Retail Manager

Retail Manager Job Description Template

Our company is looking for a Retail Manager to join our team.


  • Monitor day to day procedures of the showroom;
  • Recruit new staff members in conjunction with the HR department;
  • Ensure excellent standards of housekeeping are maintained together with the condition of all equipment, fixtures and fittings within the shop;
  • Manage and motivate the staff according to Company policies and employment laws;
  • Manage and maintain effectiveness of IT and other essential in-showroom systems;
  • Develop and manage the sales team to deliver and maintain excellent customer service;
  • Planning and delivering business strategies to drive sales in store;
  • Ensuring the store and staff maintain brand standards at all times;
  • Motivating a team to ensure the best service possible;
  • Develop pro-active sales initiatives and events to drive sales within the Performance Space;
  • Maintain our database of VIP customers and proactively generate sales and pitch ideas based on our evolving collections;
  • Manage security and health and safety pertaining to staff and customer awareness;
  • Profit protection and stock management;
  • Using creativity and initiative to deal with specific customer issues/one-off queries;
  • Achieving store and company KPI’s.


  • Highly organised with strong attention to detail;
  • Exceptional communications skills in-person, by phone, on email and all written communications;
  • Ambitious, autonomous, proactive, multi-tasker;
  • Flexible to work showroom hours including weekends and later start/end times on weekdays;
  • Strong selling and interpersonal skills, loves people, high EQ;
  • Positive, builds relationships, team player;
  • Enthusiastic about e-commerce tools and innovation;
  • English, Native or bilingual proficiency;
  • At least 2 years of previous experience in retail sales and styling or other customer-facing role (ideally with VIP customers);
  • Passion for luxury fashion and fundamental understanding of styling for different body shapes and lifestyle needs;
  • Exceptional English writing and verbal skills.