Purpose

To provide the best level of service to Winemark customers in accordance with the Company’s standards and procedures
To assist the Store Manager in all aspects of the business including sales, security and stock control

Responsibilities

To assist in customer relations by maintaining excellent customer service at all times, including an up to date knowledge of store products on display
Identifying selling opportunities and acting on these
To assume responsibility for housekeeping standards both inside and outside the store according to Company standards
To ensure that stock is controlled and merchandised to Company standards at all times
To assist with promotional set up
To ensure that the premises are safe and secure at all times
To comply with the Company regulations with regard to cash handling and administration
To comply with all health and safety information and to ensure compliance with all licensing and trading standards legislation
Any other duties relevant and related to the post

Qualifications

Essential

Maths and English GCSE Grade C or above or equivalent

Desirable

WSET Foundation Certificate
A valid driving license plus access to a car

Skills & Experience - Essential

Three months previous experience in a retail environment
Communication Skills – a proven ability to communicate effectively with internal and external customers; appreciates the target audience, selects appropriate style and content and demonstrates good written, verbal and listening skills
Customer focused - maintains a professional level of customer service at all times; identifies accurately the needs of internal and external customers and works to exceed the customer’s expectations by delivering a high quality service
Ability to actively sell to customers

Personal Drive and a pleasant, positive and enthusiastic, “can do” attitude, demonstrating an appropriate level of motivation
Good standard of dress and appearance - clean and well groomed
A good team player with the ability to work in a team environment

Skills & Experience - Desirable

Interest and/or knowledge of wine
Previous experience of cash handling
Previous experience of stock handling and control

8 hours per week.

#NIJobs

About The Role

About Us

With 85 stores across Northern Ireland and over 500 staff we are conveniently located in major locations across the province

Our friendly local wine experts are endowed with a wealth of wine knowledge certified by Wine and Spirits Education Trust. WSET is an awarding body and registered charity devoted to the development and delivery of qualifications and courses in wines and spirits. The winning combination of knowledge and a passion for people allow our staff to deliver excellent customer service.

Required Criteria

• Maths and English GCSE Grade C or above or equivalent
• Three months previous experience in a retail environment
• Communication Skills – a proven ability to communicate effectively with internal and external customers; appreciates the target audience, selects appropriate style and content and demonstrates good written, verbal and listening skills
• Customer focused - maintains a professional level of customer service at all times; identifies accurately the needs of internal and external customers and works to exceed the customer’s expectations by delivering a high quality service
• Ability to actively sell to customers
• Personal Drive and a pleasant, positive and enthusiastic, “can do” attitude, demonstrating an appropriate level of motivation
• Good standard of dress and appearance - clean and well groomed
• A good team player with the ability to work in a team environment

Desired Criteria

• WSET Foundation Certificate
• A valid driving license plus access to a car
• Interest and/or knowledge of wine
• Previous experience of cash handling
• Previous experience of stock handling and control

Salary

Not disclosed

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