IDS Clerical Administrator

Here at Portsmouth Hospitals University NHS Trust, we are proud to provide expert, compassionate care for our local population. We are ranked as the third in the country for research, embedding education and training across the organisation. Our main hub is the Queen Alexandra Hospital, which is one of the largest hospitals on the south coast employing over 8,700 staff.

Our patients come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes our hospital stronger. If you share our values and our enthusiasm for getting it right for patients, colleagues, and our community, you will find a home at Portsmouth Hospitals University NHS Trust

Job Description

NHS Salary Band 3: £25,760 - £27,476 pro rata per annum
(actual salary £15,456 - £16,485 per annum)

Hours Per Week: part time 22.5

Contract: Permanent

We have a great opportunity for a Part-Time Clerical Administrator to join our dynamic Integrated Discharge Service here at Portsmouth Hospitals University NHS Trust.

This role will be instrumental in supporting the development & delivery of Discharge Planning for the Trust, along with supporting Social Care and community care providers. 

The post holder will be responsible for providing administrative support across teams within Portsmouth Hospitals and Hampshire & IOW Trusts and Social Care. Working within the IDS Admin Team your role will focus on the following:

• Ensure that all telephone, email and face to face enquiries to the department from both internal and external parties are handled courteously, effectively and efficiently.
• Assist with monitoring and ordering of resource information and materials including stationery.
• Assist in the collection and distribution of accurate and up to date information on patients whose discharge is planned within a rolling 5-day period.
• Be proactive in helping IDS teams set accurate Estimated Discharge Dates (EDDs), Pathways and Professional group contact details within the Portsmouth Hospitals University NHS Trust main computer systems.
• Attend meetings and assist with note and / or minute taking as required.
• Perform general administrative duties such as handling and processing forms, letters and reports etc.
• Scanning and/or emailing documents onto relevant Social Care and NHS based computer systems
• Inputting and maintaining patient/client data within relevant Social Care and NHS based computer systems.
• Collation and distribution of data and reports as required by the relevant Social Care and NHS teams.
• Perform any other duties as may be required and deemed appropriate, and which will be subject to regular review in relation to changes in governing legislation and departmental policies and procedures.

For full details please refer to enclosed 

Qualifications

Qualifications

Essential

• Education to GCSE Level Grade 4-9 (C or above) or equivalent, including English and Maths
• Previous experience of providing administration / clerical support in a busy and challenging environment
• Excellent IT skills with proficiency in the use of Microsoft Office, particularly Word, Excel and Outlook

Desirable

• Experience of working in a Health Care and / or Social Care environment
• Experience of working with Health Care and / or Social Care IT systems
• ECDL / ICDL or equivalent

Skills and Knowledge

Essential

• Excellent communication, organisational and interpersonal skills
• Ability to achieve a high level of accuracy while ensuring deadlines are met
• Ability to work with staff at all levels
• Willingness to undertake and engage in all essential training as required
• Customer care skills

Desirable

• Previous experience working within a cross-functional team
• Overall understanding of current Health and Social Care service sector issues

Personal Qualities

• Team player – willingness to be flexible and part of a team
• Proactive – able to work under own initiative
• Ability to prioritise
• Understand and adhere to the requirements of confidentiality
• Strong administrative skills
• Responsive and flexible attitude / approach to work
• Understanding of and ability to work in line with the Trust Values

Additional Information

The health and wellbeing of our staff is at the forefront of everything we do. We are proud to be able to offer our staff some fantastic benefits including our on-site Nursery, access to our free Beach Hut for those long summer days, our on-site Wellness Centre including a gym and a swimming pool, access to our fantastic staff networks including LGBTQ, Race Equality and DisAbility, and awards ceremonies to recognise your achievements. We believe we can offer support to all of our staff when they need it the most. 

We welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, colour, religion, disability, sexual orientation, and beliefs.