Average salary: £39,684 /yearly
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- £43k - £57k per annumEstimated...that excites you, how about joining our 1st line Financial Crime Operations team as a Screening and Escalations Senior Payment Analyst? Reporting into the Senior Manager, FCO Screening & Escalations you will be responsible for the oversight and investigation system-generated...SuggestedLong-term contractFull-timeHybrid workingOn-siteFlexible hours
ClearBank
London1 day ago - ...across more than 15,000 branches use Reapit to run their businesses, manage properties, collect rent, engage clients, and provide... ...Customer Support department and cross functionally as required. Escalation management ~ Resolve escalated customer issues promptly and tactfully...SuggestedOn-siteImmediate startFlexible hours
- £152k - £199k per annumEstimated...Do The Senior Partner Support Executive serves as an expert escalation layer, data-informed process innovator, and subject matter... ..., mentor junior colleagues, and flexibly support any initiative managed by the team. Key Responsibilities Senior Escalation & Complex...SuggestedHybrid workingOn-siteRemoteFlexible hoursShift work
- £41k - £52k per annumEstimated...What we’re all about: Job Title: Customer Success Manager Department: Operations Reporting To: Head of Operations... ...encourage new or extended sales Issue Resolution: Act as a senior escalation point for client complaints, working across internal departments...SuggestedLong-term contractHybrid workingOn-siteImmediate startWork from homeFlexible hours
- £39k - £53k per annumEstimated...Overview of the role Phoenix is a leading UK IT solutions and managed service provider, with a deep specialism in the public sector.... ...focused on collaboration and effective service delivery. ~ Escalation Management: Act as the primary escalated point of contact, Both...SuggestedFull-timeOn-siteFlexible hours
- £49k - £65k per annumEstimated...Senior Customer Support Manager We have an exciting opportunity for a senior leader to join our Customer Operations team. Reporting into the Head of Customer Operations, you will lead our Escalations Team, own our outsourced contact centre relationship, and play a pivotal...SuggestedHybrid workingOn-siteRemote5 days/weekFlexible hours
- £54k - £70k per annumEstimated...technological and regulatory developments. This candidate will manage the ongoing customer lifecycle for their allotted customers,... ...support teams to monitor any issues that arise, identifying and escalating important issues, as necessary. ~Lead and/or contribute to key...SuggestedHybrid workingOn-site
- £63k - £82k per annumEstimatedSummary: The Technical Account Manager (TAM is the centerpiece of value to our customers who purchase a TAM agreement. It requires superb... ...remote team Ability to effectively lead efforts to navigate, escalate and manage technically complex customer requests or projects...SuggestedLong-term contractFull-timeRemoteFlexible hours
£29.12k - £35.36k per annum
...Creator Relationship Management Own and manage relationships with a portfolio of creators, serving as their primary point of contact... ...targets and proactively identify churn risks before they escalate. Develop and execute retention strategies to improve creator...SuggestedLong-term contractTemporary- £74k - £99k per annumEstimated...Join us and build for travelers everywhere. As a Vendor Manager within the Business Operations team, you will own the performance... ...~ Define and optimise support frameworks, quality controls, escalation processes, and governance mechanisms to ensure reliable and scalable...SuggestedLong-term contract
- £53k - £70k per annumEstimated...consistent delivery of customer value, retention, and growth. The role manages Senior Customer Success Managers and CSMs and translates... ...renewals, account strategy, onboarding, issue resolution, and escalations.Provide feedback to senior leaders to improve CS processes, identify...SuggestedRemote
- £52k - £66k per annumEstimated...responsible for maintaining relationships with key stakeholders and managing a team of Workday specialists. What you'll be doing: Lead... ...related to system issues, ensuring incidents are assessed, escalated, communicated, and resolved in a timely and controlled manner...SuggestedHybrid workingOn-site
£40k per annum
...Manage the end-to-end complaints process, ensuring timely and effective resolution. Maintain compliance with relevant financial services... ...-handling procedures. Act as the main point of contact for escalated complaints and complex cases. Ensure a customer-centric...SuggestedPermanent- £40k - £52k per annumEstimated...Lead Supplier API Account Manager I Viator About Tripadvisor The Tripadvisor Group connects people to experiences worth sharing,... ...ensure smooth operation. Help identify operational issues and escalate as necessary. Desired Skills and Experience Personal Qualities...SuggestedFull-timeRemoteFlexible hours
- £54k - £72k per annumEstimatedCloud Services Deliver Manager - Hybrid - Marlow, London, Glasgow, UKWe’re a leader in data and AI. Through our software and services,... ...outside of normal business hours. Proactively provide attention and escalation for urgent issues or concerns during the customer lifecycle with...SuggestedHybrid working
- £42k - £55k per annumEstimated...0 per annum What is the purpose of this job? The Service Manager for Pluto is responsible for the day-to-day operational management... ...resolution across support teams and suppliers. • Manage escalations and communications during service disruptions. • Lead problem...Full-timeFlexible hours
£42k - £45k per annum
...Job Title: Customer Success Manager Location: Peterlee (Hybrid) Working Hours: Monday to Friday | Hybrid Working Benefits: ~... ...deliver training, manage operational readiness and act as the main escalation point for customer issues. Working closely with Sales, Product,...Long-term contractPermanentHybrid workingMonday to Friday£50k per annum
...Customer Success Manager | UK Based The Customer Success team is growing! AssessFirst in a few words We’re a fast-growing HR Tech... ...support, providing fast and helpful resolutions to issues and escalating to the internal teams where necessary. Your future team You...Long-term contractRemote- £62k - £81k per annumEstimated...enriches applications and services with accurate IP data that can help manage security risks, improve user experiences, optimize content... ..., support, product, engineering) to address technical issues or escalations. Manage client onboarding and implementation, ensuring a...Long-term contractFull-timeRemoteFlexible hours
- £44k - £57k per annumEstimated...Operational Readiness: Support new service onboarding, service acceptance, transition into BAU support. Customer Management: Handle customer escalations, issues, problems, risks, and service requirements, acting as the primary point of contact and trusted advisor. Governance...Full-timeRemoteFlexible hours
- £48k - £62k per annumEstimated...Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight... ...contacts and understand current sentiment and issues. Identify and escalate any critical issue or risk of renewals, collaborating with the...Long-term contractPermanentFull-timeHybrid workingOn-siteRemoteFlexible hours
- £62k - £83k per annumEstimated...transformation initiatives with secure, automated and simple to manage solutions for the data centre, branch office and cloud. We provide... ..., and OLAs, taking corrective action where required. Manage escalations effectively, ensuring root cause is addressed and preventive...On-site
- £44k - £59k per annumEstimated...purchased and are implementing our products, the Customer Success Management (CSM) team takes ownership of the ongoing customer relationship... ...next steps Proactively manage customer health, risks, and escalations, ensuring a consistently positive customer experience...Long-term contract
- £50k - £67k per annumEstimated...operational events. Grow your career – Develop expertise in incident management, stakeholder engagement, service improvement and data analytics... ...to ensure timely and effective resolution of incidents. Escalate issues appropriately where progress is at risk or impact is...On-site
£55k - £65k per annum
...Service Operations * Manage and develop a 3-person service desk handling support for UK, EU and ROW territories for technical support... ...-quality resolution across phone and email channels. * Act as escalation point for complex technical or commercial issues, maintaining the...Permanent£50k per annum
...Service Manager - Altrincham - Hybrid £50k + Excellent Benefits An exciting opportunity has arisen for an experienced Service Manager... ...efficiently, on time, and within budget. Manage customer escalations, ensuring timely resolution and maintaining high levels of client...PermanentFull-timeHybrid working- ...Customer Experience Manager - 12mths FTC Role Overview The Customer Experience Manager is the strategic link between Footasylum... ...Address service issues early through proactive dialogue; resolve escalations jointly with the outsource Contact Centre Manager (CCM)...Fixed-term contractFlexible hours
- £33k - £43k per annumEstimated...Capital, Founders Fund, Newfund Capital, NGP Capital, Tiger Global Management, and Qualcomm Ventures LLC. What we are looking for Are... ...credibility with IT and operations teams, and know when to escalate versus when to solve it yourself. You are also an operator who...Remote jobLong-term contractFull-timeHybrid working
- £59k - £78k per annumEstimated...organized program builder who can design structured onboarding paths, manage multiple training tracks, and continually refine programs based... ...and how to troubleshoot it in real customer contexts. Define escalation paths, workflows, and troubleshooting best practices that scale...
- ...We are seeking an organized, detail-oriented Customer Success Manager to join our Customer Success team. In this associate-level role,... ...conversations reflect what's actually running in production Escalate accounts that need contract negotiation, technical depth, or expansion...Full-timeRemoteMonday to Friday
