Company Description: Valutico is a B2B FinTech company that operates an international valuation platform designed to empower financial service providers and valuation professionals with data-driven tools for more efficient analysis.

Experience: Mid-Level

Availability: Full-time

Job Function: Customer Success Manager

Location: Remote

Salary: £40-45k Base + Commission

What are we looking for: An English-speaking Customer Success Manager (CSM) for Europe to join our international team.

Responsibilities

Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them
Review the customer journey, identifying how it’s supported, taking a consultative approach in helping clients overcome issues and achieve goals
Facilitate interaction and workflow between project team members, including third-party service providers, to ensure deliverables are on time
Collaborate, problem solve, and strategise upcoming client meetings with team members
Prepare necessary documentation or visuals for client to demonstrate performance of campaigns; analyse trends in C-Sat/NPS scores to identify areas of improvement
Work with the sales and marketing team to collect customer references and develop case studies
Develop and understand customer outcomes by communicating with customers, analyse customer health metrics, run NPS and gather other feedback via Intercom.
Collaborate with the Product Team to alert them of customer issues or bugs, and note requests for platform development

Requirements

3+ years of experience in Finance / Business Valuation, Account Management, or Customer Success
The ability to work remotely and autonomously
Experience in working in Customer Success or studies in Finance (ideally in the valuation sphere) - and an aptitude for the other
A strong sense of motivation, a customer-focused mindset, excellent organisational skills, and the ability to learn quickly
Strong verbal and written communication, strategic planning, and project management skills
Analytical and process-oriented mindset
Comfortable working across multiple departments in a deadline-driven environment
Active team player, self-starter, and multitasker who can quickly adjust priorities
Fluent / Native English

Benefits
What we offer:

A strong, experienced team you can learn from – with ongoing support, honest feedback, and a real team spirit.
Access to the latest technologies and tools – we work data-driven and efficiently.
Clear targets that we consistently hit – in an environment that recognises and rewards performance.
An international, remote-friendly work environment with colleagues from around the globe.
Fair and transparent compensation – including a competitive base salary and an above-average commission/bonus structure.

Customer Success Manager (CSM): Europe