ACCURX IS WHERE CONVERSATIONS HAPPEN WITH AND ABOUT PATIENTS IN THE NHS For decades, the NHS has struggled with fragmented systems that make simple tasks feel impossible. At Accurx, we're changing that by building a single, system-wide platform that connects everyone through communication. What started as a way for GPs to text a patient, has now evolved into an all-in-one digital toolkit used by 98% of GP practices and 68% (and growing!) of NHS Trusts. Our platform now powers Total Triage to manage patient demand, and Self-Book that lets patients schedule their own appointments in seconds. We've automated routine care with Patient Questionnaires for long-term conditions, while Accumail finally allows staff-to-staff communication to happen instantly across different care settings. We're now pushing the boundaries of the consultation itself with Accurx Scribe, our AI-powered note-taker that drafts medical notes in real-time. We're not just shipping features. We're giving clinicians their time back and ensuring every patient journey is as smooth as it should be. THAT SOUNDS COOL - WHAT DOES THE USER SUPPORT OPERATIONS MANAGER HAVE TO DO WITH IT?
Healthcare teams rely on Accurx every single day; and when we ship new features, they need to land smoothly. As User Support Operations Manager (Product), you are the essential bridge between our frontline support operations and the product teams. As we ramp up our product launches, you'll ensure we keep pace with the roadmap without sacrificing quality, looking across all pods at once, turning reactive support into strategic insight. This is a Manager-level role for a structured project manager who can set the plan, define the timeline, and hold people accountable to a high "definition of done." THE CHALLENGES YOU'LL SOLVE AS A USER SUPPORT OPERATIONS MANAGER
You'll be joining an established but fast-growing Tech for Good movement, where we're led by our Principles and our mission to Fix Healthcare Communication.
Healthcare teams rely on Accurx every single day; and when we ship new features, they need to land smoothly. As User Support Operations Manager (Product), you are the essential bridge between our frontline support operations and the product teams. As we ramp up our product launches, you'll ensure we keep pace with the roadmap without sacrificing quality, looking across all pods at once, turning reactive support into strategic insight. This is a Manager-level role for a structured project manager who can set the plan, define the timeline, and hold people accountable to a high "definition of done." THE CHALLENGES YOU'LL SOLVE AS A USER SUPPORT OPERATIONS MANAGER
- Launch Sign-off: You own launch readiness and success, providing the formal confirmation of "we are ready" or "we are not ready" for every release across User Support.
- Operational Excellence: You will build and maintain launch playbooks, setting standard checklists to ensure we remain coordinated as our launch volume increases.
- Post-Launch Insight: You will own post-launch reporting and act as a key stakeholder in retrospectives, synthesising what went well and what users struggled with into actionable narratives.
- Cross-Functional Coordination: You will act as the point of contact for product teams, using Slack and Linear to manage visibility, track progress, and ensure support has a voice in product decisions.
- Data Integrity & Insight: You will define tagging taxonomies in Intercom to ensure we are capturing the right data to turn user friction into actionable narratives for product teams.
- People Management: You line manage a team (~2-3 people), owning their performance reviews, career development, and delivery against pod priorities.
- Pod Accountability: You will run pod leads syncs, setting weekly priorities, ensuring consistency across all workstreams and flagging capacity risks to leadership.
- Maintaining the Frontline Connection: You will spend ~15% of your time online as a senior resource responding directly to users, ensuring you stay grounded in the current product experience.
- Extended Support: As part of the User Support team, you will participate in the senior weekend cover rota to ensure our users are supported seven days a week.
- You are a Launch Expert: You have a proven track record of coordinating successful product launches in a fast-paced environment.
- You deliver Complex Projects: You have strong project management skills and are comfortable managing multiple concurrent timelines and cross-functional stakeholders.
- You possess "Owner" Energy: You have an accountable mindset, setting high standards and holding people to them rather than simply chasing a to-do list.
- You are Data Literate: You are comfortable interpreting user data and adoption metrics to ensure we are capturing the right insights for the business.
- You are a Collaborative Leader: You have experience managing senior individual contributors and can work constructively across product, engineering, and design.
- You have the right background: You're a seasoned User Support Manager or Support Operations lead with a proven track record of managing product releases in a fast-moving SaaS or HealthTech environment, someone who can lead a team of specialists to deliver high-quality help content and tagging taxonomies under tight deadlines.
You'll be joining an established but fast-growing Tech for Good movement, where we're led by our Principles and our mission to Fix Healthcare Communication.
- Salary: £45,000 – £57,000 salary + share options up to £15,000
- Benefits: £400 flexible benefits budget via Happl — spend it on private health insurance, wellness providers and more
- Flexible Working: We are an office first culture and ask that you're in our (dog-friendly) Shoreditch office 3 days a week
- Family matters: We offer enhanced parental leave, fertility support and parental loss support
- Catering: We have our very own Chef! Free healthy breakfasts, snacks and lunches will be provided, with the occasional sweet treat!
Vacancy posted a month ago
Similar jobs that could be interesting for youBased on the User Support Operations Manager (Product) in London vacancy
- ...Job Title: Support Manager Internal Job Level: Associate Type of Employment: Permanent... ...the UK and EU (primarily Paris). Aquis operates a hybrid working environment with a... ...platforms Compile outage reports for any production outages which occur on the operated...SuggestedPermanentHybrid workingOn-siteWork from homeShift workRotating shiftsAfternoon shift
£35.04k per annum
...Operations Support Manager Salary: £35,035 per annum Hours: 42.5 hours per week | Working any 5 from 7 Location: Uxbridge, Hillingdon... ...clients and offering excellent customer service to our car park users and members of the public. What will you bring? ~ 3...SuggestedShift work£40k per annum
...pictures of human health ever assembled. We're looking for a User Research Operations Manager to join our growing team and help create the systems,... ...the organisation to: Enable great research delivery Support researchers in planning and delivering studies by...SuggestedLong-term contractOn-siteRemoteFlexible hours- £88k - £114k per annumEstimated...platform for travel and spend management. Built to tackle the time-... ...tackling the 7 hours of lost productivity per employee each week, a $1... ...looking for a Senior Product Operations Manager to join our Payments... ...into the shoes of our internal users—like Finance and Customer...SuggestedRelocation packageOn-site3 days/week
£39k per annum
...Operations Support Manager | Bromley, Greenwich and Ilford £39K + Bonus + Mileage Are you the exceptional Operations Support Manager we are looking for? We’re seeking an experienced, commercially astute Operations Support Manager to work in partnership...SuggestedPermanentApprenticeshipFlexible hours£38k - £40k per annum
...Operations Support Manager Location: CoveringN London, Welwyn and Milton Keynes Shift Pattern: 5 from 7 days (including weekends) Hours: 40 per week Salary: £38,000 – £40,000 + car allowance Contract: Permanent The Role We’re looking for an experienced...40 hours/weekPermanentRemoteShift work£37k per annum
...Operations Support Manager Barnet | £37,000 per annum | 42.5 hrs per week Looking to make a visible impact in your community? We’re looking for an experienced and community-focused Operations Support Manager to play a central role in supporting the delivery of our...On-siteFlexible hours- £52k - £68k per annumEstimated...quality infrastructure transformation and managed services across cloud and networking. We... ...automated network and cloud solutions that support data centres, branch offices and cloud... ...alongside the managed IT services needed to operate them effectively. About the role...Hybrid workingOn-site
- £57k - £75k per annumEstimated...human and AI collaboration, empowering users to explore new dimensions of productivity, creativity, and learning. Join us... ...improving and pushing higher Operate like an owner ~ Take... ...interested in joining Goodnotes. Hiring Manager Interview: A deeper dive into your...Full-timeFixed-term contractOn-siteFlexible hours
- £51k - £66k per annumEstimated...standards, whether that’s how we build products, manage risk, or look after our people. How... ...strengthen Kroo’s financial crime controls, operational effectiveness, and automation... ...into well defined product specifications, user stories and acceptance criteria that enable...Long-term contractFull-timeHybrid workingOn-siteRemoteMonday to Friday
- £74k - £95k per annumEstimated...leadership role shaping how digital products and creative work come to life... ...Head of Product and Creative Operations, you’ll be accountable for the... ...across product, design, user research, copy and motion graphics... ...have choice and clarity. To support meaningful collaboration, we...Long-term contractFull-timeOn-siteImmediate startFlexible hours
- £35k - £46k per annumEstimatedJob Posting Title: Operations and Projects Manager Req ID: 10151280 Job Description: About the... ...These values shape how we work and how we support one another every day. What You... ...operations. Oversee and prioritise User Accepting Testing activities, ensuring...Full-timeFixed-term contractOn-siteWork from homeMonday to Friday
£75k per annum
...Homecare Operations Manager An exciting opportunity has arisen for a dedicated Homecare Operations... ...as well as 24-hour complex care and support You should hold an NVQ/QCF Level 5... ...relationships with stakeholders, including service users, families, and healthcare professionals...40 hours/weekPermanentFull-timeFlexible hours- £58k - £76k per annumEstimated...enabled lettings and property management platform, that is growing through... ...to radically improve the user experiences and increase efficiency... .... We’re a fast-growing, product-focused company, backed by top... ...real estate, technology, and operations. Position Summary We are...Long-term contractLive-inOn-site1 day/week
- £49k - £63k per annumEstimated...exciting events in the UK. Our Marketplace supports both B2B and B2C customers to handpick... ...The Role We're looking for an Operations Manager to join our Operations team and play a... ...perform reliably. Monitoring agents in production: tracking outputs, catching drift,...Hourly payFull-timeSummer workOn-siteShift work
- £62k - £82k per annumEstimated...of smart devices that rewards users in Energy Dollars for electrifying... ...Responsibilities No day in operations is the same. You will have the... ...of the projects Operations Managers will work on: M&A of energy... ...Working with world-class product leaders to build a seamless consumer...Full-timeOn-siteShift work
- £47k - £62k per annumEstimated...enabled lettings and property management platform, that is growing through... ...to radically improve the user experiences and increase efficiency... .... We’re a fast-growing, product-focused company, backed by top... ...real estate, technology, and operations. Position Summary You’ll...Long-term contractLive-inOn-site1 day/week
£45k per annum
...Operations Manager Location: London, United Kingdom (Hybrid) Employment Type: Full-Time... ..., and a consistently excellent user experience across the ZenroxIQ platform.... ...responsible for creating scalable workflows that support supplier onboarding, order fulfilment,...Long-term contractFull-timeHybrid workingSigma Consulting Group
Londona month ago- £74k - £97k per annumEstimated...Senior AI Product Manager - Product & Experience Location: London (Hybrid) | Practice Area... ...products that are commercially impactful, user-centric, and production-ready within complex... ...environments. You will also operate as an AI-enabled Product Manager, leveraging...PermanentHybrid working
- ...comfortable solving challenges across Operations, Inventory, HR, Finance etc.... ...new processes (e.g., supplier management, tracking of internal... ...proactive. You are a power user of the latest AI-tools, and can... ...up to 3-4 days per week, and support Customers on site during operational...Full-timeInternshipOn-site5 days/weekFlexible hoursShift work
£70k - £80k per annum
...guide incident response when needed, and help shape the future direction of the platforms. You’ll also design and deliver training, support users, and step into a wider leadership role when required. It’s varied, hands-on and influential in all the right ways. They’re...- £64k - £85k per annumEstimated...We’re hiring a Senior Operations Specialist to drive performance across Bolt’s UK rides marketplace... ...About us With over 200 million users in 50+ countries, Bolt is one of the fastest... ...with Finance, Growth, Marketing, and Product to drive measurable improvements across the...Hybrid workingOn-site
- £44k - £57k per annumEstimated...speed. It powers both our own products and a growing ecosystem of... ...expression to hundreds of millions of users worldwide. We combine deep... ...for a proactive and hands-on Operations Site Lead to oversee and... ...the ground, solving problems, supporting employees, and taking ownership...SeasonalHybrid workingOn-site5 days/weekFlexible hours
£73k - £82k per annum
...and enable innovation at scale. As HPC Operations Lead, you will play a central role in... ...between technical teams and scientific users. From managing incidents and service performance to influencing... ...and strategy, your work will directly support research outcomes across the...Long-term contractPermanent- £54k - £71k per annumEstimated...diverse community of experts who support your growth, career... ...feel they can be themselves and operate to their full potential. We are... ...-dispersed team of programme managers and coordinators for the successful... ...(e.g., editorial, research, production) when their input is...Hybrid workingFlexible hours
- £55k - £72k per annumEstimated...enabled lettings and property management platform, that is growing through... ...to radically improve the user experiences and increase efficiency... .... We’re a fast-growing, product-focused company, backed by top... ...real estate, technology, and operations. Position Summary At Dwelly...Long-term contractLive-inOn-site1 day/week
£55k - £83k per annum
...About the Role As an Operational Excellence Lead , you will... ...GenAI — to unlock new levels of productivity and deliver measurable,... ...across the organisation. Manage and execute complex projects... ...differentiation, compliance, and user experience. Monitor and report...Full-timeRelief staffHybrid workingOn-site- ...Finance Operations Manager Reports to: Financial Controller Team: One direct report (Finance Assistant) Type... ...efficiencies. Reporting & Management Accounts Supporting the Financial Controller in the production and review of monthly management accounts, you will...PermanentFull-timeHybrid workingOn-site
- £55k - £72k per annumEstimated...partners globally by offering products and services across Fanatics Commerce... ...Collectibles is a new company operating at the intersection of... ...Operations Coordinator who will manage and optimize day-to-day... ..., to relentlessly enhance the user experience. Qualifications:...Full-timeOn-site5 days/week
- £42k - £55k per annumEstimated...Collaboration and Business IT Support services to some of the world’... ...team is seeking to hire a Telco Operations Coordinator who will be in... ...with carriers’ service teams Manage telco work groups/ feedback groups... ...Collaborate with internal user facing teams to troubleshoot and...Ongoing contract
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to User Support Operations Manager (Product). Be the first to apply!
Related searches
- customer support team lead London
- application support lead London
- admin rota and support coordinator London
- support team manager London
- application support team lead London
- learning support coordinator London
- training and support manager London
- support lead London
- business support manager accountant London
- housing and support manager London