(KA) Administrative Assistant

Job Advert

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.

AI tools like ChatGPT or Copilot can be great for planning and preparing your application—but your answers must be your own.

• Show us the real you: Your application should reflect your skills, experience, and motivations authentically.
• Use AI wisely: It’s fine to use AI for ideas or to check spelling and grammar, but don’t let it write your answers.
• Why this matters: Applications that rely on AI-generated content may be withdrawn. By applying, you confirm your responses are based on your own knowledge and achievements.

Tip: Think of AI as a helper, not a substitute. We want to understand you—not an AI tool.

Fixed Term until 5 October 2026

To undertake a range of clerical and administrative duties required to maintain the smooth running of CTAC and enable the team to achieve their objectives and meet required deadlines. To act as a single point of contact for the CTAC and Vaccination Services and provide patients with a point of contact for booking, rescheduling and cancelling appointments. To inform patients of services, offer non-clinical advice and facilitate the booking, cancellation and rescheduling of appointments while adhering to standard operating procedures, following available scripts and using range of FAQs and guidance documents to determine best response.

To undertake a range of clerical and administrative duties required to maintain the smooth running of CTAC and enable the team to achieve their objectives and meet required deadlines. To act as a single point of contact for the CTAC and Vaccination Services and provide patients with a point of contact for booking, rescheduling and cancelling appointments. To inform patients of services, offer non-clinical advice and facilitate the booking, cancellation and rescheduling of appointments while adhering to standard operating procedures, following available scripts and using range of FAQs and guidance documents to determine best response.

For further information on what is included in the role and what skills/experience are being looked for, click on the links at the bottom of the screen to the job description and person specification. If after reading this information you have any questions, please contact Kamil Durka, View phone number on apply.jobs.scot.nhs.uk

To work in the United Kingdom, there is a legal requirement for an individual to demonstrate that they have the relevant permission to work in the country. This permission is, without exception, granted by the UK Visa and Immigrations Service. Further information on what NHS Scotland Boards are required to do to check this as well as what your responsibilities include can be found in the further information for this vacancy.

Please note: we anticipate a high level of interest in this position and may close the vacancy early once a sufficient amount of applications are received. Therefore, please make sure you complete and submit your application at an early stage.

We will fully support disabled candidates, and candidates with long-term conditions or who are neurodivergent by making reasonable adjustments to our recruitment policy and practices.

This post requires the post holder to have a PVG Scheme membership/record. If the post holder is not a current PVG member for the required regulatory group (i.e. child and/or adult) then an application will need to be made to Disclosure Scotland and deemed satisfactory before they can begin in post.