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- £47k - £62k per annumEstimated...kept up to date and knowledge is shared between team members Ensure system uptime achieves strict KPIs Resolve incidents within SLA and KPI requirements Ensure that processes defined for the team are followed Participate in the on-call rota as required Perform...SuggestedHoliday workPermanentFull-timeContractApprenticeshipOn-siteFlexible hoursRotating shifts
- ...alerting, and reporting systems. 5. Vendor and Stakeholder Management • Manage vendor and service provider relationships to ensure SLA adherence and quality service delivery. • Oversee procurement of network and server hardware, software, and services, including contract...SuggestedHoliday workFull-timeContractOn-site
- ...and complete repairs Monitor product quality issues and raise these with your manager Resolving all customer queries within the SLA Understand and comply with GDPR requirements Meeting daily interaction and quality targets Work proactively to deliver customer...SuggestedHoliday workImmediate start
- £23k - £31k per annumEstimated...tasks assigned by the Centre Supervisor, Manager or Director. Ensure that personal and contact centre performance metrics (KPI’s and SLA’s) are known, understood and delivered as directed on a daily, weekly and monthly basis. Foster excellent relations with internal...Suggested40 hours/weekPermanentFull-timeContractLocal areaShift workRotating shiftsWeekend workAfternoon shift
£40k per annum
...efficiently and effectively every day. What You’ll Be Doing Oversee all aspects of service delivery to ensure contractual, quality and SLA targets are consistently met. Act as the main point of contact for escalations, resolving issues quickly and maintaining strong...Suggested40 hours/weekNo agencyMonday to Friday£47.39k - £56.54k per annum
...tasks related to both physical infrastructure and cloud services Respond to requests and incidents in a professional manner, meeting SLA objectives Communicate positively with users in a user-centric manner, avoiding technical jargon Solve technically complex...SuggestedFull-timeHybrid workingWEG Tech
Coventry1 day ago£35k - £40k per annum
...implementation details and minor refactors; escalating scope shifts, architectural changes, and timeline risks • Measure success by SLA adherence, release quality (defect escape rate), security posture, delivery predictability, and tech-debt reduction • Engage in weekly...Suggested40 hours/weekPermanentFull-timeContractHybrid workingRemoteMonday to FridayFlexible hoursShift work£35k - £40k per annum
...Collaborating with the Development Manager on the product roadmap and managing priorities and delivery estimates. ~ Measuring success through SLA adherence, release quality, security posture, delivery predictability, and tech-debt reduction. ~ Engaging in regular check-ins and...Suggested40 hours/weekPermanentFull-timeHybrid workingMonday to FridayUnipart
Nuneaton, Warwickshire10 days ago£42.84k - £51.36k per annum
...responsibilities: To manage the Home Ownership team and effectively co-ordinate their work to achieve set targets of the service within the SLA. To implement service improvements for the team leaseholders tenants and stakeholders. To attend community meetings. To...SuggestedLong-term contractPermanentFull-timeHybrid workingHome officeFlexible hours- £29k - £38k per annumEstimated...platform To identify diagnose investigate software and hardware faults on corporate systems and apply correct fixes within appropriate SLA To identify and fulfil service requests ensuring correct authorisation is considered within SLA Maintain strong relationships...SuggestedFull-timeCity centreMonday to FridayShift work
£15.28 per hour
...collect samples and paperwork, attend meetings, etc). • Record & compile data, produce reports and support the delivery of relevant SLA’s / KPIs and requirements of the Tankered Waste Team & Manager. • Work in other sampling duties as required such as for domestic waste...SuggestedPermanentContractMonday to FridayFlexible hoursShift work- £40k - £55k per annumEstimated...operational demands. Client Relationship Management : Build and maintain strong collaborative relationships with clients attending KPI/SLA meetings to ensure alignment and satisfaction. Performance Monitoring : Track and analyse branch KPIs across people safety...SuggestedLong-term contractPermanentFull-timeRelief staffRemoteFlexible hoursShift work
- ...techniques • Working knowledge of principles of control measures • Basic understanding of specific change management processes SLA & Performance Management: • Sound understanding of process performance measurement, reporting and tracking requirements • Working...SuggestedContractPart-timeCasual workLocal areaBirmingham1 day ago
- £51k - £70k per annumEstimated...achieve operational excellence and industry-leading performance metrics Establish and maintain robust governance frameworks including SLA management KPI reporting and regular client reviews Manage annual FM budgets and drive cost optimization while maintaining service...SuggestedFull-timeFor contractors
- £44k - £58k per annumEstimated...innovation. Synergy with the Sales team to proactively develop revenue opportunities and to deliver to the customers’ specifications (SLA’s). To maintain a safe and healthy work environment by establishing, following, and enforcing standards and procedures; complying with...SuggestedHoliday workPermanentFull-timeContractLocal areaMonday to Friday
- £36k - £48k per annumEstimated.... Commercial awareness to ensure hours on jobs are not expensed due to non-productivity. Understand and respond to all customers SLA’s and KPI agreements, (Performance management). Responsible for logging onto and off client’s portals and platforms. Delivering a...Shift work
£40k per annum
...Planned Preventative Maintenance relating primarily to Mechanical Building Services Plant and System's in-line with agreed programmes / SLA's in order to meet Client and Statutory Compliance. Maintenance, fault finding and repair of a range of mechanical plant, working to...Holiday workFull-timeContractOn-siteLocal areaMonday to FridayFlexible hoursRotating shiftsNG Bailey
Birmingham18 days ago- £29k - £38k per annumEstimated...for our service desk. In this pivotal role, you will ensure that our clients receive top-notch managed services solutions while meeting SLA targets and aligning support with contractual agreements. About the Role: The Service Support Lead is integral to maintaining...Full-timeOn-siteImmediate start1 day/week
- £37k - £50k per annumEstimated...ensuring that plant faults and defects are swiftly rectified. Role Summary: React to breakdown maintenance requests within the required SLA's. Technical awareness of computer room/call centre/trader operations and experience of power, UPS, CPS, distribution, cooling etc....Full-timeWorldwide
CBRE
Birmingham20 days ago £30k - £35k per annum
...Responsibilities: To provide a fully comprehensive service to meet customer requirements and deliver first in service standards via SLA or individual instructions. Attend customer sites/premises and deliver SLA service to fleet. Complete all job cards/fleet inspections...Holiday workPermanentFull-timeTraineeshipFlexible hoursNight shiftWeekend workDay shift- £23k - £30k per annumEstimated...effectively ensuring that stated business requirements for the Service Desk are consistently met to assist in achieving all associated SLA’s. To achieve this goal the UK Service Desk Trainer will focus on the following: • Full understanding of the Service Desks requirements...Long-term contractOn-siteWork from homeFlexible hours
£45k per annum
...management). Complete and maintain an Account Development Plan (ADP), Understand and ensure compliance with the terms of the contract and SLA between the customer and the Company, Meet with the customer regularly to review and continually improve the service, Take...PermanentContractHybrid workingRemoteWork from home- £48k - £65k per annumEstimated...and global independence colleagues to ensure timely and accurate completion of JBR processes. Track JBR volumes approval rates and SLA performance identifying trends and opportunities for process improvement. Support the growth of the JBR Centre of Excellence...Full-timeVisa sponsorshipWork visa
- ...firewall and routing issues Managing personal helpdesk ticket queue, ensuring ticket data is clear, concise, and up to date Meeting SLA's and helpdesk targets for quality and performance Desirable skills: A keen interest in IT A highly productive, positive and...PermanentApprenticeshipOn-siteRemoteFlexible hours
- £21k - £26k per annumEstimated...is followed as appropriate. Responsible for ensuring support requests are dealt with in accordance with the agreed Linnaeus standard SLA’s. Responsible for supporting the JML processes, including supporting new joiners with setting up their IT equipment, ensuring they...Hybrid workingOn-site5 days/weekFlexible hoursAfternoon shift
Linnaeus
Solihull, West Midlands25 days ago - £33k - £43k per annumEstimated.... Analyse data captured by the Nobi light when investigating incidents, building creative and evidence-based conclusions. Ensure SLA compliance, including first response within 1 hour during service windows. Customer & Partner Interaction Provide clear, empathetic...On-siteRemoteNight shiftRotating shiftsWeekend workAfternoon shiftEarly shift
Nobi Smart Lights
Warwick, Warwickshire8 days ago £27.17k - £28.77k per annum
...extensive customer face-to-face interactions and visits to teaching rooms while teaching is taking place working to a uniquely tight 10-minute SLA. Problems which cannot be resolved straight away and need more complex resolution must be fitted around teaching bookings and completed...PermanentFull-timeHybrid workingRemoteFlexible hoursWeekend work1 day/week- ...performance and service against customers SLAs. Meet expected objectives in regard to productivity and training. Driving the delivery of SLA standards, including overall punctuality and quality of service whilst assessing processes and systems that will enhance the ability to...
- £31k - £39k per annumEstimated...Providing timely and accurate assistance with day-to-day HR administration queries received through the HR email inboxes inline with the SLA whilst tackling ad-hoc tasks efficiently Plan, prepare and distribute employee communications that align to the organisations...PermanentOn-siteProbationary period
- £31k - £42k per annumEstimated...have obligations to cover a site for a full day. Day to Day • Ensure that the Contractual efficiently meets all the relevant KPI & SLA requirements. • Carry out electrical PPM and reactive works as required both in and out of hours (normal working hours 08:00 – 17:00)...Full-timeContractApprenticeship
