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£65k per annum
...across the building in relation to ongoing maintenance works. Asset management. Issuing permits to work Manage agreed KPI and SLA’s. Responsible for managing the company’s H&S and environmental performance on site. Plan and implement shutdowns Management of...SuggestedOngoing contractPermanent- ...standards Lead and deliver training events to centres and SVs as required Report back to Pearson within agreed Service-Level Agreements (SLA) as required Contribute to Pearson's 'Ask the Expert' service as required Represent Pearson as required Monitor the sampling/...SuggestedPermanentFull-timePart-timeApprenticeshipRemote
- ...getting their off-job time. Help keep up-to-date How-To guides for our support team and end users. Provide support within agreed SLA’s. Escalate issues to the IT Operations Manager as required. Expand knowledge of IT systems used within the Medigold Health Group...SuggestedPermanentFull-timeRemoteMonday to Friday
£40k per annum
...levels. Conduct and maintain supplier negotiations to benefit clients and the company alike. Client liaison, travel policy changes, SLA’s and to ensure clients expectations are excelled at all times. Research, implement and train staff in all areas of technology....SuggestedHybrid working- £29k - £37k per annumEstimated.... Commercial awareness to ensure hours on jobs are not expensed due to non-productivity. Understand and respond to all customers SLA’s and KPI agreements, (Performance management). Responsible for logging onto and off client’s portals and platforms. Delivering a...SuggestedShift work
- ...performance, value, and minimal risk — from supporting teams with pricing and service negotiations to complex in‑life contract management, SLA oversight, and renewals. Key responsibilities: Contract negotiation : Partner with functional leadership , Legal, Risk and...SuggestedLong-term contractRemote
£33.6k - £35.77k per annum
...finding solutions and ensuring a great customer experience. You will need to resolve incidents and service requests within published SLA's, ensuring all calls are captured correctly, and to the right quality ensuring established processes are followed and asset records...SuggestedPermanent- £25k - £33k per annumEstimated...First-Line-Fix, i.e. password resets and account reactivations/deactivations etc To keep users informed of progress (especially post SLA breach) To accurately close (using closure codes), all resolved incidents, requests and other calls in a timely manner, especially at...SuggestedFull-timeOn-siteFlexible hoursShift work
- £37k - £50k per annumEstimated...Monitoring Desirable: Experience of managing teams of over 5+ people in a complex, challenging environment setting and managing against SLA’s and business objectives. Experience of GitHub, Git Actions, Terraform, Zero Trust architectures and PaaS. Preferably educated...SuggestedPermanentFull-timeHybrid working
£70k - £75k per annum
...insight. Commission monitoring across fibre nodes, OLTs and Layer 1-3 network equipment. Define baseline performance metrics and SLA-led alert thresholds. Work closely with network and operational teams to align monitoring with evolving topology. Drive continuous...SuggestedFixed-term contractRemote- £34k - £44k per annumEstimated...across Scotland - hospitals, hotels and other large-scale sites. Diagnosing faults, carrying out repairs, restoring services within SLA's and making systems safe in emergency situations. Competitive Salary 32 Days Holiday (inclusion of bank holidays, pro-rata) Death...SuggestedPermanentFull-timeOn-site
- ...commercial management experience in a financial services or similarly complex organisation Contract and vendor management: MSA, SOW, SLA negotiation experience Asset lifecycle management and CMDB-linked financial tracking Understanding of managed service models and...SuggestedFreelanceHybrid working
- £30k - £41k per annumEstimated...efficiency whilst remaining profitable, safe and well organised at all times. Manage on site business support resources in line with Group SLA processes and agreements. What awaits you? Ensure agreed processes are managed, communicated and maintained for customers and...SuggestedLong-term contractFull-timeOn-siteMonday to FridayFlexible hoursRotating shifts
£24k - £28k per annum
...at risk * Responsibility to ensure that all allocated files are maintained in good order in compliance with Service Level Agreements (SLA's) and in accordance with regulatory and statutory requirements * Ensure detailed telephone notes are maintained throughout transactions...SuggestedPermanentImmediate startFlexible hours- ...Support, operations, delivery) to resolve client issues and escalate when needed. Prepare regular service delivery reports to track SLA's and service performance. Create SIP plans to support continual service improvement for the end client. Contribute to process improvements...SuggestedFlexible hours1 day/week
£55k - £65k per annum
...transition solutions into business-as-usual operations, including providing standard operating procedures and responding to incidents within SLA timelines Demonstrate understanding of release and deployment processes, including version control; mentor junior developers to...Full-timeHybrid working- £39k - £51k per annumEstimated...directed are completed with the appropriate H&S awareness/implementation. Ensure an awareness and compliance to the contractual KPI's/SLA's. Ensure Computer Based Maintenance system, e.g. Maximo, is kept up to date and that PPM and reactive tickets are closed out with...Full-time
BGIS
London19 days ago - £53k - £70k per annumEstimated...corrective action where required and escalating to the Contracts Manager as appropriate. Ensure reactive works are completed within agreed SLA timescales and that PPM backlog is maintained at a realistic level. Review RAMs from sub-contractors and issue Permits to Work (PTW)...Full-timeMonday to FridayFlexible hours
NG Bailey
London17 days ago - £22k - £26k per annumEstimated...Services, Commercial / Sales etc.) queries. Ensure that all employee expenses are processed timely and accurately in accordance with SLA's and Coopervision Policies. Contribute as necessary towards the continuous improvement of existing Accounts Payable processes,...Full-timeOn-siteWork from homeMonday to Friday
- ...Processing and Cancellations ~ Oversee the sales order processing queue and deal desk queue, ensuring all tasks are completed within SLA. ~ Oversee the cancellation processing queue, ensuring tasks are completed within SLA. ~ Delegate tasks to the wider team and monitor...No agencyHybrid workingOn-site
£50k - £55k per annum
...accurate notes and updates in internal management systems to track claim progression. Monitor workloads to meet internal and contractual SLA requirements. Ensure full compliance with BSI 10125, HSE, COSHH, EPA regulations, and internal audit requirements. Conduct final...PermanentFull-timeMonday to Friday- £63k - £83k per annumEstimated...to deploy all client objectives and goals across the company. Managing the performance and activities of the business against client SLA’s. Creation of the best-in-class services industry within this sector. Competitor activity – understand who is doing what in the...Long-term contractFull-time
- £22k - £29k per annumEstimated...loyalty ~ Accurate processing of orders and returns within agreed SLAs ~100% of client requests responded to or escalated in line with SLA agreements What We’re Looking For Essential Experience working in a fast‑paced, high‑performing, and target‑driven...On-site
- £38k - £50k per annumEstimated...excellence and continuous improvement across support functions. Build robust dashboards and executive reporting across KPIs such as: SLA adherence, response and resolution times, first contact resolution, CSAT / NPS, backlog management, volume trends and categorisation,...Full-timeShift work
- £33k - £44k per annumEstimated...LORS entries Assess and process Premium, Claims and Treaty Maintain the status of processing requests within the SLA tracking tool File relevant documentation electronically as per the agreed structures and standards Undertake a checks...PermanentHybrid working
- £62k - £81k per annumEstimated...the EMEA portfolio Drive operational excellence, optimize responsiveness, proactive preventive maintenance, service performance, and SLA/KPI compliance Manage IFM vendor performance, IFM sub vendor risk management & contract negotiation, and overall ongoing contract...Ongoing contractLong-term contractFull-timeOn-siteFlexible hours
£31.93k - £39.91k per annum
...apply to you; this is not exhaustive and may change as the business develops: · To achieve planned results for Fast Track · To achieve SLA’s as agreed with your Line Manager · To demonstrate development and competence of Fast Track Teams · To support the engagement of...Hybrid workingOn-siteProbationary periodMonday to Friday- £38k - £48k per annumEstimated...you have completed the BGIS Appraisal and Development training course. Ensure an awareness and compliance to the contractual KPI’s/SLA’s. Ensure the Computer Based Maintenance system, e.g. Maximo, Concept, etc. is kept up to date and that PPM and reactive tickets are...Shift workDay shift
£18k per annum
...awards through our internal comms platforms Support the wider People team when required Monitor and respond to mailboxes within our SLA timeframes Run and distribute reports, this will include setting them up and maintaining reports, Proactively looking for ways to...ApprenticeshipMonday to Friday£30k - £40k per annum
...R&D Technician, Product Prototype Technician, Additive Manufacturing Specialist, Prototyping Specialist, Development Technician, FDM, SLA, SLS, 3D Printing, CAD, SolidWorks, Fusion 360, Onshape, Cura, PrusaSlicer, PreForm, CNC, Laser Cutting, DFAM, Mechanical Engineering,...Full-time
