Job Title: Housing & Support Officer (Level 1 / Level 2)
Salary: £12.71 per hour + £200 oer month when on call ( if experienced hourly pay rate may be higher )
We are currently recruiting for a compassionate and motivated Housing & Support Officer to support vulnerable individuals facing multiple and complex needs. This rewarding role involves helping clients sustain accommodation, improve independence, and overcome barriers such as homelessness, mental health challenges, substance misuse, offending behaviour, and unemployment.
You will work closely with internal teams and external agencies to deliver person-centred support, housing management, and resettlement services that empower individuals to make positive long-term changes.
Participation in an on-call rota may be required.
The role is temp to perm, with first 3 months probation for the agency and then another 3 months probation for the company.
Provide housing management, tenancy sustainment, and resettlement support to clients.
Manage an allocated caseload effectively, ensuring timely support and accurate records.
Develop personalised support plans focused on housing goals, independence, and wellbeing.
Support clients with accessing benefits, budgeting, charitable grants, and income maximisation.
Liaise with landlords, housing providers, support agencies, and statutory services.
Maintain accurate case notes, records, and database systems.
Support rent recovery processes and work with relevant teams regarding arrears.
Contribute to team meetings, training, and continuous service improvement.
Work occasional evenings or weekends where service delivery requires it.
Experience working in housing, homelessness, support work, social care, or a related field.
Strong understanding of the challenges faced by vulnerable adults.
Strong IT skills including Microsoft Office and case management systems.
Flexible and adaptable approach to work.
Full UK driving licence and access to a vehicle is essential.
Mileage paid at 45p per mile for business travel.
Ongoing training and development opportunities.
Career progression opportunities.
Competitive salary and benefits package.
Enhanced DBS check required.
Willingness to work within safeguarding, confidentiality, equality, diversity, and health & safety policies.
This role offers an excellent opportunity for career progression and the chance to become a valued permanent member of staff.
Alternatively call Aga View phone number on gap-personnel.com or the office on View phone number on gap-personnel.com and the team will help you with your registration.
£35.5 - £37 per hour
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