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£24.23k per annum
...existing IT tickets to end users when requested. · Chasing approvals and process on open requests. · Escalating unresolved or breached SLA issues to senior team members when necessary. · Provide IT support such as reboots, password resets, Creation of user accounts,...Suggested- ...from agents. Lead Capture Log: Timely escalation of community-driven leads (dates, budgets, inquiries) within the one-business-day SLA. Segmented Reporting: Daily maintenance of Sprout Social tags to ensure clear distinction between client-owned and agency-owned content...SuggestedPermanentFull-timeTemporaryRemote5 days/week1 day/week
£50k - £55k per annum
...environment builds and deployment. As the Lead Applications Support Engineer you will ensure the resolution of incidents within agreed SLA's with continuous improvement in mind. You will apply advanced problem-solving skills to recreate, debug, identify, and resolve complex...SuggestedLong-term contractHybrid working£13.45 per hour
...places for the communities we serve to thrive. We're looking for a Cleaner who will deliver excellent service standards, while meeting SLA agreements and adhering to cleaning schedules. Contract: Permanent Type: Full-Time Hours: 37.5 hr p/w Pay: £13.45 per hr...SuggestedPermanentFull-timeFlexible hoursMitie
Manchester14 days ago£28.84k per annum
...Complaints Sourcebook requirements. Ensuring complaints are acknowledged promptly in line with FCA requirements and internal procedures and SLA's. Undertaking investigative work in order to produce a formal response to each complaint. Issuing final response letters in...SuggestedFull-timeSummer workCasual workHybrid workingOn-site- £57k - £76k per annumEstimated...AI agents to deliver against Underwriting targets Personally review referrals, when necessary, to ensure the team remains within SLA Present key MI to the leadership team on a regular basis, alongside plans of how to continually improve performance Work closely...SuggestedHybrid workingFlexible hours
£75k per annum
...journeys and messaging • Design multi-touch nurture journeys for cold, warm, and hot leads • Implement lead scoring, routing, and SLA alignment with Seller Onboarding / BD teams • Manage deliverability, list health, cadence, and continuous optimisation of messaging and...SuggestedFull-timeHybrid workingOn-siteShift work£35k - £48k per annum
...build and maintain effective broker relationships by offering a high level of customer service , trading and delivering renewals within SLA's . Work closely and effectively with your team and team manager, to create and develop the new Manchester Centre of Excellence....SuggestedHybrid workingOn-site- £41k - £55k per annumEstimated...Complete all statutory and non-statutory PPM in accordance with annual PPM planners and task instruction sets and customers SLA's & RPI's. Experience of using CAFM systems to complete reactive and PPM tasks in line with our SLA's & KPl's. Ensure...Suggested40 hours/weekPermanentFull-time
EQUANS SERVICES LIMITED
Manchester25 days ago - £28k - £36k per annumEstimated...Accessories Sales Manager and the Warehouse and Logistics Manager, to ensure that agreed levels of customer service are maintained and all SLA’s are adhered to. Constantly monitor the quality of customer service, utilising all relevant market intelligence. Handle...SuggestedPermanentFull-time
£25k - £28.75k per annum
...with unclear debt paths. Reduced financial exposure through proactive tender‑risk reviews. Credit bureau queries resolved within SLA. Achievement of agreed objectives with improving KPIs. What you need to have already done to be right for this role ~2+ years in...SuggestedPermanentFull-timeHybrid workingOn-site- £45k - £59k per annumEstimated...needs • Support O&M field labour activities when required • Ensure service activities are recorded accurately and completed within SLA What we look for Must-Haves: • Strong organisational and coordination skills • Customer‑focused mindset with good communication...SuggestedFull-time
£32.39k per annum
...Train, coach, and develop the team through regular 1-2-1’s and Personal development plans (PDP’s) Monitor Service Level Agreements (SLA’s) ensuring that messages and ‘cases’ are responded to within the agreed timeframe and closed. Ensure all correspondence issued to online...SuggestedPermanentFull-timeWork from home- £38k - £51k per annumEstimated...Key Responsibilities Act as the electrical Authorised Person (AP) Respond to breakdown maintenance requests within SLA Maintain and inspect UPS systems, generators, and commercial installations Apply risk-focused maintenance strategies for critical...SuggestedFull-time
CBRE
Bury, Greater Manchester24 days ago - £40k - £54k per annumEstimated...accounts. Using various payment methods our teams prepare, check and release payments in numerous currencies ensuring all cut-offs and SLA’s are met. You must be prepared to operate flexibly as part of the wider payments team, providing support and solutions to other...SuggestedFull-time
Worldpay
Manchester5 days ago - £37k - £47k per annumEstimated...Managing support tickets effectively and resolving them within agreed SLAs, with some out‑of‑hours support required Assisting with SLA reporting Supporting projects and system upgrades, from testing through to live environments Customer & Stakeholder Engagement...Permanent
- £47k - £59k per annumEstimated...EMEA region. Be accountable and proactive, ensuring all queries and tasks are resolved accurately and within Service Level Agreement (SLA), escalating where appropriate to the HR Manager. Ensuring professional service delivery for key stakeholders and employees....Long-term contractTemporaryFixed-term contractHybrid workingOn-siteImmediate start
- £43k - £55k per annumEstimated...Incident Management lifecycle and governance of Problem and Change processes. Ensure effective triage, escalation, ticket hygiene, SLA compliance, and operational KPIs. Drive continuous improvement in incident handling and classification. Major Incident Coordination...Full-timeNo agencyFlexible hoursShift work
- £22k - £28k per annumEstimated...order to source suitable technical solutions or resolve problems ~‘Hands-on’ problem-solving approach; solving problems within strict SLA timeframes ~ Provide on-site support for customers as and when required ~ Delivering exceptional customer service and...PermanentFull-timeHybrid workingOn-siteMonday to Friday
£50k - £65k per annum
...Managing support tickets effectively and resolving them within agreed SLAs, with some out-of-hours support required Assisting with SLA reporting Supporting projects and system upgrades, from testing through to live environments Building strong relationships with internal...Full-timeOn-siteAkkodis
Manchester10 days ago- £64k - £83k per annumEstimated...transformation. Responsible for proposing and drafting changes, implementation and interpretation to policies, guidelines and service level agreements (SLA’s) which may impact service. Proposes changes to own function making recommendations for other service delivery....Long-term contract
- ...line with internal processes. Issue Invoices & manage any aged debt. Ensure fees are recorded internally in line with processes and SLA. Compliance Adhere to FCA regulations in accordance with our compliance procedures. With Compliance Department assistance,...Ongoing contractOn-site
£41.19k per annum
...systems (where applicable) ● Ensure all works are completed in line with health & safety procedures, hospital standards and contractual SLA’s ● Complete accurate paperwork, logbooks and update CAFM systems ● Assist with minor installation works and project tasks where...PermanentMonday to Friday- £32k - £40k per annumEstimated...adjacent frameworks such as CoDevelopp, MEDDPICC and SIQ. Drive service improvement across assigned customers, including satisfaction, SLA/KPI delivery, onboarding quality, process efficiency, and identifying trends or lessons learned. Ensure ITIL v4 best practice is...Long-term contract
- £41k - £53k per annumEstimated...ensure that information is valid and correct. Duties & responsibilities: Monitor the operational service level to ensure contract SLA's are achieved Produce performance report in the agreed format at the required times Provide information to ensure timely and...Full-timeFlexible hours
- £42k - £55k per annumEstimated...cause of the incident is identified and actions put in place to prevent reoccurrence, ensuring close out of all actions within agreed SLA Experience and Qualifications Relevant Gas Qualification IGEM incorporated / technical engineer SHEA (Gas) NRSWA 1991 (Supervisor...PermanentFull-time
Network Plus
Manchester21 days ago £46k - £52k per annum
...records and expert reports. Identifying and securing evidence from claimant representatives. Complying with reporting, reserving and SLA requirements across multiple clients. Full file management including drafting reports, correspondence and documentation....PermanentFlexible hours£27k per annum
...within the Warehouse is maintained at the highest possible standards for the customer Develop and manage site KPI’s in line customer SLA. Provide leadership and direction to the team. Manage the team at your site. Motivate, coach, and develop a high performing...Shift workDay shift- £32k - £42k per annumEstimated...others Able to plan and organise, multi-tasking to support several lines of enquiry within a regulated, measurable framework to achieve SLA’s Proficiency in using MS Office, Acturis and Gallagher applications (Acturis and knowledge of Gallagher applications can be...Long-term contractHybrid workingLive-outOn-siteWork from home
£100k - £110k per annum
...and FM contract forms and commercial models. Strong understanding of contract payment mechanisms and performance failure mitigation, SLA & KPI s. Strong report preparation and presentation skills. Excellent communication and organisational skills. Excellent...Ongoing contractPermanentFull-timeTemporaryHybrid workingMonday to Friday
