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- £24k - £32k per annumEstimated...via tickets, email, and telephone calls. Ensuring all issues/concerns raised are then categorised correctly and resolved within our SLA. Escalating issues to 2nd / 3rd line support, and other departments where necessary. Troubleshooting and verifying issues raised....SuggestedFull-timeHybrid workingOn-siteRemoteMonday to FridayRotating shiftsAfternoon shiftEarly shift
- £32k - £42k per annumEstimated...& special events as required, often with short notice and in accordance with internal processes, action an appropriate response within SLA’s. Liaison with central technical team, identifying risks, improvements, and enhancements to both the vehicle and customer experience...SuggestedRemote jobLong-term contractPermanentFull-timeTemporaryOn-site
£40k per annum
...for sickness and Annual leave. To work with the Hard Services Manager to ensure that the day to day operation meet's the contract SLA's and KPI's and the periodic auditing of all documentation completed. carry out PPM's to all related tasks within competency and skill...Suggested40 hours/weekLong-term contractPermanentFull-timeMonday to FridayFlexible hoursG4S Technology
London29 days ago- ...required standard. Reactive Maintenance & Fault Finding Diagnose faults across both HVAC and gas systems, completing repairs within SLA requirements. Minimise downtime through effective troubleshooting and first-time fix focus. Escalate complex issues to the helpdesk or...SuggestedLong-term contractRotating shifts
£350 - £400 per day
...compliance, and query/SRNI resolution. Provide structure, controls, and cross functional alignment. Core Deliverables RACI clarity, SLA definition, control gate design, backlog reduction, process mapping, capability uplift, and cross functional governance. Key...SuggestedFull-timeHybrid working- ...confidence of the client and team and be a leader of innovation. Key Duties Manage all technical issues. Manage agreed KPI and SLA’s. Responsible for managing the company’s H&S and environmental performance on site. Plan and implement building shutdowns and...Suggested
£35k - £40k per annum
...service levels, quality control and lead times are to the highest standards. - Analysing supplier spends and performance against agreed SLA's to identify improvement opportunities and maximise relationships. - Coordinating with key stakeholders during new product launches...SuggestedPermanentFull-timeHybrid working- £39k - £51k per annumEstimated...required level Oversee the conduct of contractors on site; monitoring the implementation & performance of tasks allocated, including SLA dependencies Essential experience of the Building Services Engineer: Proven experience as a Mechanical & Electrical...SuggestedPermanentFull-timeRotating shifts
- £38k - £49k per annumEstimated...issues automatically. Handle internal client requests and inquiries, ensuring transparent support and leading communication on any SLA breaches. Assist in the onboarding of new datasets, validation rules, and user interface improvements, as well as participate in testing...SuggestedRemote job
- £41k - £55k per annumEstimated...where necessary. They will also support the Director and Banking Managers in the management of Hotel Banking Service Level Agreements (SLA’s), providing input to support development, refinement and ongoing monitoring ensuring that agreed service delivery metrics are met /exceeded...SuggestedRemote
£52k - £54k per annum
...attending review meetings and managing expectations Oversee P&L responsibility, including budgeting, forecasting and cost control Drive SLA/KPI performance and implement continuous improvement strategies Manage subcontractors and supply chain performance Requirements...Suggested40 hours/weekPermanentHybrid workingMonday to Friday- £45k - £59k per annumEstimated...readiness while working closely with business partners and client stakeholders to deliver high-quality outcomes. You will be accountable for SLA and KPI achievement, financial management, supplier coordination, and service governance. From managing major incidents and escalations...SuggestedPermanentFull-timeFlexible hoursNight shiftRotating shifts
£22 per hour
...arrangements. To design and facilitate new incoming utility arrangements.. 6. To assist the Area Engineer in the preparation of ‘Service Level Agreements’ (SLA’s) with clients and participate in the preparation of work packages to meet the requirements ofsuch SLA’s....SuggestedFull-timeImmediate start£32k per annum
...at all times Introduction of best practice initiatives as outlined by the Director Ensure contractual fulfilment in line with KPI/SLA for the site. Attend monthly reviews with the Director Op’s level client contacts ensuring detailed actions/notes are captured....Suggested40 hours/weekFull-timeFlexible hours£15.94 per hour
...Responsibility for the operational performance of the allocated business in relation to overall targets set, ensuring compliance with SLA's & KPI's To maintain and promote the Mitie brand and reputation by providing an industry leading security provision. Support the...SuggestedImmediate startProbationary periodFlexible hoursMitie
Chester, Cheshire15 days ago- £51k - £66k per annumEstimated...execution of contracted O&M services for industrial effluent, wastewater treatment plants, and AD at client sites. The role focuses on SLA adherence, regulatory compliance, client satisfaction, cost control, and performance optimisation across one or multiple O&M contracts....PermanentShift work
- £28k - £37k per annumEstimated...Operations Manager’s absence during your shift. You will assist the team with daily, weekly and monthly reporting, including KPI and SLA performance, and analysis. You will plan, manage and adjust resource levels to meet operational requirements and budgetary targets...Full-timeOn-siteShift work
Dr. Martens plc
Wellingborough, Northamptonshire28 days ago - £37k - £49k per annumEstimated...client requirements Lead and support damage claims, from accident through to transit damage resolution Produce and present KPI and SLA reporting for internal and external stakeholders Maintain daily operating controls to support revenue trending, planning, and...Full-time
- £89k - £118k per annumEstimated...procurement policy, DOA, and internal controls. Supplier Management Track contractor performance, safety metrics, quality results, and SLA/KPI compliance. Implement corrective actions and continuous improvement plans. Maintain accurate supplier data, rate sheets, and...Full-timeHybrid working
World Fuel Services
London14 days ago - £34k - £45k per annumEstimated...Spaces Osterley Campus, including maintenance activities and management of physical spaces, ensuring they are safe, functional and meet SLA/KPI standards.About the role What you'll do: Conduct daily walks of all relevant buildings across the campus, ensuring overall...PermanentFull-time
£80k per annum
...include the following: Manage all technical issues across the building in relation to ongoing project works. Manage agreed KPI and SLA’s. Responsible for managing the company’s H&S and environmental performance on site. Plan and implement shutdowns. Management...Ongoing contractPermanent- ...awards through our internal comms platforms Support the wider People team when required Monitor and respond to mailboxes within our SLA timeframes Run and distribute reports, this will include setting them up and maintaining reports, – Proactively looking for ways to...Apprenticeship
Hollywoodbowlgroup
Hemel Hempstead, Hertfordshire24 days ago - ...undertaken. Services new build GRT’s across allocated primary and secondary platforms with support from others when required. GRT SLA breach management – monitors and manages GRT queue to ensure customer satisfaction. Carries out all build work to the agreed...Full-timeOn-site
- £40k - £53k per annumEstimated...fast-paced Executive Care environment Balancing premium service delivery with operational KPIs such as productivity, handle time, and SLA adherence Building long-term relationships with Executive travellers through consistent, high-quality service Collaborating...Long-term contractFull-timeRelocation packageOn-site3 days/week
£21k per annum
...the best solution and product is sourced ~Defining to each business customer the manufacturing process and lead time and committing to SLA’s ~Undertaking rigorous daily order management to ensure smooth processing to meet committed deadlines for each customer ~Constantly...PermanentFull-timeMonday to Friday£50k - £55k per annum
...environment builds and deployment. As the Lead Applications Support Engineer you will ensure the resolution of incidents within agreed SLA's with continuous improvement in mind. You will apply advanced problem-solving skills to recreate, debug, identify, and resolve complex...Long-term contractHybrid working- ...include but are not limited to the following: Management of client expectations for the priority of support issue following strict SLA's e.g. P1, P2, P3. Offering activities of technical assistance to the key users in charge of the deployment of the solution on every...Shift work
- £27k - £34k per annumEstimated...replacing of client hardware •Supporting updates and/or roll-outs for client applications (training of users as needed) •Working to SLA’s •Prioritising and managing multiple open tickets •Establishing good working relationships with clients You will also; •Take details...PermanentFull-timeHybrid workingOn-siteNight shift1 day/week
- ...including the Head of IT and Digital Services. Monitoring and managing IT and Digital supplier delivery of contracts by managing KPI’s and SLA performance. Escalation by Business areas for non delivery or performance. Implementing and delivering on service improvements within...Full-timeInterimImmediate start
- £51k - £69k per annumEstimated...Onboarding · Offboarding · Security Clearance (SC) and Vetting Management · Contract, Supplier documentation · Management of the SLA’s in the ticketing system to ensure that we have initiate onboarding checks and Security Clearance (DBS, BPSS, SC, etc.) for all staff,...PermanentFull-timePart-timeOn-siteWork from homeFlexible hours
