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- £38k - £49k per annumEstimated...Principles. Deliver an effective, efficient and friendly HR support service to the business, implementing and ensuring delivery against SLA’s where required. Support the team in delivery of the end-to-end employee lifecycle, driving efficiencies and improvements....SuggestedPermanentFull-timeHybrid workingFlexible hours
£75k per annum
...Senior DA Claims Analyst with strong DCA management experience. This would include due diligence and audit, but also agreements/contracts, SLA monitoring, and loss funds. Applicants should have either a traditional DA claims background or from claims operations background....SuggestedLong-term contractHybrid working- ...with strong internal talent pipelines Work closely with the wider People team to ensure services are delivered in line with agreed SLA’s and KPI’s Employee Relations and Policy · Lead and manage ER cases which are highly complex, ensuring consistent and legally compliant...SuggestedFull-timeFlexible hours
£30k per annum
...investigations into infrastructure solutions; owning escalations, problems and projects from an early stage through to completion whilst bearing SLA targets in mind. As the second line escalation point for all IT support queries you will work with the first line support team and...SuggestedHybrid workingRemoteRotating shiftsWeekend work£82.5k per annum
...Manage strategic supplier service performance in conjunction with operations and the business in line with contract commitments, KPI’s, SLA’s seeking to improve where possible. ● Supplier segmentation strategies and optimising the supply base. ● Re-negotiating legacy...SuggestedLong-term contractPermanentFull-timeTemporaryHybrid workingMonday to Friday3 days/week- £76k - £100k per annumEstimated...fast-paced Executive Care environment Balancing premium service delivery with operational KPIs such as productivity, handle time, and SLA adherence Building long-term relationships with Executive travellers through consistent, high-quality service Collaborating...SuggestedLong-term contractFull-timeRelocation packageOn-siteRemoteMonday to Friday3 days/week
£21k per annum
...the best solution and product is sourced ~Defining to each business customer the manufacturing process and lead time and committing to SLA’s ~Undertaking rigorous daily order management to ensure smooth processing to meet committed deadlines for each customer ~Constantly...SuggestedPermanentFull-timeMonday to Friday- ...including the Head of IT and Digital Services. Monitoring and managing IT and Digital supplier delivery of contracts by managing KPI’s and SLA performance. Escalation by Business areas for non delivery or performance. Implementing and delivering on service improvements within...SuggestedFull-timeInterimImmediate start
- ...undertaken. Services new build GRT’s across allocated primary and secondary platforms with support from others when required. GRT SLA breach management – monitors and manages GRT queue to ensure customer satisfaction. Carries out all build work to the agreed...SuggestedFull-timeOn-site
- £36k - £45k per annumEstimated...improve performance, supportability and overall service quality. Providing second and third line support, working within agreed SLA structures to resolve or escalate issues appropriately. Delivering tasks in line with the project plan, including...SuggestedPermanentFull-timeFlexible hours
- £33k - £42k per annumEstimated...issues automatically. Handle internal client requests and inquiries, ensuring transparent support and leading communication on any SLA breaches. Assist in the onboarding of new datasets, validation rules, and user interface improvements, as well as participate in testing...SuggestedRemote job
£25.5k - £28k per annum
...faults across wireless and fibre networks Replace or repair faulty equipment in live environments Support reactive maintenance within SLA targets Escalate complex issues to NOC / Technical Engineering teams Health, Safety & Compliance Operate safely at height (...SuggestedRemote jobPermanentFull-timeMonday to FridayRotating shifts- £23k - £30k per annumEstimated...and maintain SOPs and knowledgebase articles Identify and implement improvements to Service Desk processes Support achievement of SLA and KPI targets Promote security awareness and highlight potential risks to users Who You'll Work With You'll...SuggestedFixed-term contractOn-siteMonday to Friday
£50k - £55k per annum
...environment builds and deployment. As the Lead Applications Support Engineer you will ensure the resolution of incidents within agreed SLA's with continuous improvement in mind. You will apply advanced problem-solving skills to recreate, debug, identify, and resolve complex...SuggestedLong-term contractHybrid working£45k - £90k per annum
...Scotland and the North East of England. For this role, you will be tasked with managing the relationships with clients through delivery of SLA's and achieving set KPI's. As well as this, you will be expected to have proactive interaction with both the client, and the broker...SuggestedFull-time- £36k - £47k per annumEstimated...maximising utilisation and profitability Optimise internal and external volume ensuring logistical and geographical sense Monitor KPI, SLA’s and customer reporting Develop and maintain train schedules and traffic plans in line with operational requirements Monitor...
- ...systems, network connectivity, and software applications Understanding of service processes and familiarity with best practices and SLA requirements Proficiency in using support tools like Jira, Teams or similar platforms Strong communication skills for interacting...Hybrid workingOn-siteRemoteFlexible hours
£42.91k per annum
...Provide daily line management to a team within logistics and administration. Manage Administration functions at the NDC to meet SLA requirements. Deliver a cost effective service to the Prison Service within agreed budgets. Manage Logistics team activities including...PermanentFull-timeHybrid workingOn-site5 days/weekFlexible hoursShift workNight shift- ...from agents. Lead Capture Log: Timely escalation of community-driven leads (dates, budgets, inquiries) within the one-business-day SLA. Segmented Reporting: Daily maintenance of Sprout Social tags to ensure clear distinction between client-owned and agency-owned content...PermanentFull-timeTemporaryRemote5 days/week1 day/week
- £43k - £56k per annumEstimated..., or mid‑/long‑term technology investment strategies. Certifications in Agile, SAFe, ITIL, or cloud/security technologies. KPI / SLA definition and monitoring Proven experience in advisory roles involving senior client stakeholders or C‑level audiences. Experience...Long-term contractHybrid working
- £51k - £66k per annumEstimated...execution of contracted O&M services for industrial effluent, wastewater treatment plants, and AD at client sites. The role focuses on SLA adherence, regulatory compliance, client satisfaction, cost control, and performance optimisation across one or multiple O&M contracts....PermanentShift work
£25.5k per annum
...environment, potentially moving between different workloads Working through statements and agreements, ensuring these are processed within SLA requirements. Once trained, work our GDPR cases, responding to SARs from our customers. What we expect from you Delivering...PermanentHybrid workingOn-siteMonday to Friday£24.23k per annum
...existing IT tickets to end users when requested. · Chasing approvals and process on open requests. · Escalating unresolved or breached SLA issues to senior team members when necessary. · Provide IT support such as reboots, password resets, Creation of user accounts,...£22 per hour
...arrangements. To design and facilitate new incoming utility arrangements.. 6. To assist the Area Engineer in the preparation of ‘Service Level Agreements’ (SLA’s) with clients and participate in the preparation of work packages to meet the requirements ofsuch SLA’s....Full-timeImmediate start- £34k - £45k per annumEstimated...monthly remittances with amounts paid or received. To raise and follow up with handler/broker on any unmatched cash items – 10 day SLA Dealing with internal referrals and queries. Process payments received from clients in accordance with company procedures. Reconciliation...PermanentFull-timeCasual workOn-site
- £40k - £51k per annumEstimated...correctly and where resolution is not possible, escalated to 2nd/3rd line support analysts thus facilitating meeting Service Level Agreements (SLA’s) To provide 1st line IT Support ensuring incidents/requests are logged correctly and where resolution is not possible, escalated...Flexible hours
- ...; Support the QA process to ensure high quality client reports are delivered in accordance with applicable Service Level Agreement (SLA); Any other appropriate job duties in line with the associated skill and experience of the post holder. Skills & Experience Required...Hybrid working
- ...required standard. Reactive Maintenance & Fault Finding Diagnose faults across both HVAC and gas systems, completing repairs within SLA requirements. Minimise downtime through effective troubleshooting and first-time fix focus. Escalate complex issues to the helpdesk or...Long-term contractRotating shifts
- £51k - £69k per annumEstimated...Onboarding · Offboarding · Security Clearance (SC) and Vetting Management · Contract, Supplier documentation · Management of the SLA’s in the ticketing system to ensure that we have initiate onboarding checks and Security Clearance (DBS, BPSS, SC, etc.) for all staff,...PermanentFull-timePart-timeOn-siteWork from homeFlexible hours
£52k - £54k per annum
...attending review meetings and managing expectations Oversee P&L responsibility, including budgeting, forecasting and cost control Drive SLA/KPI performance and implement continuous improvement strategies Manage subcontractors and supply chain performance Requirements...40 hours/weekPermanentHybrid workingMonday to Friday