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£30k - £35k per annum
...of customer service and claims handling colleagues to achieve operational objectives. - Monitor individual and team performance against SLA’s, KPIs, quality standards and customer outcomes. - Conduct regular one-to-ones, performance reviews and coaching sessions. - Drive...SuggestedPermanentFull-timeHybrid workingRemoteShift workWeekend workAfternoon shift- £40k - £51k per annumEstimated...practices to drive efficiencies and global cost savings Proven experience leading large and high value contract and service level agreement (SLA) negotiations, ensuring clear accountabilities, timelines and deliverables are established Able to research market knowledge of...SuggestedPermanentHybrid workingOn-siteRemote
£98k - £112k per annum
...retail partners expect - You thrive in a fast-moving, remote-first environment and are energised by building something new What You Will Be Doing - Own ongoing field-service performance and SLA delivery, prioritising maintenance work and driving issues through to resolution....SuggestedFull-timeRemoteShift work£30k - £32k per annum
...Participate in major incident response and structured 24/7 shift handovers. Deliver excellent customer service while maintaining SLA performance. Technologies: Cisco Firewall FortiGate Incident Management Support ITSM Network Nexus Security...SuggestedRemote jobPermanentFull-timeShift workECS Resource Group Ltd
Remote5 days ago- £66k - £90k per annumEstimated...analytics & ops. Drive funnel architecture, attribution, forecasting, performance management, data integrity, ICP/segmentation, routing, and SLA adherence. - Full-funnel ABM. Own 1:few and 1:1 ABM programs with Sales; orchestrate plays across ads, web, email, outbound, and events...SuggestedFull-time
- £33k - £42k per annumEstimated...issues automatically. Handle internal client requests and inquiries, ensuring transparent support and leading communication on any SLA breaches. Assist in the onboarding of new datasets, validation rules, and user interface improvements, as well as participate in testing...SuggestedRemote job
$70 per hour
...spreadsheets, and slide decks across core workflows: RFP and RFQ drafting, vendor-scoring and evaluation matrices, supplier-contract and SLA review, spend-analysis reports, vendor-risk assessments, and category strategy and savings-pipeline reviews. Compensation: $70/hour...SuggestedImmediate startRemoteFlexible hoursEthos
Remote7 days ago- £28k - £37k per annumEstimated...ability to influence technical and non-technical teams without direct authority. Success in this role will be reflected through improved SLA performance, reduced recurring incidents and backlog, stronger client satisfaction, high-quality incident and RCA documentation, timely...SuggestedRemote jobFull-time
$70 per hour
...spreadsheets, and slide decks across core workflows: RFP and RFQ drafting, vendor-scoring and evaluation matrices, supplier-contract and SLA review, spend-analysis reports, vendor-risk assessments, and category strategy and savings-pipeline reviews. Compensation $70/hour...SuggestedHourly payWeekly payImmediate startRemoteFlexible hoursEthos
Remote5 days ago- £44k - £58k per annumEstimated...within Medallion Architecture-based Data Lake environments Experience managing LII support functions including escalation management and SLA ownership Track record of leading and developing teams of 10 or more technical staff Experience working with internal and...SuggestedRemote jobWork from home
$70 per hour
...spreadsheets, and slide decks across core workflows: RFP and RFQ drafting, vendor-scoring and evaluation matrices, supplier-contract and SLA review, spend-analysis reports, vendor-risk assessments, and category strategy and savings-pipeline reviews. Compensation $70/hour...SuggestedHourly payWeekly payImmediate startRemoteFlexible hoursEthos
Remote5 days ago£60k - £80k per annum
...architecture. You’ll also be a big player in championing new principles, patterns and practices whilst also being responsible for helping set SLA’s. The team are wanting a senior that bring not only the technical knowledge but also a passionate mindset with a “you build it, you...SuggestedRemote jobPermanent$70 per hour
...spreadsheets, and slide decks across core workflows: RFP and RFQ drafting, vendor-scoring and evaluation matrices, supplier-contract and SLA review, spend-analysis reports, vendor-risk assessments, and category strategy and savings-pipeline reviews. Compensation $70/hour...SuggestedHourly payWeekly payImmediate startRemoteFlexible hoursEthos
Remote3 days ago- £57k - £76k per annumEstimated...procedures, runbooks, escalation paths, technical standards, and knowledge-base documentation. - Analyze ticket volumes, escalations, and SLA data to identify recurring issues, contribute to reporting, lead root-cause analysis, and drive problem management initiatives. -...SuggestedFull-time
- £51k - £67k per annumEstimated...that each case that you own is progressing according to the response and resolution targets as specified in our Service Level Agreements (SLA). Assist colleagues in accelerating their cases toward timely resolution. - Provide root cause correction, not just symptom relief....SuggestedFull-timeRelief staff
- £66k - £89k per annumEstimated...operational, execution-first mindset: you can run a repeatable program, manage intake and prioritization, and keep commitments against an SLA. - Comfort working cross-functionally with Sales, SAs, Dev Success, Product, and Marketing, and translating technical engagement into...Full-time
- £38k - £52k per annumEstimated...account-based plays and active campaigns. Inbound Lead Management - Qualify and respond to inbound MQLs from enterprise accounts within SLA. - Evaluate leads for ICP fit, workload, storage scale, environment, and project timing. - Schedule and confirm qualified discovery...Full-time
