Complaints jobs in Reigate & Banstead, Surrey

We’re currently recruiting for Complaints Investigator to join our Home and Motor Department. You’ll be responsible for providing essential support to the Home Emergency and Motor Breakdown business by handling escalations and complaints to improve customer journey and experience... 

Please switch to a desktop device before starting your application Contract: Permanent Hours: Part-Time Hours of Work: 6 Hours per week, working on a Sunday Salary: Starting from £11.44 (Ages under 19: £9.14) with the ability to earn more through experience ...

 ...Service Officer (CSO) will take the lead in handling all contact on behalf of Surrey Highways including but not limited to enquiries, complaints and Freedom of Information requests and ensuring accurate record keeping. Key Responsibilities: Prepare reports/statistics/... 

Customer service assistant About bp retail We want to be the first choice for mobility and convenience customers now and in the future. We are at the heart of customer facing roles and at the forefront of an ever-changing market, supporting our customers with all their needs...

 ...inspirational leader for your team, modelling industry leading service levels. Organised – to ensure membership requests, queries and complaints are dealt with promptly to provide an excellent customer experience. Driven and ambitious with a keen desire to learn and develop... 

 ...customer transactions including cash handling. Help demonstrate our products & betting terminals to customers. Handle customer complaints or concerns with empathy and problem-solving skills. Work towards defined targets and goals. Maintain high shop standards.... 

 ...workload of the team and the allocated work of individual team members. Additionally, you will be responsible for the management of complaints, where required, and verify assessments and authorise when appropriate. In your application, we would love to hear about your:... 

 ...and procedural standards Leadership and Management: Provide leadership, guidance, and support to the Managers of the 4 teams - QA, Complaints, Technical and Credit Risk (c. 30 FTE). Set clear objectives, monitor performance, and foster a culture of excellence and continuous... 

 ...dealing function under the SMCR regime, managing reminders to certified individuals about their ongoing responsibilities Acting as a complaint handler for regulated complaints and ensuring an appropriate number of complaint handlers are trained within the team Leading on... 

 ...As your knowledge and competence develops you will take on a case load of reactive work, including responding to and investigating complaints, as well as proactive project work and educational activities where required In all cases, responding within corporate timescales... 

 ...incident management plan to ensure remediation of incidents affecting personal data including impact assessments, breach response, complaints, claims or notifications. Respond to and advising on data subject rights requests, including data subject access requests (DSARs)... 

 ...and requests by the use of standard letters and reference to procedures. Recognise and escalate potential problem and potential complaint cases. Ensure complaints procedure is adhered to and that all complaints are immediately notified to Senior Administrator. Monitor... 

About The Role All our Customer Assistants work hard and create a buzz of activity  in our stores, providing a great service and a friendly face people love to see. It’s why our customers keep coming back for more.  Our roles are challenging, fast-paced with lots of variation...

Summary £12.40 - £13 per hour |  30 hour contract  | shifts 13:00 - 22:30 | 30-35 days’ holiday (pro rata) | 10% in-store discount | Pension scheme Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We’re collaborative...

 ...and diplomacy. Clear verbal and written communication skills and ability to maintain written records including recording passenger complaints. Willingness to be flexible in terms of starting times finishing times and locations (within an area). What we can offer you:... 

Operations Complaints Manager - Travel Department 12 Month Maternity Cover Salary - £45,000 - £60,000 + 10% on call allowance You will be joining the travel complaints department within AXA Partners, a global entity dedicated to co-building and distributing innovative... 

 ...recruitment principles . Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order To Shared Service Connected Ltd (***) ***-**** (Monday to Friday 8am - 6pm) or e mail Moj-recruitment-... 

 ...Leads to meet the Clinical Governance needs of the service; including investigation of incidents (including serious incidents) and complaints, where required, sharing learning that arises from investigations. 10. To provide clinical supervision / mentorship (where appropriately... 

 ...readmission of child into hospital Manages difficult situations to achieve resolution across a range of situations including dealing with complaints and incidents to avoid escalation whenever possible. Participates in the management of emergency situations including major... 

The hourly rate for this role is £11.44 and up to £12.02 across selected locations within London. The hourly rate will increase after 6 months in role. Joining us as a Customer Advisor is a great opportunity, whether it’s your first job and you’re looking to gain some valuable...