Insurance Administrator Job Description Template
Our company is looking for a Insurance Administrator to join our team.
Responsibilities:
- Treating customers fairly and complying with the principles of the FCA;
- Sending out claim forms for customers;
- Printing of Policy Schedules/ Terms and Conditions;
- Scanning;
- Reviews and renewals of customers policies;
- Liaising with customers and broker via the phone and emails;
- Ensure all procedures are followed to company standards;
- Completing mid-term adjustments;
- Validate and process policies effectively and efficiently;
- To provide an industry leading service to our customers through understanding and demonstrating customer care and high levels of customer service;
- Ensure the accurate and timely processing of all customer documentation in line with SLA’s agreed by the Business.
Requirements:
- Excellent computer skills including knowledge of Word and Excel packages;
- Experience within the Insurance industry is essential;
- Possess clear and concise oral & written communication skills;
- Previous experience within a call centre environment, particularly validation of customer documents;
- Ability to take ownership of tasks and drive through to completion;
- Ability to work under pressure to challenging but achievable targets and deadlines.