Helpdesk jobs in Norwich, Norfolk

An opportunity has arisen for a 1st/2nd Line Support Analyst to join an industry-leading and well-established Norwich city centre business. Self-motivation and a natural flair and ability in I.T. are key requirements for this role and would be ideal for someone with 1-2 years...

 ...Testing fire alarms systems and checking buildings, fitting and repairing various locks, both digital and manual. Liaising with the Helpdesk function ensuring all calls are actioned and works orders are completed accurately. Maintaining equipment and materials required... 

 ...Office Suite (Word Excel Access and PowerPoint) Windows Desktop Operating Systems and Windows Server Operating Systems (Server) Helpdesk CRM/Ticketing software It would be really advantageous if you have an understanding of the following: Databases (MSSQL... 

 ...necessary paperwork is completed accurately and as required. Responding promptly and positively to service call requests from the Helpdesk and to assess the requirements of the job and carry out repairs as necessary. Ensuring all tools and equipment necessary to complete...