The Product Reliability Engineer I develops the methods and measures of analysis based on customer and contractual obligations. Analyzes the reliability in design, cost, weight, production and consumer satisfaction of company products. Being a Product Reliability Engineer I may require a bachelor’s degree in area of specialty. Prepares reports, charts and diagrams to disclose results and highlight areas for further investigation. In addition, Product Reliability Engineer I typically reports to a supervisor or manager. Working as a Product Reliability Engineer I typically requires 0-2 years of related experience. Works on projects/matters of limited complexity in a support role. Work is closely managed.
Product Reliability Engineer Job Description Template
Our company is looking for a Product Reliability Engineer to join our team.
Responsibilities:
- Provide education and guidance on configuring and working with Palantir products in order to prevent issues before they occur;
- Coordinate and manage customer contact for critical product issues;
- Take part in a 24/7 on-call rotation to address mission-critical incidents as they arise;
- Diagnose and resolve issues encountered in the field;
- Contribute to the end-to-end quality of the product by verifying fixes and advocating for improvements;
- Become a Palantir Product Expert.
Requirements:
- B.S./M.S. in Computer Science, Engineering, Information Systems, Math, Statistics, Physics, or Data Science, or equivalent experience;
- Experience coding with Java and/or web technologies (e.g. HTML, CSS, JavaScript, Python/Ruby, Django/Flask/Ruby on Rails, etc.) is a plus;
- Willingness and interest to travel to other Palantir locations as needed;
- Excellent problem solving skills, ability to break down complex concepts and attention to detail;
- Comfort working in a fast moving environment with dynamic objectives;
- Experience with distributed computing systems and/or cloud infrastructures (e.g. Spark, Hadoop, YARN, Kubernetes, AWS, etc.) is a plus;
- Ability to work independently and make decisions under minimal supervision;
- Excellent teamwork and written/verbal communication skills;
- Ability to think creatively and define product and customer needs.