Average salary: £39,684 /yearly
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- £50k - £67k per annumEstimated...Escalation Resolution Associate - Tripadvisor Core | Tripadvisor About Tripadvisor The Tripadvisor Group connects people to experiences... ..., troubleshooting bugs and reporting technical problems to management and product teams. Quality, Compliance & Performance Tracking...SuggestedFull-timeHybrid workingOn-siteRemoteFlexible hoursShift workDay shift
- £35k - £46k per annumEstimated...SCUK Ombudsman & Escalated Complaints Team Leader Country: United Kingdom Why apply for this role? This is an excellent opportunity to lead a specialist team responsible for managing complaints referred to the Financial Ombudsman Service (FOS), helping to deliver fair...SuggestedFull-timePart-timeFlexible hours
- £37k - £49k per annumEstimated...that excites you, how about joining our 1st line Financial Crime Operations team as a Screening and Escalations Senior Payment Analyst? Reporting into the Senior Manager, FCO Screening & Escalations you will be responsible for the oversight and investigation system-generated...SuggestedLong-term contractFull-timeHybrid workingOn-siteFlexible hours
ClearBank
London12 days ago - Company: HAYS TECHNOLOGY Job Type: Contract, Full Time Salary: £350 - £450/day £350 to £450 p/d outside ir35SuggestedFull-time
- £36k - £46k per annumEstimated...us create the unknown! Job Description As a Problem Management Specialist at Ubisoft Newcastle, you will lead the investigation... ...using established problem-solving methods Review incident, escalation, and operational data to identify trends and opportunities for...SuggestedFull-time
- £37k - £49k per annumEstimated...The role As a Service Manager in our Customer Success Unit, you’ll take ownership of relationships with our Tier 3 customers, acting as... ...customer’s voice within ANS. You’ll also act as a key point of escalation, helping to drive collaboration, service excellence and a consistently...Suggested
- £55k - £74k per annumEstimated...the wider team. You’ll partner closely with Strategic Account Management, Customer Support, Product, Sales, and Activations to improve customer... ..., earlier identification of churn risks, faster and clearer escalation management, and a stronger feedback loop between customers,...SuggestedLong-term contractSeasonalHybrid workingOn-siteWork from home
- £54k - £70k per annumEstimated...technological and regulatory developments. This candidate will manage the ongoing customer lifecycle for their allotted customers,... ...support teams to monitor any issues that arise, identifying and escalating important issues, as necessary. ~Lead and/or contribute to key...SuggestedHybrid workingOn-site
- £41k - £56k per annumEstimated...Operational Readiness: Support new service onboarding, service acceptance, transition into BAU support. Customer Management: Handle customer escalations, issues, problems, risks, and service requirements, acting as the primary point of contact and trusted advisor. Governance...SuggestedFull-timeRemoteFlexible hours
£32k - £36k per annum
...Lead, motivate and develop a team of customer resolution advisors (8fte). Ensure customer complaints and escalations are resolved promptly and fairly. Monitor quality, productivity and service standards across the team. Coach team members through regular one-to-ones...SuggestedPermanent- £42k - £55k per annumEstimated...us for an average of 4.3 years The Role: Customer Support Manager We're seeking a Customer Service Manager to lead our frontline... ...and equipped to deliver them effectively. Act as a point of escalation for complex customer issues, safeguarding concerns and formal complaints...SuggestedPermanentFull-timeOn-siteImmediate startRemoteRotating shifts
- £51k - £66k per annumEstimated...we are seeking a dynamic and adaptable Complaints Team Leader to manage and develop a team of exceptional Complaints Officers. In this... ...following applicable processes. Take the lead in responding to escalated or high-risk complaints, modelling exceptional standards of professionalism...SuggestedLong-term contractHybrid workingOn-siteRemoteFlexible hours
- £62k - £81k per annumEstimated...enriches applications and services with accurate IP data that can help manage security risks, improve user experiences, optimize content... ..., support, product, engineering) to address technical issues or escalations. Manage client onboarding and implementation, ensuring a...SuggestedLong-term contractFull-timeRemoteFlexible hours
- £49k - £64k per annumEstimated...Role: Service Desk Manager Location: Mainly Remote with occasional on-site attendance required. Clearances: Internal Background... ...leverage your technical acumen to know precisely when and how to escalate complex tickets to specialist engineering teams. Key Responsibilities...SuggestedFull-timeImmediate startRemoteFlexible hours
£50k - £55k per annum
...clients and people can rely on. Role: Service Delivery Manager (12 month fixed term contract) Location: London EC2M - Hybrid... ...with providing service level reviews, and they're the primary escalation point for support and service-related issues. This person will need...SuggestedFixed-term contractHybrid workingOn-siteWork from homeFlexible hours- £63k - £82k per annumEstimatedSummary: The Technical Account Manager (TAM is the centerpiece of value to our customers who purchase a TAM agreement. It requires superb... ...remote team Ability to effectively lead efforts to navigate, escalate and manage technically complex customer requests or projects...Long-term contractFull-timeRemoteFlexible hours
- ...Service Delivery Lead is responsible for assisting the Key Account Manager by managing the day-to-day aspects of key client accounts. This... ...~ Strong problem-solving skills and the ability to manage escalations effectively Benefits Benefits ~ AIG Virtual Care Program...Long-term contractFixed-term contractRelief staffOn-siteRelocationProbationary period
- ...continuously improve. The team are currently going through a Service Now upgrade and a change of IT provider, therefore effectively managing escalations will be key within this role. What this role looks like : Monitoring and reporting on SLAs, KPIs and service performance...Flexible hours
- £39k - £51k per annumEstimated...about cybersecurity, digital experiences, and identity and access management. The Customer Success Manager (CSM) is responsible for driving... ...engagement. - Work with Support and Engineering to manage escalations, communicate status to customers, and prevent repeat issues. -...Full-time
- £44k - £57k per annumEstimated...improvements across the business. You will lead the Passenger Experience team responsible for investigating passenger concerns, managing escalated complaints, identifying trends and working with operational teams to improve the overall passenger journey. Who are Veezu? Veezu...Hybrid working
- £55k - £72k per annumEstimated...organized program builder who can design structured onboarding paths, manage multiple training tracks, and continually refine programs based... ...and how to troubleshoot it in real customer contexts. Define escalation paths, workflows, and troubleshooting best practices that scale...
- £61k - £80k per annumEstimated...Join us and build for travelers everywhere. As a Vendor Manager within the Business Operations team, you will own the performance... ...~ Define and optimise support frameworks, quality controls, escalation processes, and governance mechanisms to ensure reliable and scalable...Long-term contract
- £52k - £66k per annumEstimated...responsible for maintaining relationships with key stakeholders and managing a team of Workday specialists. What you'll be doing: Lead... ...related to system issues, ensuring incidents are assessed, escalated, communicated, and resolved in a timely and controlled manner...Hybrid workingOn-site
£50k - £60k per annum
...dependencies are clearly understood. Work with Operations, Project Management, Product and Technical teams to confirm readiness. Ensure... ...utilisation, repeated incidents or reduced engagement. Escalate material commercial risks to the Head of Strategic Partnerships...PermanentFull-timeHybrid workingImmediate startAfternoon shift- £31k - £41k per annumEstimated...You'll play a key role in protecting and improving our customers' experience by supporting Change, Problem, Major Incident, and Escalation Management activities. Working across technical, service, and customer teams, you'll help reduce service...
£40k per annum
...Manage the end-to-end complaints process, ensuring timely and effective resolution. Maintain compliance with relevant financial services... ...-handling procedures. Act as the main point of contact for escalated complaints and complex cases. Ensure a customer-centric...Permanent- ...is where that gets decided, and the stakes are real: a missed escalation can hold up someone's start date or put a sponsor licence at risk... ...that let support scale past manual intervention, own incident management end to end, and build AI into how the team delivers, while still...Visa sponsorshipOn-siteRemote
- £40k - £51k per annumEstimated...Kai Collective is looking for a Customer Experience Manager to join the team in London, playing a critical role in protecting the Kai... ...will personally manage customer communications via Gorgias, own escalations, returns, and reviews, and lead the CX team day-to-day. The...Full-timeFreelanceRotating shifts
- £31k - £40k per annumEstimated...loan book. Job Description As our Service Delivery Manager, you will play a key role in ensuring the delivery of effective... ...to): Support the GTS Service & Operations Manager with any escalations regarding incidents, service requests or problems related to the...Full-timeFlexible hours
- £35k - £45k per annumEstimated...expertise and resources to deliver global, end-to-end cyber risk management, supporting organizations through every step of their journey... ...Oversee customer case activity to ensure timely resolution, escalating internally when needed, and keeping customers informed on progress...
