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£31.21k per annum
...bodies, etc. You will also work closely with the Business Resource Centre Manager to ensure the effective management of all contracts, SLA's, etc. and to ensure the effective bookings process for all camps. You will liaise and establish relationships with relevant local...SuggestedPermanentTerm-timeCasual workOn-siteProbationary periodAfternoon shift- £46k - £62k per annumEstimated...let our network scale without adding headcount. You'll own the daily heartbeat of the platform: making sure tickets are resolved within SLA, reconciling data across systems, hunting down the orders that fall through the cracks, holding warehouses and carriers to their SLAs,...SuggestedPermanentFull-timeRemote
£28.65k per annum
...customer/business outcomes Appropriately utilise field resource levers used to ensure customer attendance within the agreed customer SLA’s Responsible for encouraging and developing collaborative working with Field Engineers, Service Excellence Manager and Heads of...SuggestedPermanentFull-timeFlexible hoursRotating shifts- £23k - £31k per annumEstimated...Remote with Travel Your Role To provide a comprehensive advisory service in line with the organisations Service Level Agreement (SLA) to all managers and employees, whilst ensuring that the organisation follows best practice in the management of its staff in line with...SuggestedFull-timePart-timeRemote
- £30k - £38k per annumEstimated...often high volume so you’ll need to be comfortable handling multiple requests Create and issue employment contracts within an agreed SLA Process new starters through our Applicant Tracking System; Workday and manage all new starter communications up to their first day...SuggestedPermanentHybrid workingOn-siteWork from homeMonday to Friday
- ...agreed Service Level Agreements (SLAs). Coordinate and manage subcontractor work activities in line with contractual requirements and SLA targets. Ensure Centre logbooks, compliance documentation, quality records and operational files are accurately maintained,...SuggestedFlexible hours
- £22k - £29k per annumEstimated...days Run the daily cross-system reconciliation reliably and clear order exceptions in your queue. Answer operational tickets within SLA and run the Bezos checkers independently. Build your first working Claude skill or small automation that saves the team time....SuggestedFull-timePart-timeInternshipRemote
- £34k - £44k per annumEstimated...be medically fit and able to carry out a physical job as climbing poles is our business. Able to work in teams or alone to meet our SLA KPI' s set by our partners. Willing to work in other locations within the UK if required (accommodation provided) Additional OTE (...Suggested
- £34k - £43k per annumEstimated...skills Ability to prioritise work for self and others Excellent organisation skills Experience of driving performance to meet SLA’s Multi-skilled engineering background Leadership and management Training and motivation Team worker PFI Contract awareness...SuggestedFull-timeMonday to FridayFlexible hoursRotating shifts
- £51k - £68k per annumEstimated...strategic relationship with KNAPP, holding partners accountable for service delivery, maintenance performance, system optimisation and agreed SLA and KPI outcomes. ~ Act as the senior lead for incident control and operational escalation, ensuring issues are managed quickly and...SuggestedFull-timeRemoteShift work
- ...and documentation. Maintain clear communication with stakeholders during escalations and priority incidents. Support adherence to SLA, incident, and change management processes. What will you bring? Acts as the senior technical authority within the reactive...SuggestedHybrid workingOn-site
£35k - £45k per annum
...with queries. Ensure compliance is maintained in line with contractual KPIs. Ensure feedback is returned to client within agreed SLA’s Ensure investigations carried out into charges are thorough and any rejections are in line with legislation Feed areas for improvement...SuggestedFixed-term contractOn-site£28.6k per annum
...Support Manager and the Operations Team, providing support to ensure that the company’s work is effectively programmed meeting our clients SLA’s and customers’ expectations. Key Responsibilities Start and Stop work in accordance with SLA and permits Understand the...SuggestedPermanentFull-time- £22k - £26k per annumEstimated...Duties Work to standard operating procedures implemented across corporate facilities Ensure performance is compliant with agreed SLA Support the review of procedures and processes Put forward suggestions and initiatives for service improvement Ensure all customer...SuggestedFull-timePart-timeOn-siteFlexible hours
- ...professionally. Support the review and enhancement of procedures and processes. Ensure that performance is compliant with agreed SLA across all sites and locations. Put forward suggestions and initiatives for service improvement. Work as part of a team to deliver...SuggestedFull-timeMonday to FridayFlexible hoursShift work
£28.6k per annum
...Support Manager and the Operations Team, providing support to ensure that the company’s work is effectively programmed meeting our clients SLA’s and customers’ expectations. Key Responsibilities You will take ownership of the workstreams, coordinating the work from...PermanentFull-time- £26k - £34k per annumEstimated...tools to source and utilise best rates for suppliers and capture all costs associated with achieving contractual Service Level Agreements (SLA). What will you be doing? • First line support for customer and DSV to ensure that all issues are proactively handled to...Full-timeFixed-term contractFlexible hours
- £45k - £58k per annumEstimated...work as an integral part of the Service team to ensure a first-class customer service is always provided, whilst adhering to customer SLA’s. Functions Manage the day-to-day operations of the Planning & Dispatch team, with overall responsibility for all team administration...Full-timeRemoteWork from home
- £41k - £54k per annumEstimated...expansion opportunities linked to customer goals. Data Driven Performance Management ~ Track and respond to service KPIs like SLA attainment, response/resolution times, backlog status, and customer sentiment. ~ Use data to inform decisions, enhance team...Long-term contractFull-timeRemoteWeekday work
- ...Ticket resolution times First-contact resolution rates Customer satisfaction scores Allocate resources efficiently to meet SLA commitments and changing business demands. Act as the primary escalation point for complex issues and service-related concerns. Client...Full-timeNo agency
£28.6k per annum
...Support Manager and the Operations Team, providing support to ensure that the company’s work is effectively programmed meeting our clients SLA’s and customers’ expectations. Key Responsibilities You will take ownership of the workstreams, coordinating the work from...PermanentFull-time