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- £32k - £42k per annumEstimated...& special events as required, often with short notice and in accordance with internal processes, action an appropriate response within SLA’s. Liaison with central technical team, identifying risks, improvements, and enhancements to both the vehicle and customer experience...SuggestedRemote jobLong-term contractPermanentFull-timeTemporaryOn-site
- £33k - £42k per annumEstimated...issues automatically. Handle internal client requests and inquiries, ensuring transparent support and leading communication on any SLA breaches. Assist in the onboarding of new datasets, validation rules, and user interface improvements, as well as participate in testing...SuggestedRemote job
£45k - £55k per annum
...purchase agreements ~Monitor contractor performance during scheduled and unscheduled maintenance with a view to ensuring all contracted SLA’s are met or bettered, ~ Review and enhance O&M strategies and activities with a view to reducing down-time, ~ Review regular and...SuggestedPermanentOn-siteRemote£50k per annum
...Travel to factories to commission built software Support field engineers remotely Handle customer support tickets in accordance with SLA targets Engage in a mix of development, deployment, and support throughout the year Technologies: Support JavaScript PLC...SuggestedRemote jobFull-timeOAL Group
Remote9 days ago- ...Solutions. Trackwise experience is required. Proven experience with Regulatory & Quality Systems. Proficient in system configuration, SLA Management and business stakeholder management. Strong understanding of data management and regulatory requirements (e.g., GxP, 21...SuggestedRemote jobNight shift
- £71k - £93k per annumEstimated...regarding project scope and requirement priorities. Keep up regular communication stream with the stakeholders for their participation. Review SLA reports and escalate concerns to Service Tech Consultant. Conduct reviews and ensure Voya standards for infrastructure, security,...SuggestedRemote jobLong-term contractPart-timeFlexible hours
£70k - £75k per annum
...insight. Commission monitoring across fibre nodes, OLTs and Layer 1-3 network equipment. Define baseline performance metrics and SLA-led alert thresholds. Work closely with network and operational teams to align monitoring with evolving topology. Drive continuous...SuggestedRemote jobFull-timeFixed-term contractAkkodis
Remote4 days ago£28k - £32k per annum
...when required. What you will be doing Planning Service remedial works with direct labour or sub-contractor in line with customer SLA's. Ordering of parts, access equipment, plant & tools. Booking-In and issuing of RAMS and Permits, where required. Updating customers...SuggestedRemote jobFull-timeOn-siteMonday to Thursday£91.76k - £110.11k per annum
...the Mimir and Loki squads and focuses on ensuring that Grafana Cloud’s database products deliver exceptional reliability for our highest-SLA customers. We seek a senior engineer operating at the intersection of customer needs, production systems, and product engineering. In...SuggestedRemote jobFull-time£32k - £34k per annum
...Troubleshooting technical issues in a structured and methodical way. Maintaining high responsiveness, including working within a two-hour SLA. Contributing to documentation, guides, and internal knowledge bases. Identifying trends and recurring issues to improve the...SuggestedLong-term contractFull-timePrivate practiceOn-siteRemoteFlexible hoursRemote24 days ago£28k per annum
...to, analyzing, diagnosing, and resolving client IT issues via phone, email, and helpdesk, ensuring that all issues are addressed within SLA parameters. Acquiring, setting up, and installing hardware, software, and network products and services, both remotely and on-site....SuggestedRemote jobPermanentFull-timeOn-siteReed Technology
Remote16 days ago£60k - £80k per annum
...architecture. You’ll also be a big player in championing new principles, patterns and practices whilst also being responsible for helping set SLA’s. The team are wanting a senior that bring not only the technical knowledge but also a passionate mindset with a “you build it, you...SuggestedRemote jobPermanent£29k - £35k per annum
...validity of subsidence claims Identifying whether site investigations are required at point of visit Preparing reports within agreed SLA’s Maintaining strong communication with both internal stakeholders and external parties Processing and proactively progressing...SuggestedLong-term contractHybrid workingRemoteProbationary period£34k per annum
...offering and customer experience Key deliverables for this role Continual improvement to MRR Tickets completed and time to serve SLA Improvements in cost to serve Reviews, testimonials Customer retention Referrals Upgrades Essential elements for this...SuggestedRemote jobLong-term contractFull-timeHybrid workingOn-siteWork from homeFlexible hoursNight shift1 day/week- £40k - £51k per annumEstimated...practices to drive efficiencies and global cost savings Proven experience leading large and high value contract and service level agreement (SLA) negotiations, ensuring clear accountabilities, timelines and deliverables are established Able to research market knowledge of...SuggestedPermanentHybrid workingOn-siteRemote
- £76k - £97k per annumEstimated...fast-paced Executive Care environment Balancing premium service delivery with operational KPIs such as productivity, handle time, and SLA adherence Building long-term relationships with Executive travellers through consistent, high-quality service Collaborating...Remote jobLong-term contractFull-timeFixed-term contractRelocation packageOn-site3 days/week
- £45k - £60k per annumEstimated...operational deliverables, whilst also owning a variety of activities ensuring compliance with project milestones and customer KPI’s and SLA’s. You must be an effective communicator, comfortable directly engaging with customers and colleagues. You must also demonstrate an...Remote jobOn-siteWork from homeFlexible hours
- £56k - £74k per annumEstimated...preferably Python, Javascript/Typescript, Golang, or Rust. Tooling Experience: Experience with logging, documentation, ticket tracking, and SLA monitoring tools. Communication: Ability to break down technical issues clearly to both technical and non-technical stakeholders....Remote jobFull-timeImmediate startWork from home
£34k per annum
...quality standards ~ Knowledge of Dynamics 365 is desirable ~ Familiarity with ITIL, Service Desk Institute standards, and achieving SLA targets ~ Awareness of corporate policies, change management, procurement processes, and support procedures ~ Understanding of EIS...Remote jobFull-timeOn-siteCommercial Services
Remote5 days ago- ...production impact of their changes Working closely with internal partners and teams to ensure that we ship software that meets security, SLA, and performance requirements What You'll Bring With You Senior-level engineer with strong experience across both product...
£32k - £36k per annum
...corporate environment. Experience of delivering excellent customer service. Experience of working to strict SLAs and exposure to SLA management. Experience of working in a fast paced environment. Full UK driving license and access to own car. Able and happy to...Remote jobPermanentFull-timeHybrid workingWork from homeShift workRotating shifts- £32k - £41k per annumEstimated...’ll Be Doing Customer Support & Technical Troubleshooting Respond professionally and proactively to customer inquiries, ensuring SLA compliance. Handle incoming support tickets via Salesforce/Service Cloud. Triage escalated issues, gather required information, and...
