Senior ServiceNow Consultant Job Description Template
Our company is looking for a Senior ServiceNow Consultant to join our team.
Responsibilities:
- Confidently scope complex and critical projects as well as (high level and detailed) deliverables;
- Act as a mentor to staff members within multiple disciplines;
- Regularly undertake complex and/or critical consultative engagements, to a senior management level;
- Ensure regular, clear and diligent communications with all project stakeholders and within the team;
- Manage engagements and ensure continuity for customer from pre-sales to delivery;
- Architect ServiceNow solutions to support best practice processes needed to deliver business requirements;
- Identify additional business opportunities resulting from CBC-ITIS engagements;
- Assemble information to determine, document and agree customer requirements;
- Deliver advisory services centred on ServiceNow configuration optimisation for performance and capability;
- Actively develop practice IP, points of view, publish white papers and speak in specific practice industry forums;
- Provide advice and guidance around IT security, across organisational and governance teams.
Requirements:
- Detailed knowledge and experience of ServiceNow at an architectural level;
- Passion for IT Security;
- Design, development and deployment best practices for the ServiceNow platform and similar ITSM toolsets;
- Client management;
- A degree in an IT Security / Cyber related discipline or equivalent experience;
- ITIL V3 certified (minimum foundation level);
- Creation of functional specifications for ServiceNow configuration and customisations needed to deliver defined requirements;
- Commercial acumen;
- Communication and presentation skills;
- Technical design of cost-effective service management solutions;
- Certified ServiceNow Implementer;
- Proven experience of complex and/or large-scale IT/Security solutions;
- ServiceNow for custom Application Development;
- Service Management best practices;
- ServiceNow Implementation.