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- £31k - £42k per annumEstimated...and Service Requests and prioritise your own workload with a continual focus on customers SLAs ensuring Incidents are resolved within SLA - (10%) Escalate Incidents as needed on behalf of the customer to appropriate technical resources coordinating global interaction between...SuggestedPermanentFull-timeHybrid workingOn-siteRemoteWork from home
- £35k - £47k per annumEstimated.... Commercial awareness to ensure hours on jobs are not expensed due to non-productivity. Understand and respond to all customers SLA’s and KPI agreements, (Performance management). Responsible for logging onto and off client’s portals and platforms. Delivering a...SuggestedShift work
- £40k - £53k per annumEstimated...satisfaction. You will facilitate resolution and ensure key stakeholders including the customer are updated within the agreed escalation SLA so that impediments do not detract from on-time delivery Communication & reporting: You will ensure project deliverables, task...SuggestedPermanentFull-timeHybrid workingOn-siteMonday to Thursday
Redcentric
Harrogate, North Yorkshire19 days ago £21k per annum
...the best solution and product is sourced ~Defining to each business customer the manufacturing process and lead time and committing to SLA’s ~Undertaking rigorous daily order management to ensure smooth processing to meet committed deadlines for each customer ~Constantly...SuggestedFull-timeOverseasMonday to Friday- £22k - £28k per annumEstimated...Liability, Property Damage & Product Liability claims • Maintain accurate data on relevant case management system • Comply with set client SLA’s • Ensure quality service standards and productivity levels are maintained to a high standard • Undertake appropriate additional...SuggestedHoliday workHybrid workingOn-siteLocal areaProbationary periodMonday to Friday
Keoghs
Leeds10 days ago - £23k - £30k per annumEstimated...Coordinators to optimise the working day of the Field Engineers to achieve the daily delivery of customer service in line with the agreed SLA’s and by maximising the efficiency of the service delivery, ensure they are achieved in a safe, efficient and customer focused manner....SuggestedOngoing contractHoliday workFlexible hours
- £41k - £56k per annumEstimated...trusted escalation point blending hands-on support with strategic consultancy to keep customer networks resilient optimised and aligned with SLA commitments. ~ Own the lifecycle: Lead projects from presales and scoping through design staging installation documentation and...SuggestedHoliday workPermanentFull-timeHybrid workingOn-siteImmediate startRemoteFlexible hours
£47.5k per annum
...reporting and analysis. Oversee daily operations of the regional Fire Alarm service team ensuring all works meet compliance quality and SLA/KPI standards. Manage labour overtime materials and subcontractor costs to maintain profitability. Ensure adherence to company...SuggestedHoliday workFull-timeFor subcontractorRotating shifts- £29k - £40k per annumEstimated...issues. Develop and maintain an in-depth technical knowledge of company products services and solutions. Ensure strict adherence to SLA when dealing with customer tickets/calls. Regularly update product knowledge on all systems Maintain organised documentation...SuggestedHoliday workFull-timeNo agencyOn-siteMonday to FridayFlexible hoursRotating shifts
- £60k - £78k per annumEstimated...Risk KPIs: % of users with SoD violations % mitigated risks role recertification completion rate Operational KPIs: Access provisioning SLA adherence turnaround time for access requests incident closure time Audit & Compliance KPIs: Audit readiness score % of roles...SuggestedFull-timeHybrid working
£40k - £60k per annum
...the team to their maximum potential, to ensure the team meets its objectives and deliver their work standards as agreed in the client's SLA. You will drive performance through coaching, development, and continuous feedback and ensure the team meet KPI and audit targets....SuggestedPermanentHybrid workingImmediate startFlexible hours- £27k - £37k per annumEstimated...Effective completion of eLog books Work Orders that have been allocated, ensuring that Work Orders have been acknowledged and completed within SLA. Essential Qualifications & Experience: Previous experience within the commercial sector would be preferred but not essential....SuggestedFull-timeApprenticeshipMonday to Friday
£30k per annum
...Account team. Provide monthly information to the CAD show deliver performance and targets objectives in terms of sales KPIs debtors SLA and URN status. Requirements Requirements : Previous experience in an administration role. Being self-motivated energetic...SuggestedHoliday workFull-timeFlexible hours- £32k - £44k per annumEstimated...with delivery targets. Monitor planning performance and adjust strategies to improve right-first-time delivery. Track and monitor SLA performance daily weekly and monthly ensuring that targets are met and where required apply mitigation and complete root cause analysis...SuggestedLong-term contractHoliday workFull-timeContractNo agencyMonday to FridayShift workRotating shifts
- £41k - £54k per annumEstimated...manage technical rollouts, new branch openings, acquisitions, and other initiatives, ensuring delivery on time, within budget, and to SLA standards Develop and maintain technical documentation, including network diagrams, procedures, and policies Drive infrastructure...SuggestedHoliday workPermanentFull-timeContract
- £40k - £55k per annumEstimated...Leeds based however youmay be expected to work at our client locations as and when required. The Major Incident Manager will ensure SLA/KPI targets are being achieved and the contracted scope of services are being delivered efficiently within an ITIL framework. The...Holiday workPermanentFull-timeRemoteFlexible hoursRotating shifts
£47k - £65k per annum
...operational contexts and the IT services that support them (network, SAP, workplace, local support) Proficient in service operations and SLA management: incident, problem, change, and knowledge processes; escalation handling Knowledge in maintenance and security...Holiday workFull-timeHybrid workingLocal areaArla Foods Limited
Leeds9 days ago- £42k - £57k per annumEstimated...Updating and closing of calls on the Atos helpdesk system (ServiceNOW) Communicating progress to customers Contributing to meeting SLA Delivery of working technical solutions Customer support and incident diagnosis/resolution on a 24*7 on-call rota basis...Holiday workFull-timeLocal areaWorldwideFlexible hoursNight shiftRotating shifts
£13 per hour
...Coordinating jobs based on engineer location, availability and qualifications Responding promptly to emergency callouts and meeting SLA requirements Managing queries arising from scheduled works and escalating where necessary Providing engineers with clear instructions...Full-timeOn-site- £45k - £58k per annumEstimated...initial requisition or project creation, developing the contract to signature of the approved contract. If you have any contract drafting, SLA’s or formulating key T&Cs for the supplier contract, this will be hugely beneficial. Role and responsibilities: Create IT...PermanentContractLocal area
£15k per annum
...client or business at risk. Ensure that all allocated files are maintained in good order in compliance with Service Level Agreements (SLA’s) and in accordance with regulatory and statutory requirements. Prepare and issue contract papers on any related sale....Holiday workPermanentFull-timeCity centreHybrid workingOn-siteMonday to FridayDay shift- £21k - £24k per annumEstimated...customers, partners, technicians and subcontractors to ensure the completion of customer service cases within a timely manner and within SLA. You will be dealing with customer concerns received by telephone or email, appointing contractors to deal with any snagging or...PermanentFull-timeFor contractorsFor subcontractorOn-siteFlexible hours
- £22k - £25k per annumEstimated...support to education users. Working to ITIL best practices you will strive to work collaboratively with the service desk to meet contractual SLA targets, escalating where appropriate but always ensuring that the customer is kept up to date. The role will suit someone who enjoys...Extra incomePermanentTemporaryHybrid workingOn-siteWorldwide
- £21k - £24k per annumEstimated...team Support asset lifecycle management and Master Data admin tasks Deliver exceptional service support to the business Work to SLA thresholds and perform other reasonable duties as required You’ll be set up for success if you have: Strong organisational, time...Full-timeContractFixed-term contractOn-site
Aramark
Leeds23 days ago £52k - £65k per annum
...suppliers. Leading regular governance review meetings with strategic suppliers to review supplier performance against contract, including SLA performance, cost reductions, continuous improvement opportunities and quality of service. Owning and managing supplier risk profile...Holiday workPermanentFull-timeContractHybrid workingLocal areaWork from homeFlexible hours£55k - £70k per annum
...volumes, both written and verbal, ensuring pre agreed timescales are met in line with regulations Manage all available resource to ensure SLA's are met around quality and timescales Ensure compliance and regulatory requirements are met at all times in line with key...Permanent£30k per annum
...with the New Business sales manager to ensure a smooth transfer of account ownership, ensuring trading to profile, profitability, and SLA metrics are above the required threshold. ~ Work closely with depot operations and BA Support to ensure that Clients receive the service...- £22k - £29k per annumEstimated...other departments and ensure information is passed in a timely manner. Complete Admin reports and tasks ensure we meet our stakeholders SLA’s. Processing of hotel bookings for the Company Engineer Feedback Form False alarm management Handling customer complaints...Holiday workFull-timeContractFixed-term contract
- £41k - £55k per annumEstimated...innovation. As a Technical Support Engineer you will contribute to this by providing a first-class service to the customer meeting their SLA requirements whilst maintaining trust driving continuous service improvement to benefit the end user. Your role will involve...Holiday workFull-timeContractRemoteHome officeFlexible hours
£31.93k - £39.91k per annum
...apply to you; this is not exhaustive and may change as the business develops: · To achieve planned results for Fast Track · To achieve SLA’s as agreed with your Line Manager · To demonstrate development and competence of Fast Track Teams · To support the engagement of...Hybrid workingOn-siteProbationary periodMonday to Friday2 days/week
