Infrastructure Support Engineer

Infrastructure Support Engineer Job Description Template

Our company is looking for a Infrastructure Support Engineer to join our team.


  • monitoring of alarms and traps for our customers via our monitoring tools;
  • Maintaining client environments across George Jon’s global footprint;
  • Assist the Data Technology Manager with 3rd level server, network infrastructure tasks as required;
  • Configuring and maintaining equipment including PCs, MAC OS, laptops, printers, tablets, iphones etc;
  • Manage major incidents to an exacting standard;
  • Commit to department efforts around continuous improvement;
  • Manage weekly vulnerability scanning processes and action recommendations where required;
  • Accurately log all support calls in the appropriate Helpdesk tracking system (Currently SysAid);
  • Driving fault resolution to ensure SLA’s are not breached;
  • Implementation and Support of eDiscovery applications and supporting infrastructure;
  • Ensure proper recording and closure of all issues;
  • To ensure prompt and efficient handling and resolution of related escalations to the satisfaction of their customers;
  • Provide 1st/ 2nd line desktop, network, telephone and server, business application support;
  • Assisting Application Support Engineers with application issues; employing root causes analysis;
  • Follow standard methods for proper escalation of unsolved issues to the appropriate internal teams.


  • Office 365;
  • Advanced Networking;
  • Firewall Administration (SonicWALL preferred);
  • Networking basics;
  • Understanding of the EDRM Framework;
  • Storage (SAN, NAS, DAS);
  • Scripting for automation;
  • Microsoft SQL Server;
  • Microsoft Clustering;
  • Microsoft IIS;
  • Microsoft SCCM exp;
  • Microsoft Windows Client Operation systems (Win 7 & Win 10);
  • Windows Server 2012 and above Administration;
  • Intermediate knowledge of Relativity, NUIX, and LAW software platforms;
  • Cisco routing and switching; Force10 a plus.