Managing all emails and administrative duties including responding to guest enquiries in line with our mission statement: "no request is too large, no detail is too small".
Creating guest itineraries within and outside of London.
Ensuring that all arrival rooms are fully checked and prepared as per the guests' preferences.
Liaising with all hotel departments about regular guests, VIPs and their requirements.
Participate in other ad hoc as well as related projects and tasks.
The Front Office department is looking for a passionate Guest Experience Agent to provide guests with outstanding service in this stunning hotel. We are looking for someone with previous hotel experience with excellent communication skills and strong attention to detail while being able to multitask. This position has excellent progression opportunities and would be suited to someone with an enthusiastic personality and can do attitude. This position reports directly to the Reception Manager and Assistant Reception Manager., Previous luxury hotel experience preferred.
Excellent communication skills, both written and verbal.
Strong attention to detail and ability to multitask effectively.
Enthusiastic personality and "can-do" attitude.
Enthusiasm & Passion for Hospitality.
Commitment to providing exceptional customer service.
The Red Carnation Hotel Collection is proud to be recognised as an industry leader in hospitality and people development. We were named Best Employer at the 2025 Cateys and received the prestigious AA's Hotel Group of the Year award for 2024. We are especially proud of our dedication to developing our people, having received the Princess Royal Training Award three times (2017, 2020, and 2023) from HRH The Princess Royal and City & Guilds.

£28,000 OTE per annum, plus other exciting benefits and perks!Full time
luxury hotel
£28,000 OTE per annum, plus other exciting benefits and perks!
Holiday allowance starting at 28 days and increasing with length of service to 36 days.
Nutritious free meals on duty.
Award winning L&D programmes, with over 80 individual courses available, from foundation skills to leadership skills.
Excellent development opportunities with 80% of our managers being home-grown.
Two paid volunteering days each year, so we can give back to our communities.
Access to the Employee Assistance Programme through our partners at Hospitality Action.
Annual social and festive events.
Complimentary quality uniform and dry-cleaning services.
Cycle to work scheme which can save you up to 47% on the bike and equipment.
Vibrant hotel recognition events and hotel-based incentives, including Employee of the Month and Manager of the Quarter.
Enhanced maternity pay of 13 weeks, fully paid.
Enhanced paternity pay of 2 weeks, fully paid.
£800 baby payment to support you and your baby with the essentials.
Fantastic recommend a friend bonus scheme worth up to £600.
Cross-departmental training available within your property, because we know you're a curious individual.
50% off on food and 25% off on beverages in selected Red Carnation Hotels F&B outlets.
Discounted accommodation rates at Red Carnation Hotels in the UK, Ireland, Guernsey, Geneva, and South Africa!

Guest Experience Agent