£38k - £52k per annumEstimated
...solutions to track and improve customer retention across UK brands.
Lead the delivery of customer insights and conduct in-depth analysis... ...identification and implementation of efficiency improvements and quality enhancements within retention processes.
Conduct comprehensive...
Quality
Permanent employment
Work at office
Hybrid work
Holiday work
£21k - £29k per annumEstimated
...and dynamic team that will provide our customers with an industry leading service that sets Entain apart from its competitors.
The SOE... ...customers ensuring the best experience possible.
Maintain a Quality & Assurance score that as a minimum meets the department KPI for...
Quality
Permanent employment
Flexible hours
Shift work
£32k - £44k per annumEstimated
...decision-making within the organization.
Through our tech we’re leading digital entertainment into bold new directions and it’s our... ...data functional and non-functional requirements, including data quality and governance aspects.
Backlog management.
Drive refinement...
Quality
Permanent employment
Hybrid work
£22k - £30k per annumEstimated
...Role Purpose:
To lead, coach and performance manage a team of Customer Support Advisors and Senior Customer Support Advisors. To plan... ...to provide excellent customer service, while improving contact quality and performance metrics.
Monitors live or recorded contacts and...
Quality
Permanent employment
Work at office
£36k - £48k per annumEstimated
...teams to customize content for specific markets, ensuring high quality and relevance.
Coordinate with the Global Roadmap Manager and... ...betting, gaming and interactive entertainment is changing, and we’re leading that change. By putting people first. By placing exciting,...
Quality
Permanent employment
Work at office
Local area
Worldwide
Hybrid work
Holiday work
£35k - £47k per annumEstimated
...As a RNG Games Manager you will lead our efforts in delivering RNG games content tailored to local tastes and preferences. You will work... ...operational processes, and ensuring the delivery of high-quality gaming experiences to maintain and enhance our market presence....
Quality
Permanent employment
Work at office
Local area
Hybrid work
Holiday work
£21k - £24k per annumEstimated
...Proactive suggesting improvements to improve efficiency, productivity, quality and customer satisfaction.
• Fix the root cause of the problem... ..., gaming and interactive entertainment is changing, and we’re leading that change. By putting people first. By placing exciting,...
Quality
Permanent employment
Work at office
Shift work
£36k - £48k per annumEstimated
...for ensuring that our RNG content is delivered with the highest quality and efficiency, aligning with both internal standards and market... ...betting, gaming and interactive entertainment is changing, and we’re leading that change. By putting people first. By placing exciting,...
Quality
Permanent employment
Work at office
Hybrid work
Holiday work
£29k - £40k per annumEstimated
...proactively optimising, managing, and maintaining an effective Quality and Assurance Process; to conduct regular QA on CDD Reviews and... ...maintained.
Who you are
Do you have previous experience of leading operational teams or people management, preferably in the gambling...
Quality
Permanent employment
Work at office
£32k - £42k per annumEstimated
...operational activities within the gaming division ensuring high quality delivery of tasks and deliverables from each activity
Communicate... ..., gaming and interactive entertainment is changing, and we’re leading that change. By putting people first. By placing exciting,...
Quality
Permanent employment
Holiday work
...experience they won’t find anywhere else.
We are one of the UK’s largest supermarkets, we provide great value for money and good quality fresh food and groceries to over 11 million customers every week. Our focus on freshness makes us stand out as we prepare more fresh...
Quality
Permanent employment
Part time
Local area
Holiday work
Flexible hours
Shift work
£36k - £49k per annumEstimated
...will jump into the breach where required to support their colleagues
·Pride in delivery: care bout when gets delivered in terms of quality, effectiveness and accuracy
·Measurement focussed: Wake up every day wanting to understand campaign, market and company performance...
Quality
Permanent employment
Full time
Local area
Hybrid work
£43k - £59k per annumEstimated
...improvements to the process, the tools and the product, as well as staying on top of requirements and generally being an ambassador for great quality. We are a cross-functional team, so working closely with frontend, backend and native developers is a natural part of the work. A...
Quality
Permanent employment
Full time
Hybrid work
£25k - £34k per annumEstimated
...Escalate customer complex enquires to the Senior Customer Advisor and relay outcomes of investigations to customers.
Maintain a Quality & Assurance score that meets and exceeds department KPI for each period outlined in the annual objectives.
Perform any other duties...
Quality
Permanent employment
Flexible hours
Shift work
£31k - £42k per annumEstimated
...support players to provide relevant documentation, Source of Funds and affordability declarations.Meet productivity targets, focusing on quality, OKR’s and SLA’s which will be reviewed on a regular basis.(Sometimes) it’s very busy: it can get hectic, we're honest. But we...
Quality
Relocation package
Full time
Worldwide
Holiday work
Flexible hours
Weekend work
...at either application or interview, please contact us.
Sports betting, gaming and interactive entertainment is changing, and we’re leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before....
Permanent employment
Work at office
Hybrid work
Holiday work
£34k - £46k per annumEstimated
...to apply your analytical skills in a practical workplace context.
Self-motivated with a drive to excel; be a champion for success and lead by example.
Additional Information
We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity...
Full time
Fixed term contract
Hybrid work
£47k - £63k per annumEstimated
...to introduce efficiencies by way of automation and to create simple, repetitive deployment processes that increase both velocity and quality.
• Become our subject matter expert and trusted advisor when it comes to the migration and deployment of workloads from on-premises...
Quality
Relocation package
Permanent employment
£48k - £65k per annumEstimated
...at either application or interview, please contact us.
Sports betting, gaming and interactive entertainment is changing, and we’re leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before....
Permanent employment
Work at office
Hybrid work
Holiday work
£11.5 - £12.6 per hour
...Qualities Needed
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A great positive attitude
80 %
people
Teamwork
90 %
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Enjoy customer interaction
100 %
favorite
Loving it
92 %
alarm
Part Time
100 %
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Flexible working - 16 hour contract...
Quality
Permanent employment
Contract work
Part time
Holiday work
Flexible hours
Shift work
£54k - £73k per annumEstimated
...design enhancements to uphold our security posture in alignment with the evolving requirements of our dynamic organization.
Reporting to Lead IT Security Architect, you will be part of the Security Operations, Governance Team who are responsible for reviewing the company's...
Permanent employment
Hybrid work
£44k - £60k per annumEstimated
...create the best customer experiences in the gaming industry setting us aside in a hyper competitive marketplace. Are you able develop and lead an ambitious, strategic and data driven Retention team within the competitive iGaming industry?
As the Head of Customer Growth, you...
Permanent employment
Full time
Local area
Hybrid work
...at either application or interview, please contact us.
Sports betting, gaming and interactive entertainment is changing, and we’re leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before....
Permanent employment
Local area
Holiday work
£32k - £44k per annumEstimated
...at either application or interview, please contact us.
Sports betting, gaming and interactive entertainment is changing, and we’re leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before....
Permanent employment
Work at office
Hybrid work
Holiday work
...Safer Gambling and AML policy requirements
Sound knowledge of Safer Gambling customer tools
Proven track record in delivering high quality work in a fast-paced, challenging environment
Desirable:
~ Evidence of sound judgement and analysis to identify potentially...
Quality
Fixed term contract
£44k - £59k per annumEstimated
...strategies (Git, Jenkins/Codeship/Docker)
What we offer:
Sports betting, gaming and interactive entertainment is changing, and we’re leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before....
Permanent employment
Work at office
Overseas
Hybrid work
£45k - £59k per annumEstimated
...specialising in developing cloud-based Tabular Models and/or Multi-dimensional cubes, with DAX or MDX.
Reporting to the Analytics Engineering lead you will be powering our core operations such as Marketing, Finance and Product.
Through our tech we’re leading digital...
Permanent employment
Hybrid work
£45k - £61k per annumEstimated
...inform the P&T communications strategy.
Designing and optimizing tooling to enable efficiency, time to market and empower Product to lead.
Designing and implementing a continuous feedback process which will feed an improvements backlog and drive efficiency and...
Permanent employment
Immediate start
Flexible hours
£43k - £57k per annumEstimated
...at either application or interview, please contact us.
Sports betting, gaming and interactive entertainment is changing, and we’re leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before....
Permanent employment
Immediate start
Flexible hours
£36k - £48k per annumEstimated
...As a Live and Table Games Operations Manager you will be responsible for for leading and optimizing the day-to-day operations and player experience in live casino and table games.
Reporting to the Head of Live and Table Game Manager, you will be part of the Live and Table...
Permanent employment
Worldwide
Holiday work