Concierge Job Description Template
Our company is looking for a Concierge to join our team.
Responsibilities:
- Ensure that all vehicles scheduled for repair/service are easily accessible for the Aftersales team;
- Handling luggage and other guest properties with care and efficiency;
- Have an awareness of Health and Safety at all times;
- The standards of set up within the Lobby including the Fire Place, Candles and general tidiness and cleanliness of the lobby area;
- Being fully aware of the hotel facilities and services available to guests and visitors;
- Processing visitors onsite, ensuring compliance with procedures;
- Front line Security duties including all visitor and contractor controls with operation of the front of house reception and guest services;
- Providing a first class customer service to residents and stakeholders;
- Always being well groomed, polite and pleasant to guests and colleagues alike;
- Bringing all guest compliments and complaints to the attention of the Head Concierge or Front Office Manager;
- Completing records on shifts for handover;
- Responding to resident enquiries and resolving issues where you can;
- Providing information to the WTC to ensure the effective flow of work through the department;
- Identifying any potential hazards and notifying the Health & Safety Officer;
- Being fully aware of the hotels, restaurants and services provided by the Exclusive Group.
Requirements:
- Presentable with a positive attitude;
- Concierge experience within residential or hotel setting (please do not apply without this experience);
- Can build rapport with team members, colleagues and visitors, delivering eloquent communication at all times;
- Processing visitors onsite, ensuring compliance with procedures;
- Providing a first class customer service to residents and stakeholders;
- Adopts an adaptable and resilient nature, willing to undertake a variety of tasks;
- Completing records on shifts for handover;
- Demonstrates pride and accountability in their work, with an authentic attitude and approach;
- Responding to resident enquiries and resolving issues where you can;
- Takes personal responsibility in maintaining exemplary standards;
- Have an awareness of Health and Safety at all times;
- Pays attention to the smallest details that will enhance this prestigious office;
- Maintains a commitment to robust and methodical processes and compliance behind the scenes;
- Previous Concierge experience gained in an office, hotel or residential development;
- A true passion for delivering five-star customer service.