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£31k - £36k per annum
...Respond to maintenance requests and emergencies, resolving issues safely and within SLA targets across systems such as power supplies, lighting, alarms, motors, BMS controls and portable appliances. Carry out planned maintenance, statutory testing and reactive repairs,...SuggestedPermanent£40k per annum
...efficiently and effectively every day. What You’ll Be Doing Oversee all aspects of service delivery to ensure contractual, quality and SLA targets are consistently met. Act as the main point of contact for escalations, resolving issues quickly and maintaining strong...Suggested40 hours/weekNo agencyMonday to Friday£40k per annum
...work control) system, ensuring work/job sheets are completed within agreed timescales • Complete works to meet departmental targets, SLA’s & KPI’s • Collaborate with line-manager / team to deliver best practices and develop cost reduction / efficiency improvement initiatives...SuggestedPermanentFull-timeOn-siteFlexible hours- £27k - £35k per annumEstimated...capacity efficiently. Schedule out planned and reactive works when required using all tools available to ensure we achieve our contractual SLA's and KPI's measures. Customer Service Attend meetings with the team and client, in person and online. Provide information to our...SuggestedTemporaryShift workRotating shifts
Chevron Traffic Management
Nuneaton, Warwickshire10 days ago - £47k - £62k per annumEstimated...kept up to date and knowledge is shared between team members Ensure system uptime achieves strict KPIs Resolve incidents within SLA and KPI requirements Ensure that processes defined for the team are followed Participate in the on-call rota as required Perform...SuggestedPermanentFull-timeApprenticeshipOn-siteFlexible hoursRotating shifts
- £33k - £42k per annumEstimated...monitor the metrics to drive the day-to-day operations. Monitor and take actions to ensure correct reaction times as per the customers SLA ‘s. Support the day to day operational tasks as required. Leverage internal relationships to enhance business performance and...Suggested
ABB E-mobility
Coventry18 days ago £18k per annum
...in accordance with SOPs Take action that is appropriate to the nature of the FM query (e.g. clarifying straightforward contractual/SLA queries, referrals/escalation) Deal with complaints in accordance with SOPs Keep customers informed of developments, issues and delays...Suggested40 hours/weekApprenticeshipRemoteMonday to FridayShift work- £51k - £67k per annumEstimated...customer satisfaction. You’ll be key to ensuring that incidents, service requests, and change initiatives are delivered on time, within SLA, and to the highest standard. What You’ll Do Functional Consulting Lead the analysis, design, configuration, and...SuggestedFull-timeHybrid workingOn-siteRemote
£58k per annum
...lifecycle, variation and project works from inception to completion, including billing Control and govern third-party suppliers to ensure SLA compliance Drive continuous improvement across Quality, Cost, Delivery and Safety Act as an Authorised Person (LV, HV, water,...SuggestedFull-timeImmediate start- £22k - £26k per annumEstimated...- delivery of praise, rewarding good work with our schemes, alongside delivery of warnings, return to works & OTI's. Delivering on SLA's agreed with the client Administrative tasks and ensuring all systems are up to date Managing all queries from your allocated areas...SuggestedTemporary5 days/weekShift workWeekend workAfternoon shiftEarly shiftWeekday work
£40k - £43k per annum
...date ~ To oversee the management of the on-site CAFM and Concept systems and ensure all PPM and reactive tasks are completed within SLA. ~ Receiving client issues and resolving these issues effectively without disruption to business or compromising client relationships...SuggestedFull-timeShift workRotating shifts£40k per annum
...Planned Preventative Maintenance relating primarily to Mechanical Building Services Plant and System’s in-line with agreed programmes / SLA's in order to meet Client and Statutory Compliance. Maintenance, fault finding and repair of a range of mechanical plant, working to...SuggestedFull-timeOn-siteMonday to FridayFlexible hoursRotating shiftsNG Bailey
Birmingham21 days ago£26.5k per annum
...Responsibilities Ensure all supplier queries are resolved within 48 hours Process invoices accurately within the agreed 48-hour SLA Manage invoice rejections and support brands with the rejection process Reconcile supplier statements to maintain accurate records...SuggestedHybrid workingOn-siteLinnaeus
Solihull, West Midlands17 days ago- £24k - £31k per annumEstimated...- delivery of praise, rewarding good work with our schemes, alongside delivery of warnings, return to works & OTI’s. Delivering on SLA’s agreed with the client Proactively identify and record sales opportunities and growth potential for the wider business through daily...SuggestedTemporaryShift workNight shiftRotating shiftsDay shift
- £37k - £48k per annumEstimated.... Commercial awareness to ensure hours on jobs are not expensed due to non-productivity. Understand and respond to all customers SLA’s and KPI agreements, (Performance management). Responsible for logging onto and off client’s portals and platforms. Delivering a...SuggestedShift work
- £40k - £54k per annumEstimated...of mentoring a junior Business Analyst is an advantage. Ensure all work carried out is either a supported service within an agreed SLA or part of an approved project sanctioned by a product team. The above list of job duties is not exclusive or exhaustive and the post...Full-timeFlexible hours
£12.21 per hour
...places for the communities we serve to thrive. We're looking for a Cleaner who will deliver excellent service standards, while meeting SLA agreements and adhering to cleaning schedules. Contract: Boots Type: Permanent Hours: 6.25 hours per week Pay: £12.21...Long-term contractPermanentMonday to FridayFlexible hoursShift workMitie Cleaning & Hygiene Services
Birmingham24 days ago- £30k - £38k per annumEstimated...Work closely with clients via phone and email, ensuring issues are resolved effectively and customers are kept updated at all stages. SLA Management – Prioritise and manage tickets to meet contractual service levels. Documentation – Maintain accurate and up-to-date...Full-timeOn-siteImmediate start1 day/week
£28k per annum
...avoid delays where possible. Cases are managed in line with agreed SLAs and are functionally escalated to 3rd line, with sufficient SLA remaining. Skills & Experience: Experience in a customer facing technical support role. In depth understanding of system, applications...Full-timeHybrid workingOn-siteRemote£50k per annum
...activities across the residential site and providing on-call support as required. Key duties & Responsibilities Manage agreed KPI and SLA's alongside the Supervisor Arrange specialist sub-contractors Management of all reports/site log books (Working with the Contract...40 hours/weekPermanentMonday to Friday£45k - £55k per annum
...within agreed timeframes Produce high-quality investigation and liability reports Manage client expectations while delivering against SLA and KPI requirements Work closely with internal specialists to ensure claims are handled efficiently and accurately Take...Hybrid workingWork from homeFlexible hours- £25k - £33k per annumEstimated...shift Key Responsibilities Respond to queries from internal and external customers. Manage customer claims and support within SLA agreements and KPI reporting. Ensure compliance with customer requirements and engage with stakeholders. Monitor stock levels...Hourly payFull-timeFlexible hoursShift work
- £31k - £40k per annumEstimated...logging of incidents and service requests with the correct information severity and impact is critical to ensure service is restored within SLA which results in customer satisfaction and minimises the risk of service credits to the organisation. The service management...Full-timeRelocation5 days/weekFlexible hoursShift work
- ...documentation. · Work in accordance with mandatory, health, safety, compliance and environmental requirements. · Ensure contractual SLA and KPI’s are met. · Ensuring all work records are updated as needed via the CAFM system. · Consistently promote high standards...Part-time
- £25k - £34k per annumEstimated...have obligations to cover a site for a full day. Day to Day • Ensure that the Contractual efficiently meets all the relevant KPI & SLA requirements. • Carry out electrical PPM and reactive works as required both in and out of hours (normal working hours 08:00 – 17:00)...Full-timeApprenticeship
- £58k - £78k per annumEstimated...priorities and deadlines Proactive and self-motivated Key Performance Indicators (KPIs) Platform uptime and availability (per SLA targets) Incident response time for tooling issues Monthly health report delivery timeliness and quality Access review completion...Long-term contractImmediate startFlexible hours
- £42k - £56k per annumEstimated...Endpoint Privilege Management, CISCO FNC - firewall Management console, CISCO firepower & Fortigate ( remote access ) Monitor and Manage SLA for overall project and performance metrics such as incident response times and resolution rates to avoid penalty. Conduct regular SLA...PermanentOn-siteImmediate startRemoteRotating shifts
- .... Analyse data captured by the Nobi light when investigating incidents, building creative and evidence-based conclusions. Ensure SLA compliance, including first response within 1 hour during service windows. Customer & Partner Interaction Provide clear, empathetic...On-siteRemoteNight shiftRotating shiftsWeekend workAfternoon shiftEarly shift
£30.09k per annum
...all sortation and its performance against MI measurements. ~ Dependent on the area you work in, you will manage and control Client SLA’s, load presentation compliance, infeed targets, blockbuster targets, parcel presentation, manage and control mis-sorts and damages and...Shift work- ...documentation. Work in accordance with mandatory, health, safety, compliance and environmental requirements. Ensure contractual SLA and KPI’s are met. Consistently promote high standards through personal standards. Liaise with other departments, suppliers and other...Part-timeApprenticeship
