Average salary: £39,684 /yearly
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- £27k - £35k per annumEstimated...About The Team Hey, I'm James Tiltman, and I lead the Customer Escalations team here at Motorway. We're the team that tackles the... ...suite. Using compensation to help with service recovery. Managing GDPR requests and keeping an eye on compliance across operational...SuggestedFull-timeOn-siteWork from homeShift work
- £25k - £33k per annumEstimated...Company: Live Nation Department: Customer Communications and Escalation Location: Farringdon, London and occasionally onsite at shows... ...to join our newly created Escalations team as Customer Services Manager. Working across our touring and festival portfolio (including...SuggestedPermanentFull-timeSummer workOn-siteNight shift
£16 - £18 per hour
...The role of Escalations Specialist sits within a dedicated team of 3 and forms part of the wider Customer Service team based in Bracknell. This role is integral in supporting a market leader and household name in maximising customer retention and loyalty. The Escalations...SuggestedTemporary- £33k - £44k per annumEstimated...safeguard the water supply, improve environmental performance and manage demand for future generations. We enhance and extend asset life,... ...seeking a dynamic leader to manage high-profile complaints and escalations, ensuring exceptional customer service. You’ll be a subject...SuggestedApprenticeshipTraineeshipHybrid workingImmediate start
- £23k - £30k per annumEstimated...safeguard the water supply, improve environmental performance and manage demand for future generations. We enhance and extend asset life,... ...timescales. You'll identify trends and recurring issues, escalating concerns where needed and supporting improvements to processes and...SuggestedApprenticeshipTraineeshipImmediate start
- £56k - £74k per annumEstimated...value to the UK with our products and services. Title: Sr. Escalation Engineer – Client Services Base location: Belfast, Northern... ...support review. Work closely with our engineering and product management teams to communicate customer needs, issues, and trends to successfully...SuggestedHybrid workingFlexible hoursRotating shifts
- £33k - £43k per annumEstimated...us create the unknown! Job Description As a Problem Management Specialist at Ubisoft Newcastle, you will lead the investigation... ...using established problem-solving methods Review incident, escalation, and operational data to identify trends and opportunities for...SuggestedFull-time
- £58k - £76k per annumEstimated...Customer Delivery Manager Description - Job scope/summary The Customer Delivery Manager (CDM) is a direct client contact position... ...thriving. Safeguard customer trust. Lead the resolution of escalations fast and effectively. By analyzing trends and coordinating with...SuggestedLong-term contractFull-timeRemoteRelocationShift work
- £34k - £44k per annumEstimatedThe role As a Customer Success Manager, you'll take ownership of a portfolio of Tier 2 customers, building strong, long-term relationships... ...ANS solutions and services. Lead the resolution of customer escalations and engagement challenges. Champion the voice of the...SuggestedLong-term contract
£53.1k per annum
...Salesforce, including investigation notes, resolution rationale, and customer correspondence, and submit cases for QC review before closure. Escalate complex or ambiguous cases to your Supervisor or Complaints Lead with clear documentation of the issue and your initial assessment....SuggestedRemoteShift work- £60k - £78k per annumEstimated...The Role We are looking for an Engagement Manager to lead client relationships and support our software engineering consultants across... ...needs and manage team allocations accordingly. Identify and escalate risks/issues; maintain an up-to-date RAID log. Uphold contractual...SuggestedLong-term contractFull-time
- £62k - £81k per annumEstimated...enriches applications and services with accurate IP data that can help manage security risks, improve user experiences, optimize content... ..., support, product, engineering) to address technical issues or escalations. Manage client onboarding and implementation, ensuring a...SuggestedLong-term contractFull-timeRemoteFlexible hours
- £101k - £132k per annumEstimated...fire within you. Region: US, UK, PH Location: Remote Reports To: Manager, Product Customer Success The Customer Success Team With a... ...and prioritization. - Co-ordinate all activities, enquiries and escalations with the client. - Clearly document and communicate technical configuration...SuggestedLong-term contractFull-timeRemote
- £68k - £89k per annumEstimated...producers, consumers and traders, banks, hedge funds and asset managers. With more than 40 offices worldwide, the group has over 3,000... ...manual, repeatable activity — ticket triage, batch monitoring, escalation — for automation, and lead adoption of AI tools for event correlation...SuggestedFull-timeHybrid workingImmediate start
- £57k - £75k per annumEstimated...This is a high-impact role within Managed IT Services for someone who wants to genuinely make a difference at the customers they work with... ..., with a clear understanding of IT service delivery, SLAs, and escalation models Proven experience in a Customer Success, Service...SuggestedLong-term contractFull-time
- £45k - £59k per annumEstimated...things differently. We're a leading international bank and wealth manager built on a culture of curiosity, entrepreneurial spirit and... ...and services. Managing service-related queries and complex escalations, ensuring issues are resolved efficiently and effectively. Conducting...Full-timeOn-siteRemote
£70 - £80 per hour
...markets, we blend technology, process excellence, and human-centric management to deliver consistent, high-impact service outcomes for clients... ...initiatives involving tech, HR, and finance to resolve escalation points and optimize delivery workflows. Ensure compliance with...RemoteFlexible hours- £37k - £48k per annumEstimated...#JoinTheBand What We Are Looking For: As a Global Customer Success Manager at Bandwidth, you will play a pivotal role in ensuring an... ...and alignment. Address customer issues/tickets and escalate when necessary to ensure timely resolution and customer satisfaction...Shift work
£32k - £37k per annum
...Manage and resolve customer complaints efficiently and professionally. Monitor and improve customer service processes to enhance satisfaction... .... Ensure compliance with company policies and industry regulations. Act as a key point of contact for escalated customer issues....- £63k - £82k per annumEstimatedSummary: The Technical Account Manager (TAM is the centerpiece of value to our customers who purchase a TAM agreement. It requires superb... ...remote team Ability to effectively lead efforts to navigate, escalate and manage technically complex customer requests or projects...Long-term contractFull-timeRemoteFlexible hours
- ...Service Delivery Lead is responsible for assisting the Key Account Manager by managing the day-to-day aspects of key client accounts. This... ...~ Strong problem-solving skills and the ability to manage escalations effectively Benefits Benefits ~ AIG Virtual Care Program...Long-term contractFixed-term contractRelief staffOn-siteRelocationProbationary period
- £49k - £64k per annumEstimated...Role: Service Desk Manager Location: Mainly Remote with occasional on-site attendance required. Clearances: Internal Background... ...leverage your technical acumen to know precisely when and how to escalate complex tickets to specialist engineering teams. Key Responsibilities...Full-timeImmediate startRemoteFlexible hours
- ...FCA regulations, DISP rules, FOS guidelines and Consumer Duty Principles. · Act as a key escalation point for complaints, providing guidance and support to the wider team ·Manage FOS liaison/referrals, redress and remediation tracking, MI, root-cause analysis and closure...On-site
£40k per annum
...Manage the end-to-end complaints process, ensuring timely and effective resolution. Maintain compliance with relevant financial services... ...-handling procedures. Act as the main point of contact for escalated complaints and complex cases. Ensure a customer-centric...- £31k - £41k per annumEstimated...You'll play a key role in protecting and improving our customers' experience by supporting Change, Problem, Major Incident, and Escalation Management activities. Working across technical, service, and customer teams, you'll help reduce service...
- £52k - £66k per annumEstimated...responsible for maintaining relationships with key stakeholders and managing a team of Workday specialists. What you'll be doing: Lead... ...related to system issues, ensuring incidents are assessed, escalated, communicated, and resolved in a timely and controlled manner...Hybrid workingOn-site
- £39k - £51k per annumEstimated...alignment. Job Description The AI Customer Success Manager operates as an overlay enablement and adoption strategist... ...points to directly influence the product roadmap. Technical Escalations: Partner with Solutions Engineers and Support to quickly resolve...Long-term contractOn-siteRemoteWork from homeFlexible hoursShift work
- £39k - £50k per annumEstimated...services. We are looking for an experienced Application Support Manager to lead a high-performing support team delivering exceptional... ...line with service commitments. Acting as the senior operational escalation point for Priority 1 and Priority 2 incidents. Driving root...Full-timeFlexible hours
- £57k - £74k per annumEstimated...for a technically curious, customer-focused, Technical Account Manager to help our customers get reliable, lasting value from our software... ...⢠Collaborate with GTM and delivery functions ⢠Escalate and ensure timely resolution of critical issues ⢠Translate...Permanent
- £35k - £45k per annumEstimated...expertise and resources to deliver global, end-to-end cyber risk management, supporting organizations through every step of their journey... ...Oversee customer case activity to ensure timely resolution, escalating internally when needed, and keeping customers informed on progress...