Customer Experience Coordinator

Customer Experience Coordinator Job Description Template

Our company is looking for a Customer Experience Coordinator to join our team.


  • During annual leave and very busy times the demo scheduler will also act as a backup for the Master scheduler;
  • Resolve any complaints coming in without escalation;
  • Working closely with AMs to ensure their customers needs are met and their expectations are exceeded after paying a visit;
  • Liaise with other departments to ensure a smooth customer process;
  • need to smartly manage presenter and facility time to accommodate incoming requests and work closely with the Master scheduler of the briefing centre;
  • Working closely with the Account Teams to provide booking and coordination services for demonstrations;
  • Deal with incoming customer queries via phone and email;
  • Manage assistance files ensuring customers receive exceptional service.


  • Strong IT skills including Microsoft office;
  • Previous customer service experience within an office environment;
  • Previous experience working in customer facing background;
  • Solid knowledge of Microsoft Office;
  • Can work well independently and as part of the team;
  • Excellent telephone manner;
  • Professional customer service skills;
  • Great organisational and interpersonal skills;
  • Ability to multitask and manager multiple cases.