Average salary: £39,684 /yearly
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- £22k - £25k per annumEstimated...weekends and public holidays. Who are we looking for? As an Escalation Resolution Associate, you will support customers by resolving... ...with legal, regulatory, governmental, or PR considerations, managing each with care and sound judgment. You’ll also support day-to-day...Suggested40 hours/weekFull-timeHybrid workingOn-siteRemoteWork from homeFlexible hoursShift workDay shiftAfternoon shift
£30k per annum
...am-5pm (40 hours per week) Brook Street is recruiting for an Escalation Advisor to join a growing debt recovery organisation's... ...Stratford-upon-Avon. In this role, you will support Account Managers with escalated accounts, acting as a key point of contact for clients...Suggested40 hours/weekPermanentMonday to Friday- £41k - £52k per annumEstimated...What we’re all about: Job Title: Customer Success Manager Department: Operations Reporting To: Head of Operations... ...encourage new or extended sales Issue Resolution: Act as a senior escalation point for client complaints, working across internal departments...SuggestedLong-term contractHybrid workingOn-siteImmediate startWork from homeFlexible hours
- £49k - £64k per annumEstimated...renewal or expansion discussions when looped in by Sales or Renewal teams for technical input. Effectively manage the tracking and resolution of customer escalations on behalf of products and services. Manage customer accounts with Kong’s customer maturity model...SuggestedFull-time
- £54k - £70k per annumEstimated...technological and regulatory developments. This candidate will manage the ongoing customer lifecycle for their allotted customers,... ...support teams to monitor any issues that arise, identifying and escalating important issues, as necessary. ~Lead and/or contribute to key...SuggestedHybrid workingOn-site
- £44k - £57k per annumEstimated...operations. Our mission is to become Europe’s leading platform for managing warehouse, logistics, retail, and multi-site commercial real... ...contributor. Building team capability, acting as the senior escalation point for complex projects, and playing a key role in shaping...SuggestedRemote
£29.12k - £35.36k per annum
...Creator Relationship Management Own and manage relationships with a portfolio of creators, serving as their primary point of contact... ...targets and proactively identify churn risks before they escalate. Develop and execute retention strategies to improve creator...SuggestedLong-term contractTemporary- £39k - £52k per annumEstimated...team delivering exceptional IT service across a global organisation. Reporting to the Global Service Desk Manager and acting as the senior UK- based technical escalation point for global day-to-day Service Desk matters, you’ll combine hands-on technical expertise with strong...SuggestedFull-time
- £63k - £82k per annumEstimatedSummary: The Technical Account Manager (TAM is the centerpiece of value to our customers who purchase a TAM agreement. It requires superb... ...remote team Ability to effectively lead efforts to navigate, escalate and manage technically complex customer requests or projects...SuggestedLong-term contractFull-timeRemoteFlexible hours
£60k - £70k per annum
...changing that. Customers have described us as "the Apple of practice management software" because we focus on making everything simple,... ...Customer Support function. Oversee ticket flow, workload, SLAs, escalations and communication quality. Ensure every customer receives...SuggestedFull-timeRemoteLondon5 days ago- £62k - £82k per annumEstimated.... We’re building a more open world. Join us. As a Vendor Manager within the Business Operations team, you will own the performance... ...~ Define and optimise support frameworks, quality controls, escalation processes, and governance mechanisms to ensure reliable and scalable...SuggestedLong-term contractFlexible hours
- £42k - £54k per annumEstimated...Sector Partner of the Year award. Role Overview As a Service Management Analyst, you will support the Service Management Practice Lead... ...capture support requirements, resolver group responsibilities, escalation paths and service reporting needs; Supporting knowledge...SuggestedLong-term contractFull-timeFlexible hours
- ...PURPOSE OF ROLE The primary purpose of this role is to own and manage Global Customer Support at Tier-1 level, including triage, coordination, customer communication, SLA discipline, and escalation governance. To act as the frontline control, governance and ownership...SuggestedFull-timeOn-site
- £52k - £66k per annumEstimated...responsible for maintaining relationships with key stakeholders and managing a team of Workday specialists. What you'll be doing: Lead... ...related to system issues, ensuring incidents are assessed, escalated, communicated, and resolved in a timely and controlled manner...SuggestedHybrid workingOn-site
- £40k - £52k per annumEstimated...Lead Supplier API Account Manager I Viator About Tripadvisor The Tripadvisor Group connects people to experiences worth sharing,... ...ensure smooth operation. Help identify operational issues and escalate as necessary. Desired Skills and Experience Personal Qualities...SuggestedFull-timeRemoteFlexible hours
£40k per annum
...Manage the end-to-end complaints process, ensuring timely and effective resolution. Maintain compliance with relevant financial services... ...-handling procedures. Act as the main point of contact for escalated complaints and complex cases. Ensure a customer-centric...Permanent- ...Job Title: Service & Operations Manager, Volume Claims (Maternity Cover - 12 Months FTC) Level: Management Responsible to: Director... ...to regulatory and consumer requirements. · Management of escalated complaints ensuring high quality and effective resolutions. ·...Fixed-term contract
- £43k - £57k per annumEstimated...years of experience in urban public transport solutions, Indra will manage and evolve all aspects of the system. The project also envisages... ...accurately, prioritised correctly, progressed effectively, escalated at the right time and resolved in line with agreed service levels...Long-term contractFull-timeFixed-term contract
- £62k - £81k per annumEstimated...enriches applications and services with accurate IP data that can help manage security risks, improve user experiences, optimize content... ..., support, product, engineering) to address technical issues or escalations. Manage client onboarding and implementation, ensuring a...Long-term contractFull-timeRemoteFlexible hours
- £63k - £83k per annumEstimated...Wavenet is a managed services provider offering cybersecurity, communications, and connectivity that grows with our customers’ businesses... ...Reports and lead ongoing improvement plans. Act as the escalation point for internal and external customer service concerns. Partner...Full-timeHybrid workingWork from homeFlexible hours1 day/week
- £31k - £40k per annumEstimated...Position: Service Delivery Manager The Service Delivery Manager has overall responsibility for day-to-day customer engagement and delivery... ..., acting as a key point of contact for queries, requests and escalations ~ Ensuring there is an understanding of the needs and...Full-timePart-timeOn-siteWork from homeFlexible hours
£55k - £65k per annum
...Service Operations * Manage and develop a 3-person service desk handling support for UK, EU and ROW territories for technical support... ...-quality resolution across phone and email channels. * Act as escalation point for complex technical or commercial issues, maintaining the...Permanent- £62k - £83k per annumEstimated...transformation initiatives with secure, automated and simple to manage solutions for the data centre, branch office and cloud. We provide... ..., and OLAs, taking corrective action where required. Manage escalations effectively, ensuring root cause is addressed and preventive...On-site
- £50k - £64k per annumEstimated...Job Description Role Purpose Lead and develop the 2nd Line Service Desk function, managing Team Leaders and technical engineers to ensure consistent, high-quality escalated support. Own performance, technical quality, and service delivery across the 2nd Line function...Full-timeOn-site
- £44k - £59k per annumEstimated...purchased and are implementing our products, the Customer Success Management (CSM) team takes ownership of the ongoing customer relationship... ...next steps Proactively manage customer health, risks, and escalations, ensuring a consistently positive customer experience...Long-term contract
- £32k - £42k per annumEstimated...across the enterprise. Purpose of the Role Customer onboarding managers are a vital customer success position, overseeing client... ...basic-to-advanced project management skills. ~ Ability to de-escalate customer support requests and maintain a positive, goal-driven customer...Full-timeRemoteFlexible hours
- £59k - £78k per annumEstimated...financial services (fintech) organisation to recruit several Incident Management Analyst 's on a 6-12 month contract basis - fully remote (UK... ...engineering leaders are engaged immediately, and incidents are escalated rapidly when warranted, all following a concise playbook...Immediate startRemoteShift work
Robert Half
Londona month ago - ...customer experience across the business. This is not a passive management role. It is about driving daily execution, supporting and... ...You will be expected to remain close to the detail, acting as an escalation point when required and stepping into customer contact channels...Long-term contractShift work
- £59k - £78k per annumEstimated...organized program builder who can design structured onboarding paths, manage multiple training tracks, and continually refine programs based... ...and how to troubleshoot it in real customer contexts. Define escalation paths, workflows, and troubleshooting best practices that scale...
- £53k - £70k per annumEstimated...role & responsibilities in the business As a Customer Value Manager (CVM) at Kainos, you will be the trusted advisor and partner with... ...indicators in our chosen toolset. Issue Management - Manage escalations and work closely with technical support teams to resolve any...Long-term contractFull-time
