Average salary: £39,684 /yearly
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- £40k - £52k per annumEstimated...leader with a commitment for operational excellence, strategic insight, and customer advocacy to join our Content Integrity team as Escalations Manager. In this role, you’ll be responsible for overseeing high-priority escalations, ensuring swift and precise resolution of content...SuggestedFull-timeOn-siteFlexible hours
- £70k - £92k per annumEstimated...Description We’re looking for a Contract Operations Manager who will take ownership of the end-to-end contracting process across HealthHero... ...routing playbooks, translating the positions, risk appetite and escalation rules into usable guidance, so that standard deals progress...SuggestedLong-term contractFull-timeShift work
- £60k - £81k per annumEstimated...clear and accurate view of gate status across all deployments Escalation Governance Categorise escalation types and themes Track... ...Customer Success leadership Ensure escalations are visible, managed, and documented Concurrency & Portfolio Visibility Maintain...SuggestedLong-term contractTemporaryRemote
- ...SaaS subscription business. Our technology helps our customers to manage their supply chain governance, risk management and compliance.... ...including KPI’s and SLA’s and to be the second point of contact for escalations. · Responsible for balancing resource levels across the teams...SuggestedOn-site
- £44k - £57k per annumEstimated...to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization... ...where appropriate. Support Level 1 Agents in handling escalated or complex cases, helping to remove operational roadblocks and managing...SuggestedLong-term contractFull-timeInterimMonday to Friday
£33.6k - £38k per annum
...experiences across multiple channels including phone, email, WhatsApp, webchat, and social media. You will manage team performance, coach colleagues, resolve escalated queries, monitor KPIs, and drive continuous improvement while fostering a high-performing and positive team...Suggested- £53k - £70k per annumEstimated...role & responsibilities in the business As a Customer Value Manager (CVM) at Kainos, you will be the trusted advisor and partner with... ...indicators in our chosen toolset. Issue Management - Manage escalations and work closely with technical support teams to resolve any...SuggestedLong-term contractFull-time
£31k - £32k per annum
...Client Management Team Leader Step into a role where you shape seamless client experiences, lead a motivated small team, and drive meaningful... ...Supplier Coordination - Build strong supplier relationships, escalate issues when needed, and collaborate with the Supplier...SuggestedPermanentHybrid workingOn-siteImmediate startWork from home- £107k - £141k per annumEstimated...This role owns advanced technical expertise, leads cross-partner escalated troubleshooting, sets technical standards through enhancement... ...Implementation Engineers, provides technical direction to Partner Success Managers and TAMs, and contributes to operating rhythms, best-practice...SuggestedLong-term contractFull-time
£28k - £29k per annum
...complaints coming into the business you will log each case be corresponding with the customer throughout and handle effectively to avoid escalation. You will be corresponding with customers over letter, phone and email supporting with tracking data and providing analysis of...SuggestedPermanent- £53k - £69k per annumEstimated...highly organised and proactive AI Project, Governance & Operations Manager to play a central role in delivering Playtech’s AI programme.... ...setup, onboarding, access provisioning, and issue resolution or escalation. Maintaining accurate records of licence allocations, uptake,...SuggestedLong-term contractFull-timeHybrid workingOn-siteWork from home
- ...Product Operations team is to ensure the successful operational management of key global clients, to provide global expertise and support... ...requests. · Identifies when account management issues should be escalated internally for oversight and response. · Contribute to weekly...SuggestedSleep-in shift
- £61k - £81k per annumEstimated... Job reference 340435 SUPPLIER IT CONTRACT AND COMMERCIAL MANAGER Competitive salary plus car allowance, healthcare, annual bonus... ...obligations, deliver value and minimize risk. Act as an escalation point for Supplier related issues and own dispute resolution...SuggestedPermanentFull-time
- £38k - £50k per annumEstimated...Job Title: Problem Manager Location: Stoke Gifford, Bristol + Hybrid Working Arrangements Compensation: Competitive + Benefits Role Type: Full time / Permanent Role ID: SF...SuggestedPermanentFull-timeHybrid workingMonday to ThursdayMonday to FridayFlexible hours1 day/week
- ...Senior Client Experience & Delivery Manager This is an exciting opportunity to join Isio’s fast growing Employee Benefits business... ...Creates and monitors Service Level Agreements. · Acting as a client escalation point for any technical queries or issues. · Plays a key role...SuggestedHybrid workingFlexible hours
- £52k - £67k per annumEstimated...and our Experian business with Service and Security specialist to manage the end to end lifecycle of the technical delivery programs,... ...risks, issues, and interdependencies across systems and teams. Escalate critical blockers and propose actionable solutions. Provide regular...Full-timeHybrid workingOn-siteRemote
- £44k - £58k per annumEstimated...expansion, we are looking for a successful and established Project Manager to join our exceptional team based in Bracknell. As an... ...contact for the customer for the duration of the project and agree escalation paths for all stakeholders. Manage customer communications during...Hybrid workingOn-site
- £45k - £60k per annumEstimated...employees, and communities. The Role As a Customer Success Manager, you will be responsible for ensuring our customers’ success... ...and key customer stakeholders to foster collaboration, triage escalations, and highlight value through proactive engagement. We're seeking...Full-timeOn-siteWork from homeFlexible hours
- £44k - £58k per annumEstimated...employees, and communities. The Role As a Customer Success Manager, you will be responsible for ensuring our customers’ success... ...and key customer stakeholders to foster collaboration, triage escalations, and highlight value through proactive engagement. We're seeking...Remote jobOn-siteWork from homeFlexible hours
- £54k - £72k per annumEstimated...ensuring contract value is realized and renewal risk is proactively managed •Analyze customer, journey, and operational data to identify... ...-based capabilities, including defining use cases, guardrails, escalation logic, and success criteria, and reflecting these requirements...Full-time
- ...become the leading international force in residential property management. What we do matters to billions of people in their everyday lives... ...improve user engagement and platform usage. ~ Act as a key escalation point for platform friction and feed insights back into the...Long-term contract
- £34k - £44k per annumEstimated...Job Description Role Purpose Lead and develop the 2nd Line Service Desk function, managing Team Leaders and technical engineers to ensure consistent, high-quality escalated support. Own performance, technical quality, and service delivery across the 2nd Line function...Full-timeOn-site
£65k per annum
...Contract Manager (Debt) £65,000 per annum Remote Permanent Home Based Ready to make a real difference? Join us at the Money... ...funded partners deliver on KPIs and commitments. Act as an escalation point for partners, supporting improvement and overseeing the lifecycle...PermanentFull-timeOn-siteRemoteWork from homeFlexible hours£25 per hour
...consumers. About the role As a Technical Client Operations Manager, you’ll be managing the operational delivery of JustPark's UK... ...the UK B2B, B2G, and leased site client portfolio, acting as an escalation point for complex or high-value client issues. Independently...Full-timeOn-siteRotating shiftsWeekend work- £49k - £63k per annumEstimated...platforms that enable insurance providers, brokers, and partners to manage policy sales across multiple channels, including direct websites... ..., blockers, and dependencies early in the delivery lifecycle Escalate issues where required and support resolution activities...PermanentHybrid workingFlexible hours
£50k - £60k per annum
...Team Lead / Manager, Customer Support - UK & Ireland Salary: £50,000 - £60,000 + Benefits Location: London / Hybrid We're working... ..., risks and improvement opportunities Customer Support & Escalation Management Ensure customers receive a consistently high-quality...PermanentHybrid working- £39k - £51k per annumEstimated...together we are making tech human. Your Mission The Queue Manager is responsible for overseeing the effective flow,... ...maintaining queue health, improving process adherence, coordinating escalations and driving timely resolution of incidents and service requests...
- ...Lead Delivery Manager - Loyalty Waterloo - Hybrid Working Full Time Fixed Term Contract (12 Months) Grade 5 At Currys we... ...governance and reporting, including clear status, RAG, and proactive escalation into SteerCo and governance forums Lead and coordinate cross-...Full-timeFixed-term contractHybrid working
- £50k - £65k per annumEstimated...Job Description: The Product Implementation Manager is responsible for the full lifecycle management of customers for Dow Jones’ Third... ...feedback to the Sales team during the implementation phase, escalating any changes that customers want to make that may have commercial...
- £46k - £61k per annumEstimated...response. We’re looking for a highly experienced Senior Major Incident Manager to lead a team responsible for maintaining a robust, efficient... ...improvement across the organisation. You will act as an escalation point for complex or time‑critical major incidents, support team...PermanentFull-timeOn-site