Average salary: £40,745 /yearly
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£29.33k per annum
..., with a drive to achieve and exceed targets to achieve a high-quality level of consumer service.
We're Curious: Proactive approach... ...regular meetings with all direct reports, in line with CPM Contact Centre standards
Ensure that the team is up to date on all Campaign...
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CPM International
Thame, Oxfordshire
1 day ago
£35.5k per annum
...disabilities to access affordable and reliable transportation, helping to enhance their independence and quality of life. They are looking for a Contact Centre Quality Assurance Analyst to join their team in Bristol on a 12 month FTC.
Provide quality performance assessments of...
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...the team do:
The IAG Loyalty Customer Contact Centre consistently delivers outstanding Sales,... ...Responsibilities:
The Contact Centre Analyst role is a key component that guides and... ...constantly looking for ways to improve the quality and quantity of data.
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£27.5k - £30k per annum
...Job Title: Quality Controller (Contact Centre)
Salary Range: £27,500 – £30,000 per annum (pro-rata for contract)
Contract Duration: 4-6 weeks
Key Responsibilities:
Listen to recorded or live customer calls to assess agent performance and adherence to quality standards...
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...Description:
Working closely with the wider planning and operational teams, you will drive the delivery of customer service in our Leeds contact centre by monitoring and reporting on call metrics and colleague performance to enable us to maximise the effectiveness of our service....
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Quality Assurance Assessor JobOverview
We are looking for a highly motivated, skilled,driven... ...weekly and monthly reports for the Call Centre Manager, compliance manager and learning... ...sessions with the Head of Compliance and contact centre team leaders to ensure that assessments...
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...a nutshell:
You will be responsible for inbound and outbound contact of customers, by telephone or other electronic means, in order to... ...customer tools
Proven track record in delivering high quality work in a fast-paced, challenging environment
Desirable:
Evidence...
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£24k - £26k per annum
...Recruit's client are looking to appoint a Quality Assurance Officer on a full time,... ...and Compliance of the internal and external contact teams are in line with the contractual Quality... ...quarterly/annual MI
Provide feedback to Call Centre Supervisor, Area Managers and Field Agents...
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£26k - £35k per annumEstimated
...nutshell:
You will be responsible for inbound and outbound contact of customers, by telephone or other electronic means, in order to... ...customer tools
Proven track record in delivering high quality work in a fast-paced, challenging environment
Desirable:
Evidence...
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Betting & Gaming Limited
United Kingdom
17 hours ago
£27k - £35k per annumEstimated
...About Our Client
Page Group are working exclusively with a dynamic and forward thinking contact centre who are looking to appoint a new Quality Assurance Specialist.
Job Description
The Quality Assurance Specialist role will oversee all quality activities within...
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Page Personnel Sales
Leeds
2 days ago
£35.5k per annum
...partnered with a well-known business who are looking for a Call Centre Quality Assurance Analyst to join their team on a 12 month FTC in their Bristol... ...Previous Quality Assurance experience within a contact centre or a customer service environment
Performance bonus...
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...seamless and positive customer experience by maintaining high service quality standards and resolving complex customer issues.
Performance... ...key performance indicators (KPIs) to measure and improve contact centre performance, including service levels, response times, and...
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Are you driven to serve a real purpose, helping people as we face the terrible hardships and difficulties of the cost of living crisis?
We are looking for a team of experienced Full time Inbound Telephone Customer Service Specialists to join our TP family for one of our government...
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...validity of your job application / offer you can contact our recruitment team directly via email at... ...@hcahealthcare.co.uk Job Title: Contact Centre Advisor
Location: Prestatyn, North... ...a difference in improving a patient's quality of life.”
What you’ll do:
To make appointments...
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...Marks Consulting Partners are currently looking for a Contact Centre Manager to work with one of our Housing Association clients in Central... ...Working with team leaders monitoring calls to assess and improve the quality of staff performance.
* Communicating service goals so that...
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Marks Consulting Partners are currently looking for a Contact Centre Manager to work with one of our Housing Association clients in Central London... ...with team leaders monitoring calls to assess and improve the quality of staff performance.
* Communicating service goals so that...
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...We are looking for customer service focused individuals to join our team. As a Contact Centre Supervisor your role will be varied, responsibilities include coaching/mentoring, quality monitoring, driving performance, supporting projects and answering inbound interactions /...
...Contact Centre Advisor
Location: Head Office, Bexhill
Job Type: Full Time, Seasonal
Shift: Weekday and Weekend availability required... ...Take advantage of our 28-day annual leaves, to recharge and enjoy quality time with loved ones.
The Company:
With 64 caravan parks...
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£27.31k per annum
...Monday to Sunday and will include night and day shifts
As a Contact Centre Lead, you`ll be the senior team member on-shift as well as shaping... ...driving performance
You`ll be someone who can oversee high-quality interactions and commit to taking ownership of any issue and...
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...Local Authority, Aatom Recruitment has a new opportunity for a Contact Centre Manager on a 3 months contract with a possibility of further extension... ...to operate effectively and consistently deliver a first-class quality customer service, with a right first-time approach.
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