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- £37k - £49k per annumEstimated...reporting inputs, and coordination with SMEs and regulators. KEY ACCOUNTABILITIES Project management, to include: Manage delivery of SLA work packages (scope, schedule, cost, risk) Develop and maintain governance and delivery plans Coordinate with SMEs on safety case...SuggestedFull-timeNo agencyHybrid workingFlexible hours
- ...and ticket queues used for accounts payable support Categorise, prioritise, and assign tickets according to urgency, complexity, and SLA targets Collaborate with other teams (e.g. Triage, Duty Office, Open Destinations, Accounts Receivable) to resolve cross-functional...SuggestedWeekly payHybrid workingOn-siteFlexible hours
£60k per annum
...reports, to provide insightful and intelligent recommendations Facilitate recovery, following the resolution of incidents Work to SLA’s and KPI’s Document and close resolved security incidents according to agreed procedures This is an exceptional chance to join...SuggestedHybrid working- £24k - £31k per annumEstimated...needed Make sure service and customer demand is met to a high standard and within an agreed turn-around time - service level agreement (SLA) Participate in initiatives that help improve our customer service, processes, and procedures Liaise closely with other teams to...SuggestedFull-timeHybrid workingOn-siteMonday to WednesdayMonday to FridayFlexible hoursShift workWeekend work
Zopa Bank
Manchester6 days ago - £85k - £112k per annumEstimated...the Executive team Drive service transformation projects that improve efficiency and client outcomes Monitor client sentiment and SLA performance to identify and resolve emerging risks Reduce cancellations and attrition through root–cause analysis and cross–team...Suggested
£50k - £55k per annum
...environment builds and deployment. As the Lead Applications Support Engineer you will ensure the resolution of incidents within agreed SLA's with continuous improvement in mind. You will apply advanced problem-solving skills to recreate, debug, identify, and resolve complex...SuggestedLong-term contractHybrid working- ...issues over the phone, via the IT hub system and during face-to-face bookings - Update and manage incidents through the system within SLA, performing initial triage to resolve requests without escalation where possible - Deliver technical support across platforms,...SuggestedPermanentApprenticeshipHybrid workingMonday to FridayFlexible hours
£12.71 per hour
...delivery bookings using the Open Dock and JC booking diary systems. Ensure inbound products are put away promptly and meet customer SLA expectations. Check inbound loads for accuracy, report damage, and investigate discrepancies before escalating to Inventory. Verify...SuggestedPermanentFlexible hoursShift work- £25k - £32k per annumEstimated...contracted and agreed Service Quality measures such as SLAs, KPIs or CSATs to evidence high quality of service delivery ~ Contribute to SLA Breach Monitoring and applying appropriate interventions to avoid breaches where needed ~ Plan and execute Return-to-green plans...SuggestedFull-timePart-timeOn-siteWork from homeFlexible hours
£24.9k per annum
...in accordance with SOPs Take action that is appropriate to the nature of the FM query (e.g. clarifying straightforward contractual/SLA queries, referrals/escalation) Deal with complaints in accordance with SOPs Keep customers informed of developments, issues and delays...SuggestedApprenticeshipOn-siteMonday to Friday£28.5k per annum
...set against Key Performance Indicators (KPI's): Reducing external contractor call-outs fees, meeting pre-set Service Level Agreements (SLA's), preventative maintenance management, feedback and building compliance. Holidays – Holidays are paid on a pro-rata basis which is...SuggestedLong-term contractPermanentMonday to Friday£50k - £55k per annum
...working closely with Software Development, Product, or Technology teams. Strong understanding of service management principles, KPIs, SLA management, and operational performance monitoring. Excellent communication and stakeholder management skills, with the ability to...SuggestedPermanentHybrid working- ...repeat tasks to improve efficiency and reduce errors. We will have you troubleshoot and support the O365 and MDM team to achieve BAU SLA commitments. We will have you produce working documentation and HLDs for toolsets or service configurations. We will have you...SuggestedOn-site
Hays Technology
Manchester5 days ago £55k per annum
...across the contracts Lead and support engineering teams and subcontractors Ensure all PPM and reactive maintenance is completed to SLA/KPI standards Maintain strong client relationships and provide regular operational updates Ensure compliance with statutory...SuggestedPermanentMonday to Friday- £46k - £59k per annumEstimated...Maintain process documentation and ensure consistent execution across EMEA entities and languages/cultures typical of SSC environments. SLA/KPI Management & Performance Reporting Own delivery against SLAs and track KPI performance (backlog, cycle time, first‑time‑right,...SuggestedFull-timeOn-site
£12.71 per hour
...places for the communities we serve to thrive. We're looking for a Cleaner who will deliver excellent service standards, while meeting SLA agreements and adhering to cleaning schedules. Hourly Rate of Pay: £12.71 Contract Type: Permanent Type of Employment: Part...Hourly payLong-term contractPermanentFull-timePart-timeFlexible hours£39.96k - £48.12k per annum
...conduct service and repairs of ultrasound equipment both at The Christie and at other sites across North West England which are covered by SLA agreements and service contracts. The successful candidate will support the training of junior staff within Christie Medical Physics...Ongoing contractFull-timeVisa sponsorshipSkilled worker visa- ...Ensure client finance SOPs and templates are being followed and they are working · Support with tracking and adherence of client KPI and SLA's relating to finance · Support with data pulling requirements for client needs such as QBR reporting · Raise and tracking...Fixed-term contractOn-siteRemote
£50k - £55k per annum
...coverage and reduce noise Manage and mentor Tier 1–2 analysts, supporting development and technical growth Ensure ticket quality, SLA adherence, and high service standards across SOC operations Support onboarding of new customers into monitoring and detection...Full-timeHybrid workingOn-site- £34k - £44k per annumEstimated...producing accurate data on time, as per the T&C’s of the Credit Insurance Policy Proactively resolve Customer disputes within department SLA’s Work in partnership with your AR counterpart in managing your ledger – control Customer deductions and debit notes, support cash...Full-timeOn-siteProbationary period
- £61k - £78k per annumEstimated...accountants. GFS Performance Reporting Develop and maintain GFS operational KPI dashboards covering reconciliation completion rates, SLA performance, open items ageing and process tower throughput. Track and report on GFS optimisation and improvement initiatives....Long-term contractFixed-term contractHybrid working
- £33k - £42k per annumEstimated...financial crime cases, alongside customer interactions to ensure full compliance with regulatory standards and internal risk appetite. SLA & Quality Oversight : Monitoring and assessing adherence to Service Level Agreements (SLAs) to ensure timely risk mitigation without...On-site
- ...line with internal processes. Issue Invoices & manage any aged debt. Ensure fees are recorded internally in line with processes and SLA. Compliance Adhere to FCA regulations in accordance with our compliance procedures. With Compliance Department assistance,...Ongoing contractOn-site
- £30k - £39k per annumEstimated...issues, sharing clear findings with the relevant departments. Support locked location/stock investigations, Discrete cancellations to SLA, Customs and Returns inventory queries, and the 3PL retrieval process with accurate records. Do you have what it takes?: Our...Full-timeRotating shifts
£25.47k per annum
...applicable Receive incoming alarm activations and respond in line with NSI false alarm management guidelines Produce and maintain daily SLA reporting Assist with quotations and operational support activities where required Support engineers with day-to-day...PermanentFull-timeOn-siteWork from home- £29k - £38k per annumEstimated...solutions in place. Ensure the customer holds the company in high esteem, which is depicted by high customer satisfaction ratings/ SLA’s. Qualifications Proven experience within Transport & Logistics Industry. Vast experience within a similar or an Account...Long-term contractPermanentFull-timeTemporaryOn-siteImmediate startMonday to Friday
£12.71 per hour
...communities we serve to thrive. We're looking for a Cleaner – Healthcare who will deliver excellent service standards, while meeting SLA agreements and adhering to cleaning schedules. Contract: Permanent Type: Part time Hours: 15 hours per week Shift...Hourly payPermanentPart-timeShift workMitie
St. Helens, Merseyside4 days ago- ...invoice processing in the Purchase to Pay (P2P) process in line with the service specification outlined in the Service Level Agreement (SLA) and internal procedures. What you will be doing Purchase to Pay (P2P): To organise your own workload and ensure outputs are...Fixed-term contractOn-siteMonday to Thursday
- £29k - £38k per annumEstimated...replacing of client hardware • Supporting updates and/or roll-outs for client applications (training of users as needed) • Working to SLA’s • Prioritising and managing multiple open tickets • Establishing good working relationships with clients You will also; •...PermanentFull-timeHybrid workingOn-siteNight shift
- £46k - £60k per annumEstimated...replacing of client hardware ~Supporting updates and/or roll-outs for client applications (training of users as needed) ~Working to SLA’s ~Prioritising and managing multiple open tickets ~Establishing good working relationships with clients You will also; ~Take details...PermanentFull-timeHybrid workingOn-siteNight shift1 day/week
