Service Desk Lead – Maternity Cover (Evaluate Limited) Job Description Template
Our company is looking for a Service Desk Lead – Maternity Cover (Evaluate Limited) to join our team.
Responsibilities:
- Microsoft Active Directory new user setup and leavers;
- Coordinating with 3rd party suppliers;
- Working closely with the Infrastructure, Software Development and Web Development team to ensure business requirements are met;
- Manage IT Support Technician;
- Management of IT Service Desk and related tasks/duties (i.e update and maintain service desk platform, ensuring SLAs are kept);
- Minor application updates on key applications and deemed appropriate;
- Key software deployment;
- Helpdesk reporting to Head of IT;
- Managing and maintaining Windows PXE based images (creating new images, updating images);
- Manage Remote Desktop Servers and troubleshoot remote user issues;
- Manage and oversee New Starter requests;
- Provide formalised communications globally across the company;
- Building and configuration of workstation environment;
- End user desktop support and occasional desktop relocations;
- Hardware testing and deployment.
Requirements:
- Experience managing, configuring and troubleshooting firewalls and routers (Juniper SRX and Cisco switch experience desirable but not essential);
- At least 3 years of experience providing IT support, including first line and second line support;
- Project involvement;
- High quality Customer support experience;
- Experience in a managerial role;
- Experience managing a service desk system (ManageEngine ServiceDesk desirable but not essential);
- Introducing proactive process change through documentation / policy.