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£28k per annum
...demand plans and support with interviewing, selection and on-boarding new care workers. You will thrive on challenge and enjoy achieving SLA’s and KPI’s. You will also use your knowledge of the local area and your analytical skills to convert the data into meaningful plans...SuggestedHybrid workingWork from homeMonday to Friday2 days/week1 day/week- £34k - £45k per annumEstimated...often high volume so youll need to be comfortable handling multiple requests Create and issue employment contracts within an agreed SLA Process new starters through our Applicant Tracking System; Workday and manage all new starter communications up to their first day...SuggestedPermanentFull-timeHybrid workingOn-siteImmediate startFlexible hours
- £31k - £41k per annumEstimated...management. What youll do Technical 80% Call and incident Management Respond to service calls and resolve incidents to ensure SLA targets are achieved Increase the First Time Fix rate Adhere to escalation procedures Assist with technical escalations for...SuggestedFull-timeHybrid workingOn-siteFlexible hours
- £31k - £42k per annumEstimated...system. Liaise with the team and other Service Analysts / customer on open incidents ensuring no incidents is left unattended beyond SLA. Escalate potential service issues initially with Team Leader. Liaise with Team Leader on specific projects where requested....SuggestedFull-timeRemoteShift work
- £23k - £30k per annumEstimated...Ensure all calls coming into the department are answered to resolution • All email queries received are answered to resolution within SLA. • Core van run billing completed to point of invoice • Shutter billing completed to point of invoice • All associated paperwork...SuggestedFull-timeImmediate start
£34k per annum
...issues from outset to conclusion Work methodically to respond to operational needs daily Avoid service disruptions and maintain SLA and information security requirements Escalate any unresolved issues Technologies: Active Directory Support ITIL Marketing...SuggestedFull-timeOn-siteTalk Staff Group Limited
Nottingham11 days ago- £46k - £60k per annumEstimated...Ensure all Requests for Changes are registered on the Computacenter and Customers Tool Management System for tracking and auditing of SLA / OLA. ~ Vet all RFCs. ~ Ensure all logged Request for Changes are promptly and correctly approved by authorised approvers. ~ Ensure...SuggestedFull-timeRemote
- £39k - £51k per annumEstimated...ensuring optimal performance and safety across our client sites. Key Responsibilities Respond to breakdown maintenance requests within SLA timelines. Maintain and repair modular UPS systems and diagnose power quality issues. Conduct risk-focused maintenance and...SuggestedFull-time
CBRE
Nottingham12 days ago £35.45k - £39.17k per annum
...responsible for the overall team performance ensuring the team continue to provide a valuable service to both partners and continue to meet SLA requirements. The role requires you to drive the service forward by reviewing and improving processes being involved in projects and...SuggestedPermanentPart-timeTerm-timeInternshipHybrid workingRemoteWork from homeFlexible hours- £53k - £69k per annumEstimated...support. Accountable for referrals management including referral triage data transfer (bulk referrals) demand projection capacity and SLA management rostering and scheduling and appointment booking. Seek out automation/AI solutions to drive efficiencies in these teams....SuggestedOngoing contractFull-time
£34k per annum
...conclusion. Working methodically to respond to, day by day operational needs Adept at avoiding service disruptions and maintaining SLA and information security requirements Escalate any unresolved issues Ideally hold ITIL framework knowledge and qualifications....SuggestedPermanentOn-siteMonday to Friday5 days/weekRotating shiftsWeekend workWeekday work- £46k - £62k per annumEstimated...Change Management approval prior to works. Ensure the team and Specialist Vendors comply with the contractual service level agreements (SLA's). Take a leading role in the operation of the CMMS system, ensuring that MEP PPM, Reactive and Corrective Work Orders are...SuggestedFull-timeImmediate startMonday to FridayNight shift
- £44k - £59k per annumEstimated...Prince 2 Practitioner qualification ITIL Release Control & Validation qualification Performance Indicators Ensure Contract meets SLA performance targets Maintain and improve customer satisfaction levels Understand and adhere to policies and procedures...SuggestedFull-timeRemote
- £42k - £57k per annumEstimated...holding team members accountable to services delivered. Primary Responsibilities: Ensure team is working toward departmental goals & SLA KPIs in the most efficient and effective manner Maintain case visibility across business functions and ensure accountability to...SuggestedFull-timeHybrid workingRemoteShift workWeekday work
- £59k - £76k per annumEstimated...Identify solutions and preventative measures to improve the customer’s experience Ensure all cases are progressed in line with Klipboard SLA’s/SLO’s Team Working: proactively share knowledge, including creating knowledge documentation help during times of leave/...SuggestedHybrid workingOn-siteRemoteWork from homeFlexible hoursRotating shifts
Klipboard
Nottingham17 days ago - £33k - £44k per annumEstimated...systems monitoring actions and outcomes to measure and monitor performance of service delivery Experience of or ability to monitor SLA to ensure service standards are maintained including dealing with non-conformance issues. Ability to demonstrate self-motivation and...PermanentFull-timeOn-siteImmediate startFlexible hoursShift workNight shiftRotating shiftsAfternoon shift
- £67k - £90k per annumEstimated...Security Operations IT Operations IT Compliance and/or IT Governance Experience with vendor and vendor contract management including SLA reviews Experience diagnosing isolating and resolving complex issues and recommending and implementing strategies to resolve...PermanentFull-timePart-time
- £39k - £53k per annumEstimated...offices so please bear this in mind when applying What youll do Resolve incidents and fulfil service requests ensuring we meet SLA targets and provide excellent customer service Guide and support other 2nd Line Analysts offering assistance with escalations and...Full-time5 days/week
£30k - £34k per annum
...meet the levels of service and activity expectations Leadership with incidents, safeguarding, referrals and complaints Monitoring SLA's and escalation as required Managing the performance of the team to deliver the highest calibre of clinical and customer service at...40 hours/weekFull-timeNottingham5 days ago£40k - £55k per annum
...This isnt a desk-based account management role. Youll be out meeting clients solving problems making things happen and ensuring every SLA and KPI is hit if not exceeded. What youll be doing Own the full lifecycle of major service contracts from mobilisation to delivery...Long-term contractFull-time- £41k - £54k per annumEstimated...external customers and first point of contact for the Small Works Lead. ~ Helping the team efficiently meet all the relevant KPI & SLA requirements. Carry out regular site Supervisory Health and Safety inspections and to ensure staff and contractors are complying with...Full-timeMonday to Friday
- £57k - £78k per annumEstimated...performance management systems Knowledge of relevant codes regulations and industry standards Experience with contract management and SLA performance tracking Preferred Qualifications Professional certifications (CFM FMP CPM LEED AP etc.) Background in consulting...Long-term contractFull-timeImmediate start
- £39k - £52k per annumEstimated...engineering maintenance documentation is maintained and accessible. Overseeing completion of PPMs and Client Service Requests in line with SLA’s. Ensuring compliance with audit requirements and review site SOPs, ERA’s, and scenario training. Adhering to King & Moffat QHSE...Full-timeFlexible hoursRotating shifts
- £43k - £57k per annumEstimated...Standard Operating Procedures in place ~ Support the Head of Logistics in developing, implementing and subsequently managing contracts/SLA’s across the supplier basis ~ Hold regular supplier reviews to monitor performance, develop relationships and maintain focus on...PermanentFull-timeFlexible hours
- £36k - £48k per annumEstimated...commencing. Manage direct staff with regards to holidays, sickness and performance. Drive operational excellence and meet KPI and SLA performance. Ensure legislative compliance in relation to health and safety for all activities. Build and maintain excellent...Full-time
- £44k - £57k per annumEstimated...failures. Prioritise, track, and resolve exceptions (e.g., missing documents, incorrect addresses, vulnerability indicators), maintaining SLA transparency and root cause reporting. Own escalation paths for urgent matters (failed attendances, levy challenges, legal risks),...On-siteAfternoon shift
Flint Bishop
Derby, Derbyshire12 days ago - £31k - £40k per annumEstimated...Responsible person. Manage and mentor the CSO team arranging training as required. Drive operational excellence and meet KPI and SLA performance. Proactively manage health and safety performance by carrying out regular site inspections and safety walks and engaging...Full-time
- £22k - £28k per annumEstimated...within the client’s travel policy Operational To process bookings, amendments, and cancellations within service level agreement (SLA) through multiple contact channels. Converting general enquiries into actual bookings utilising all the tools and technology available...Monday to Friday
Clarity Business Travel
Derby, Derbyshire22 days ago - £32k - £43k per annumEstimated...service tools and materials • The correct performance of service activities in general, in accordance with customer service contract SLA’s. • Correct application of ESD safety provisions • Maintaining positive relationship & contact with customers for all service-technical...On-siteFlexible hours
- £32k - £42k per annumEstimated...communities we serve to thrive. We're looking for an Electrical Engineer who will deliver excellent service standards, while meeting SLA agreements and adhering to maintenance schedules. Contract: Toyota Type: Perment Hours: 4 days on 4 days off 12 hrs including...Long-term contractFlexible hours
Mitie Cleaning & Hygiene Services
Derby, Derbyshire11 days ago
