1st Line Helpdesk Support Job Description Template
Our company is looking for a 1st Line Helpdesk Support to join our team.
Responsibilities:
- Office and general facilities day to day running in conjunction with COO and other Administrative staff;
- Assistance with day to day configuration and running of cloud based software and services;
- Device data security, privacy, AV and anti‑malware systems;
- Mobile device management, SIM, phone and tablet setup and configuration;
- Management of internal asset registers, including order, inventory, fault, repair and end‑of life tracking;
- Deskphone setup, management and testing;
- Staff support services ‑ PC setup and configuration;
- Assistance with office networking, WiFi and Internet setup and connectivity;
- Staff training, assistance and guidance;
- Production of user guides, help and knowledge base articles;
- Installing and configuring office software, hardware and peripherals.
Requirements:
- Excellent analytical and troubleshooting skills for problem resolution;
- Strong communication skills, both written and face to face and the ability to generate strong and lasting customer relationships;
- Full, clean driving license ability to drive company vehicles for onsite visits;
- The ability to multi-task whilst prioritising work loads;
- An aptitude for both efficient and accurate working with excellent attention to detail;
- A willingness to learn and travel (potentially globally);
- MS office competency;
- The ability to communicate complex technical language to a non-technical audience;
- Excellent time management and troubleshooting/problem-solving skills;
- Experience dealing with external clients via phone and email;
- At least 12 months experience in a 1st Line Technical Customer Support role;
- A basic understanding of how websites are built;
- Customer service skills that go above and beyond with excellent spoken and written English.