Junior Infrastructure Analyst Job Description Template
Our company is looking for a Junior Infrastructure Analyst to join our team.
Responsibilities:
- To manage calls according to the agreed process, escalating as appropriate;
- To assist the team with the administration of the network and the services it provides so that an agreed level of performance is maintained;
- To assist fellow engineers within the team by providing guidance and technical training where required;
- To maintain support levels to meet the customer’s individual needs.
Requirements:
- Ability to think and work independently, and as part of a team and take responsibility;
- Experience logging incidents/service change requests via a ticketing system;
- Setting up AV equipment;
- Strong technical skills across Microsoft Office 2016 products, ideally you will have a MOS qualification in Word and Excel;
- Active Directory – Adding/removing users, assigning security and group policies;
- Flexible approach to work;
- Exchange – basic administration.