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£26k - £34k per annum
...the Holiday Park sector sitting within the wider Leisure & Hospitality team covering growth/development, meeting the relevant KPI's and SLA's compliance , customer satisfaction and retention, to ensure consistency and high quality service. The role is predominantly...SuggestedRemote jobHoliday workPermanentFull-timeContractFlexible hours- £28k - £37k per annumEstimated...loan status, repayment schedules, payment dates). Triage refund requests accurately and escalate unclear or atypical cases. Meet SLA expectations consistently for low-complexity finance tickets. Customer Satisfaction & Communication Reassure patients about refund...SuggestedRemote jobHoliday workFull-timeImmediate startHome office
- £35k - £45k per annumEstimated...technical assistance, application support, and usage guidance to NEC customers. Investigate and resolve application issues, working toward SLA targets. Translate customer requirements into workarounds and fixes. Develop and maintain technical support documentation and...SuggestedFull-timeHybrid workingNo agencyLocal areaRemoteMonday to FridayFlexible hours
- £69k - £92k per annumEstimated...Handle incident response and root cause analysis for platform and application issues. Define and enforce non-functional requirements (SLA/SLOs, resilience, disaster recovery). Client-Facing Engineering & Stakeholder Management Run technical discovery with senior...SuggestedFull-time
£34k per annum
...quality standards ~ Knowledge of Dynamics 365 is desirable ~ Familiarity with ITIL, Service Desk Institute standards, and achieving SLA targets ~ Awareness of corporate policies, change management, procurement processes, and support procedures ~ Understanding of EIS...SuggestedRemote jobFull-timeFor contractorsOn-siteCommercial Services
Remote6 days ago- £40k - £51k per annumEstimated...to drive efficiencies and global cost savings Proven experience leading large and high value contract and service level agreement (SLA) negotiations, ensuring clear accountabilities, timelines and deliverables are established Able to research market knowledge of Category...SuggestedPermanentContractHybrid workingOn-siteLocal areaHome office
£60k - £80k per annum
...architecture. You’ll also be a big player in championing new principles, patterns and practices whilst also being responsible for helping set SLA’s. The team are wanting a senior that bring not only the technical knowledge but also a passionate mindset with a “you build it, you...SuggestedRemote jobPermanent$44.41k - $57.01k per annum
...broader community concerns. Follow escalation paths for complex or high-impact cases. Track key operational metrics (queue health, SLA attainment, appeal outcomes) and propose iterative process improvements. Contribute to and maintain clear SOPs, playbooks, and both...SuggestedRemote jobFull-timeFlexible hoursShift work- ...for HR-related queries including Reward & Recognition, Health & Safety, Employee Relations; ~ Managing HR queries within the required SLA agreements using the case management system; ~Working with key stakeholders to ensure that all cases are managed on time and...SuggestedPermanentApprenticeshipInternshipOn-site
