Are you passionate about accelerating the UK's transition to clean energy?
Installio is looking for an experienced and proactive Operations Manager to lead the delivery of our growing Solar PV installation programme. You'll play a pivotal role in ensuring installations are delivered safely, efficiently, and to the highest quality standards, while driving operational performance and creating an outstanding customer experience.
This is an exciting opportunity to join a fast-growing renewable energy business where you'll have real ownership over day-to-day operations, work closely with installation partners, and help shape the processes that support our continued growth.
The Role
As Operations Manager, you'll be responsible for overseeing the operational delivery of Solar PV installations from order confirmation through to successful completion. You'll manage installation schedules, subcontractor performance, operational processes, and customer communications to ensure projects are delivered on time, on budget, and to the highest standards.
You'll work cross-functionally with sales, technical, compliance, and customer success teams, using data to identify improvements and drive operational excellence as Installio continues to scale.
What You'll Do
Operations Management
Own the end-to-end operational delivery of Solar PV installations
Manage installation capacity, scheduling, and resource planning
Monitor live projects, proactively resolving delays, risks, and operational issues
Oversee remedial works and ensure timely completion of outstanding actions
Drive installation performance against key operational KPIs including lead times, completion rates, and customer satisfaction
Contractor & Partner Management
Build strong relationships with installation partners and subcontractors
Monitor installer performance, quality, and compliance
Support the onboarding and ongoing management of new installation partners
Ensure operational standards are maintained across the installer network
Customer Experience
Take ownership of the customer journey from installation booking through completion
Manage customer communications, providing proactive updates throughout the installation process
Resolve escalated customer issues professionally and efficiently
Continuously improve the customer experience by identifying opportunities to streamline processes
Operational Improvement
Analyse operational performance and identify opportunities to improve efficiency and scalability
Develop, document, and optimise operational processes
Work closely with Product, Technical, and Commercial teams to improve workflows and customer outcomes
Support the implementation of new systems, automation, and operational initiatives
Compliance & Quality
Ensure installations are delivered in line with company standards and industry regulations
Maintain accurate operational records and documentation
Support quality assurance processes and operational reporting
Work with internal teams to ensure compliance across the installation lifecycle
Requirements
Experience in an Operations Manager, Operations Coordinator, Project Coordinator, or Delivery Manager role within field operations or installation environments
Strong organisational and project management skills with the ability to manage multiple concurrent workstreams
Experience coordinating subcontractors or field-based teams
Excellent communication and stakeholder management skills
Comfortable working with operational data, CRMs, scheduling platforms, and spreadsheets
A proactive problem solver who thrives in a fast-paced environment
Passion for operational excellence and continuous improvement
Experience within Solar PV, electrical installations, construction, utilities, or renewable energy would be highly desirable
Desirable
Knowledge of Solar PV installation processes
Experience working with MCS-certified installers
Familiarity with G98/G99 applications, DNO processes, or renewable energy compliance
Experience scaling operational processes within a growing business
Benefits
- Competitive salary (Up to £40K depending on experience)
- 25 days annual leave plus bank holidays
- Flexible hybrid working
- Pension scheme
- Modern and collaborative working environment
- Opportunity to help shape the operations of one of the UK's fastest-growing clean energy businesses
- Career progression within a rapidly expanding company
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