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£27.04k - £30.05k per annum
...logging support tickets in the Jira Service Desk Ensuring that all incoming requests are handled promptly and effectively within set SLA, assigning tickets to the appropriate IT/IS staff, and providing regular updates to users on the status of their requests...SuggestedRemote jobFull-time£34k per annum
...quality standards ~ Knowledge of Dynamics 365 is desirable ~ Familiarity with ITIL, Service Desk Institute standards, and achieving SLA targets ~ Awareness of corporate policies, change management, procurement processes, and support procedures ~ Understanding of EIS...SuggestedRemote jobFull-timeOn-siteCommercial Services
Remote1 day ago- £37k - £50k per annumEstimated...product issues –escalating issues as necessary. Configure customer systems to meet requirements. Meet individual case management and SLA Goals. Operate as a subject matter expert in at least one product area. Qualifications Bachelor’s Degree in Computer Science,...SuggestedRemote job
- £40k - £51k per annumEstimated...to drive efficiencies and global cost savings Proven experience leading large and high value contract and service level agreement (SLA) negotiations, ensuring clear accountabilities, timelines and deliverables are established Able to research market knowledge of Category...SuggestedPermanentHybrid workingOn-site
- £75k - £98k per annumEstimated...detection of system degradation. Collaborate with Engineering teams to foster an SRE culture, including contributing defining SLO’s, SLA’s and error budgets. Design and implement automation strategies to ensure managed services remain up-to-date, secure, and...SuggestedRemote jobFull-time
- £66k - £89k per annumEstimated...Handle incident response and root cause analysis for platform and application issues. Define and enforce non-functional requirements (SLA/SLOs, resilience, disaster recovery). Client-Facing Engineering & Stakeholder Management Run technical discovery with senior...Suggested
- £55k - £71k per annumEstimated...engineers and a technical field team. Attend client meetings and represent the company professionally. Drive performance to meet SLA targets and audit requirements. Provide training and technical guidance to internal teams and external surveyor networks. Production...SuggestedPermanentWork from home
- £61k - £81k per annumEstimated...and applications. Support day-to-day operations, including user management, troubleshooting and system monitoring to ensure company SLA’s are met. Implement advanced security measures and compliance standards such as ISO27001, SOC2, Cyber Essentials etc. Partner with...SuggestedRemote jobFull-time
£34k per annum
...improve the customer experience Key deliverables for this role Continual improvement to MRR Tickets completed and time to serve SLA Improvements in cost to serve Reviews, testimonials Customer retention Referrals Upgrades Essential elements for this...SuggestedRemote jobLong-term contractFull-timeHybrid workingOn-siteWork from homeFlexible hoursShift workNight shift1 day/week£60k - £80k per annum
...architecture. You’ll also be a big player in championing new principles, patterns and practices whilst also being responsible for helping set SLA’s. The team are wanting a senior that bring not only the technical knowledge but also a passionate mindset with a “you build it, you...SuggestedRemote jobPermanent- £34k - £44k per annumEstimated...technical assistance, application support, and usage guidance to NEC customers. Investigate and resolve application issues, working toward SLA targets. Translate customer requirements into workarounds and fixes. Develop and maintain technical support documentation and...SuggestedFull-timeHybrid workingRemoteMonday to FridayFlexible hours
£32k - £36k per annum
...corporate environment. Experience of delivering excellent customer service. Experience of working to strict SLAs and exposure to SLA management. Experience of working in a fast paced environment. Full UK driving license and access to own car. Able and happy to...SuggestedRemote jobPermanentFull-timeHybrid workingWork from homeShift workRotating shifts£50k per annum
...positive image is portrayed at all times. Working with the Network Manager and wider department ensure all Agents comply with their SLA and compliance obligations and where appropriate communicate and drive improvement needs to include an ongoing action plan. Recognise...SuggestedLong-term contractPermanentFull-timeHybrid workingWork from homeFlexible hoursNight shiftAllianz Management Services Ltd
Remote12 days ago
