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  • £31k per annum

     ...with Subcontract Clients and ensure clear communication of service arrangements Log and assign call-out requests promptly, ensuring SLA/KPI compliance Provide customer support via phone and email Keep our operational system up to date to support Technician efficiency... 
    Suggested
    Permanent
    Monday to Friday
    Belfast
    12 days ago
  • £25k - £33k per annumEstimated
     ...✅ A TYPICAL DAY MAY INVOLVE Support the safe, legal and efficient execution of transport operations during a duty shift to network SLA's/KPI's Management of ferry bookings, communicating any updates to the relevant parties as required Prepare Drivers' Run Sheets,... 
    Suggested
    Permanent
    Full-time
    On-site
    Shift work
    Weekend work

    DHL Group

    Newtownabbey, Co. Antrim
    10 days ago
  • £36k - £39.5k per annum

     ...Reports and a team of up to 50 indirect reports providing leadership and direction for the shift  ~ Develop and train reports and ensure SLA’s are hit for the Day shift  ~ Ensure compliance with all site HSES rules and regulations  ~ Generate and process BI and MI... 
    Suggested
    Shift work
    Day shift

    Evri

    Newtownabbey, Co. Antrim
    a month ago
  • £26.5k per annum

     ...and repair engineers across the UK and Ireland Efficiently schedule the service engineer's day to day routes, adhering to the company SLA policy Work towards stipulated KPI targets to achieve maximum productivity Manage telephone and email communication Where... 
    Suggested
    Permanent
    Hybrid working
    On-site
    Remote

    Kingspan Water and Energy

    Portadown, Co. Armagh
    20 hours ago
  • £50k - £65k per annumEstimated
     ...customer satisfaction. You’ll be key to ensuring that incidents, service requests, and change initiatives are delivered on time, within SLA, and to the highest standard. What You’ll Do Functional Consulting Lead the analysis, design, configuration, and... 
    Suggested
    Full-time
    Hybrid working
    On-site
    Remote

    Version 1

    Belfast
    26 days ago
  • £32.5k - £36k per annum

     ...… Manage a team of up to 50 direct reports providing leadership and direction for the shift Develop and train reports and ensure SLA’s are hit for the Night shift Ensure compliance with all site HSES rules and regulations Process BI and MI reports based on work... 
    Suggested
    Shift work
    Night shift

    Evri

    Newtownabbey, Co. Antrim
    a month ago
  • £22k - £25k per annumEstimated
     ...troubleshooting hardware and software issues, resolving IT service requests, and ensuring timely resolution of incidents keeping to agreed SLA's and KPI's, while delivering excellent customer service. Working Conditions: Our Service Desk operates between 8am to 6pm, Monday to... 
    Suggested
    40 hours/week
    Permanent
    Hybrid working
    On-site
    Monday to Friday
    Belfast
    27 days ago
  • £29k - £38k per annumEstimated
     ...ensure that Helpdesk work orders have been accurately created, assigned, prioritised and categorised in line with contractual KPI's and SLA's What We're Looking For Essential * Relevant demonstrable experience in previous or similar roles * Strong proven experience... 
    Suggested
    Full-time
    Hybrid working
    Flexible hours

    Ecruit

    Belfast
    15 days ago