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£30k - £35k per annum
...servers, virtualization, networking, and security tools. ~ Perform root-cause analysis and document long-term fixes for issues. ~ Ensure SLA compliance and deliver a high-quality support experience. ~ Manage Azure resources including VMs, networking, security, and...SuggestedLong-term contractHoliday workFull-timeHybrid workingOn-siteIT Answers
Liverpool15 days ago£30k per annum
...an efficient schedule of work for all contracts and manage capacity for the periods that the works are required and meeting contractual SLA’s (both servicing and reactive / planned works) and work collaboratively with the contract administration teams and field engineers....SuggestedHoliday workLocal areaImmediate startFlexible hours£45k per annum
...motors Water flushing / temp checks logs Boosted water pumps Ensure that the Contractual efficiently meets all the relevant KPI & SLA requirements. Undertake all allocated tasks and perform them in a timely and professional manner. Be proactive in identifying and...SuggestedHoliday workPermanentTemporaryFlexible hoursShift work- ...include: Providing telephone and ticket-based 1st-line support Assessing ticket urgency, gathering key information, and ensuring SLA compliance Managing and updating customers proactively throughout incident resolution Escalating issues appropriately while maintaining...SuggestedLong-term contractContractPart-timeCasual workRemote3 days/weekLiverpool1 day ago
- £60k - £82k per annumEstimated...quality standards as required by Integral and the client. Ensure adherence and 100% compliance to Account / Mobile Engineering KPI's & SLA's and drive performance improvement where needed. Liaise with the assigned Account and NOC Leads to ensure contractual SLA/KPI...SuggestedFull-timeRemote
£50k per annum
...high standard of service and operational excellence throughout the property. Key duties & Responsibilities Manage agreed KPI and SLA's alongside the Supervisor Arrange specialist sub-contractors Management of all reports/site log books (Working with the Contract...Suggested40 hours/weekHoliday workPermanentContractFor subcontractorMonday to Friday- £21k - £26k per annumEstimated...Liverpool Description To undertake a variety of tasks to support the members of the litigation teams in achieving Client KPI’s and SLA’s. The variety of tasks required to undertake will vary depending on the Business Unit you provide Paralegal services for. Key...SuggestedHoliday workLocal areaProbationary period
Keoghs
Liverpool20 days ago - £26k - £36k per annumEstimated...Log all Incidents and Requests in LANDesk Using the impact and urgency matrix ensure that all Incidents are assigned the appropriate SLA Manage all Service Desk tickets escalating Incidents and Requests to support teams or DevOps teams as appropriate Understand and...SuggestedHoliday workFull-timeHybrid workingRemoteMonday to FridayShift work
£45k per annum
...scheduling of engineering works and PPM activities Maintain accurate data in CAFM systems and contract databases Assist with KPI/SLA reporting and performance monitoring Prepare meeting packs, minutes, and administrative documentation Build strong internal and external...SuggestedLong-term contractPermanentContractFor subcontractorOn-site£30k per annum
...opportunity, feel free to reach out and apply today! Key Responsibilities: Oversee day-to-day Service Desk operations, ensuring SLA compliance and optimal task coverage. Prioritise workloads and manage resource allocation across the team. Lead and motivate the...SuggestedExtra incomePermanent- £23k - £29k per annumEstimated...of asset records, job statuses, and service information. Assist in the production of operational and performance reports, including SLA compliance, ticket volumes, and key performance indicators. Identify and highlight recurring issues, trends, or service gaps to operational...SuggestedFull-timeOn-siteWork from home
- ...of working in a fast-paced helpdesk. A bonus would be if you have experience working for a service provider with an understanding of SLA’s, KPI’s, compliance, quote turnaround etc. (not a dealbreaker if you don’t). Previous experience of working to deadlines and...SuggestedContractPart-timeFor contractorsFor subcontractorSummer workMonday to FridayWeekend work1 day/week
- ...managing robust arrangements for coordinated and consistent interactions with statutory regulators. The postholder will be part of the SLA Directorate leadership team and act as the senior advisor on oversight and regulatory engagement matters, ensuring regulatory...SuggestedContractPart-timeCasual workOn-siteFlexible hoursWarrington, Cheshire1 day ago
- £21k - £26k per annumEstimated...Resolution: Work closely with the Procurement team to identify, document, and resolve any breaches of supplier contract obligations. ~SLA Implementation: Establish and monitor supplier Service Level Agreements (SLAs), particularly related to POD turnaround times, to ensure...SuggestedPermanentContractFlexible hours
- £30k - £39k per annumEstimated...CRM, ERP, scheduling tools). · Produce forecasts for workload, resource capacity, and potential bottlenecks. · Support reporting for SLA performance, productivity, job turnaround times, and resource utilisation metrics. · Identify trends, recurring issues, or...SuggestedLong-term contractFull-timeFor subcontractor
- £22k - £27k per annumEstimated...survey appointments Managing and uploading data to client portals and third-party asbestos management systems Ensuring contract SLA’s are met, KPI’s are achieved, and maintaining client trackers Financial administration including invoicing Attending client meetings...ContractFor subcontractorFlexible hours
Lucion
Warrington, Cheshire8 days ago £30k per annum
...needed. Maintain regular client communication and manage incidents through to resolution. Ensure resolution of incidents within SLA targets and contribute to high customer satisfaction (CSAT). Monitor systems proactively and report faults using tools such as LogicMonitor...Extra incomePermanent£27k per annum
...within the Warehouse is maintained at the highest possible standards for the customer Develop and manage site KPI’s in line customer SLA. Provide leadership and direction to the team. Manage the team at your site. Motivate, coach, and develop a high performing...Holiday workContractShift workDay shift- £21k - £24k per annumEstimated...customers, partners, technicians and subcontractors to ensure the completion of customer service cases within a timely manner and within SLA. You will be dealing with customer concerns received by telephone or email, appointing contractors to deal with any snagging or...PermanentFull-timeFor contractorsFor subcontractorOn-siteFlexible hours
- £34k - £46k per annumEstimated...strategies Vendor Coordination: ~ Coordinate the vendor relationships for specialized systems ensuring contract compliance and SLA fulfillment. ~ Oversee vendor-led upgrades patches and maintenance to minimize disruptions to business operations. ~ Contribute...Full-timeHybrid workingOn-siteRemoteRelocation
- £22k - £25k per annumEstimated..., civils, rigging). · Understanding of H&S requirements including RAMS, permits, and work-at-height rules. · Experience working in SLA-driven environments or with major infrastructure clients. --- Qualifications · GCSEs or equivalent required; further education in...Full-timeFor subcontractor
£29k per annum
...fulfilment from initial inquiry to invoicing. Process sales orders, quotes, NCRs, invoice queries and complaints, ensuring completion within SLA. Handle customer communications via telephone, email, live chat and written correspondence. Coordinate transport bookings,...Flexible hours
