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- £47k - £63k per annumEstimated...communicated by the Engineering Team. Ensure the team and Specialist Vendors comply with the contractual service level agreements (SLA's). Key operator of the Corrigo CMMS system, ensuring that MEP PPM, Reactive and Corrective Work Orders/Tasks are accurately completed...SuggestedFull-timeImmediate startMonday to FridayNight shiftRotating shifts
- £23k - £29k per annumEstimated...coordinators and maintain consistent service standards Keep compliance records, job statuses and performance data up to date Assist with SLA, KPI and service delivery reporting What we’re looking for: Experience in maintenance scheduling, planning, FM coordination or a...SuggestedFull-timeMonday to Friday
- £39k - £51k per annumEstimated...Complete all statutory and non-statutory PPM in accordance with annual PPM planners and task instruction sets and customers SLA's & RPI's. Experience of using CAFM systems to complete reactive and PPM tasks in line with our SLA's & KPl's. Ensure...Suggested40 hours/weekPermanentFull-time
EQUANS SERVICES LIMITED
Manchester18 days ago - ...documentation. · Work in accordance with mandatory, health, safety, compliance and environmental requirements. · Ensure contractual SLA and KPI’s are met. · Ensuring all work records are updated as needed via the CAFM system. · Consistently promote high standards...SuggestedPart-time
- £41k - £54k per annumEstimated...logistics and banking details. Liaise directly with internal teams and external vendors to resolve invoice queries within the agreed 3-day SLA. Contribute to achieving Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) for the FSSC and PTP functions....SuggestedPermanentFull-time
- ...keeping line management informed. Ensure within your role as an individual or member of the Front of House team you meet any targets/SLA/KPI set by the Airline(s) or PrimeFlight UK Ensure a record of any incidents/accidents involving customers, staff, equipment &...SuggestedImmediate startShift work
£18k per annum
...in accordance with SOPs Take action that is appropriate to the nature of the FM query (e.g. clarifying straightforward contractual/SLA queries, referrals/escalation) Deal with complaints in accordance with SOPs Keep customers informed of developments, issues and delays...Suggested40 hours/weekApprenticeshipRemoteMonday to FridayShift work- £72k - £94k per annumEstimated...driven team that values outcomes, not egos. Be heard — we love improvement ideas and welcome your input. How We Measure Success SLA performance: timely response and resolution rates. CSAT: positive user satisfaction scores. Collaboration: feedback and...SuggestedFull-timeHybrid workingOn-siteRemoteFlexible hours
Zopa Bank
Manchester8 days ago £47k - £53k per annum
...influencing business leaders using expertise and well-developed communication skills. Able to set report and lead a team to achieve agreed SLA and KPIs. Ability to clearly performance manage staff in a Finance environment. Desirable Criteria: Experience of Working in a...SuggestedWeekly payPermanentFull-timeTemporaryFixed-term contractSelf-employedSeasonalHybrid workingOn-siteFlexible hours- £89k - £120k per annumEstimated...are being met. Review regional performance metrics / key SLAs to ensure the appropriate service levels are being met; Lead quarterly SLA and performances review meetings and escalate to the global team as needed. Support the Global Team by identifying potential...SuggestedFull-timeInterimHybrid workingOn-siteRemote
- £23k - £31k per annumEstimated...assessment A full clean driving licence Desired, certs – City Guilds, IPAF, PASMA. Knowledge of maintenance software & FM systems, SLA’s etc. Knowledge of BMS. (Building management systems) not essential as training is provided Knowledge of building systems &...Suggested
- £38k - £51k per annumEstimated...Key Responsibilities Act as the electrical Authorised Person (AP) Respond to breakdown maintenance requests within SLA Maintain and inspect UPS systems, generators, and commercial installations Apply risk-focused maintenance strategies for critical...SuggestedFull-time
CBRE
Bury, Greater Manchester17 days ago £70k - £80k per annum
...speed. · Embed automation and predictive analytics into support workflows to eliminate recurring issues. · Deliver performance to SLA and quality standards · Build and mature operational frameworks, playbooks and escalation pathways · Partner with Technology to identify...SuggestedLong-term contractHybrid workingRemote- £42k - £56k per annumEstimated...landscape Providing senior-level support and leadership across the internal IT Service Desk Managing internal stakeholders, including SLA/KPI reporting and project ownership Leading supplier relationships and internal delivery activities Supporting and delivering...SuggestedLong-term contractFull-timeHybrid workingOn-siteFlexible hours
£40k - £70k per annum
...support in accordance with IT policies and procedures Resolve all owned incidents and requests in line with Service Level Agreements (SLA) Escalate incidents that require higher-level management input Facilitate access management requests to manage user access...SuggestedFull-timeRemoteInvestigo
Manchester7 days ago- £42k - £56k per annumEstimated...technical team. · Support the Chief Technical officer in scoping customer projects. · Delivery of all IT services to meet service targets. SLA’s /OLA’s To be successful in this role: • Have proven experience of managing and leading teams • Have experience of developing a...
- £47k - £64k per annumEstimated...AI agents to deliver against Underwriting targets Personally review referrals, when necessary, to ensure the team remains within SLA Present key MI to the leadership team on a regular basis, alongside plans of how to continually improve performance Work closely...Full-timeHybrid workingFlexible hours
- £51k - £67k per annumEstimated...customer satisfaction. You’ll be key to ensuring that incidents, service requests, and change initiatives are delivered on time, within SLA, and to the highest standard. What You’ll Do Functional Consulting Lead the analysis, design, configuration, and...Full-timeHybrid workingOn-siteRemote
£24.23k per annum
...existing IT tickets to end users when requested. · Chasing approvals and process on open requests. · Escalating unresolved or breached SLA issues to senior team members when necessary. · Provide IT support such as reboots, password resets, Creation of user accounts,...- £25k - £32k per annumEstimated...sending them to customers. Deal with billing queries received from customers customers and internal stakeholders as per the agreed SLA to provide good customer service. Attend customer meetings to resolve billing queries and/or set up customer portals. Review new...Long-term contractFull-timeOn-siteFlexible hours
- £38k - £51k per annumEstimated...Focused on delivering brilliant basics measured by Leading Indicators of Success Renewal forecast coverage at 100% 80% commit rate SLA compliance Account & Relationship Management: Manage Tier 3 and 4 accounts with a partnering approach Conduct and track...Full-timeOn-siteFlexible hours
- ...Support the Service Desk with all daily activities acting as supportive resource to manage workflow peaks to safeguard operational KPI’s and SLA’s. · Collaborate with Service Ops Jeopardy Lead to drive technical support between Service Operations, field engineer resource and...Rotating shifts
- £51k - £67k per annumEstimated...information and business needs to build category plans and strategic sourcing activities Meet established Service Level Agreements (SLA's) for responding to customer requests, ensuring efficient processing of new agreements and supporting enterprise growth YOU MUST...Full-timeHybrid working
ADI Global
Manchester13 days ago - ...Mortgages products, criteria, process and USPs to be able to assess enquiries, produce terms and progress these into applications within SLA’s. Work alongside the regional field BDM to manage intermediaries within the region in order to maximise sales opportunities....
- £45k - £58k per annumEstimated...Key operator of the Corrigo CMMS system ensuring that MEP PPM Reactive and Corrective Work Orders/Tasks are accurately completed within SLA. Monitoring progress throughout the week to ensure compliance with expected outputs from your team. Accurate completion of all...Full-timeImmediate startMonday to FridayNight shiftRotating shifts
£50k - £55k per annum
...environment builds and deployment. As the Lead Applications Support Engineer you will ensure the resolution of incidents within agreed SLA's with continuous improvement in mind. You will apply advanced problem-solving skills to recreate, debug, identify, and resolve complex...Long-term contractHybrid working- £24k - £31k per annumEstimated...needed Make sure service and customer demand is met to a high standard and within an agreed turn-around time - service level agreement (SLA) Participate in initiatives that help improve our customer service, processes, and procedures Liaise closely with other teams to...Hybrid workingOn-siteMonday to FridayMonday to WednesdayFlexible hoursShift workWeekend work
Zopa Bank
Manchester17 days ago £35k - £48k per annum
...build and maintain effective broker relationships by offering a high level of customer service , trading and delivering renewals within SLA's . Work closely and effectively with your team and team manager, to create and develop the new Manchester Centre of Excellence....Full-timeHybrid workingOn-site£12.21 per hour
...delivery bookings using the Open Dock and JC booking diary systems. Ensure inbound products are put away promptly and meet customer SLA expectations. Check inbound loads for accuracy, report damage, and investigate discrepancies before escalating to Inventory. Verify...PermanentMonday to FridayMonday to WednesdayFlexible hoursShift work- £87k - £114k per annumEstimated...including customer delivery, support, field operations, logistics, and network operations. Drive improvements in customer experience, SLA performance, and operational KPIs. Build scalable, standardised processes and implement 24/7 proactive support capabilities....PermanentOn-site
