.
3. Together We Win: We believe in strong relationships and collaboration to achieve shared goals.

We embrace diversity and are committed to equal opportunities in our hiring practices. As a Disability Confident Committed Employer, we ensure that individuals with disabilities receive reasonable accommodations throughout the application and interview process.

Join us at Acora and help create a workplace where everyone can succeed and make a meaningful impact. We look forward to welcoming you to our team.

last updated 9 week of 2026

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